Summary
Overview
Work History
Education
Skills
Work Availability
Work Preference
Quote
Interests
Timeline
OfficeManager
Rena Burson

Rena Burson

Office Manager
La Cygne,KS

Summary

Adept at enhancing operational efficiency and customer satisfaction, I leveraged organizational skills and office management expertise at Ward Kraft to streamline processes and foster a collaborative team environment. Skilled in customer relations and data entry, my proactive approach resulted in improved productivity and client loyalty. Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.

Overview

33
33
years of professional experience

Work History

Office Manager

Ward Kraft
05.2024 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.

Shipping Lead

Ward Kraft
03.2022 - 05.2024
  • Ensured accurate documentation for all shipments, complying with company policies and regulatory requirements.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Maintained strong relationships with shipping carriers such as UPS, FedEx, and DHL.
  • Implemented quality control measures for incoming shipments, minimizing damaged goods and ensuring product integrity.
  • Sent booking requests to freight forwarders and generated bills of lading.
  • Conducted regular audits of shipping processes, identifying areas for improvement and implementing necessary changes.
  • Stayed up to date on freight and shipping practices and regulations.
  • Coordinated cross-functional teams to ensure seamless order fulfillment and delivery processes.

Customer Service Representative

Ward Kraft
07.2016 - 03.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Hospital Housekeeper

SSM Health
12.2014 - 03.2016
  • Contributed to efficient hospital operations by promptly responding to housekeeping requests and emergencies.
  • Collaborated with nursing staff to address unique cleaning needs for patients with special requirements or conditions.
  • Performed deep-cleaning tasks on a regular basis to maintain optimal cleanliness levels throughout the entire facility.
  • Reduced cross-contamination risks by adhering to strict guidelines regarding the handling of biohazardous materials and waste disposal procedures.
  • Enhanced infection control efforts through thorough disinfection of high-touch surfaces and patient rooms.
  • Ensured compliance with safety regulations and protocols, minimizing accidents and hazards in the workplace.
  • Supported patient care by promptly cleaning and preparing rooms for new admissions, reducing wait times.

Mix Room Operator

Energizer Battery
08.1991 - 12.2013
  • Ensured accurate formulation by precisely measuring ingredients according to established guidelines.
  • Enhanced production efficiency by streamlining mix room processes and optimizing equipment usage.
  • Implemented cost-saving measures such as recycling efforts and energy-efficient practices within the mix room facility.
  • Contributed to increased revenue with consistent delivery of high-quality products for customer satisfaction.
  • Promoted a positive work culture within the mix room environment, fostering teamwork and collaboration among colleagues.
  • Adapted quickly to changing production schedules and requirements, demonstrating flexibility in supporting business objectives.
  • Coordinated with maintenance teams on scheduled equipment repairs and upgrades, minimizing impact on daily operations.

Education

High School Diploma -

Maryville High School
Maryville, MO

Skills

  • Customer Service
  • Office Management
  • Organizational Skills
  • Office Administration
  • Excellent multi-tasking ability
  • Data Entry
  • Customer Relations
  • Clear oral/written communication

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsPaid time offTeam Building / Company RetreatsPaid sick leave401k matchStock Options / Equity / Profit Sharing

Quote

Be the change you want to see in the world
Ghandi

Interests

Learning I find a subject and I try to learn as much about it as I can

Timeline

Office Manager

Ward Kraft
05.2024 - Current

Shipping Lead

Ward Kraft
03.2022 - 05.2024

Customer Service Representative

Ward Kraft
07.2016 - 03.2022

Hospital Housekeeper

SSM Health
12.2014 - 03.2016

Mix Room Operator

Energizer Battery
08.1991 - 12.2013

High School Diploma -

Maryville High School

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Rena BursonOffice Manager