Rena Cann

• Increased public awareness of available resources by developing and distributing informative materials to 10 churches and organizations within radius of PACE facilities.
• Delivered presentations at conferences and meetings, showcasing organization's achievements in addressing community needs.
• Established extensive network of contacts within community, promoting collaboration across sectors for mutual benefit.
• Served as liaison between various departments within organization, streamlining communication processes for increased efficiency.

• Responsible for establishing and maintaining contact with other community groups and organizations in surrounding community
• Ensuring that brochures, social media, email campaigns and other marketing materials are kept up to date
• Attending community 25 events and hosting 8 events per year.
• Attends community events, workshops, and educational events to enhance communication to community concerning health and health-related topics
• Responsible for keeping active volunteer database of 9 consistent volunteers
• Which includes managing 5 Community Navigators
• Collaborate with Workshop Development Coordinator
• Brainstorm with Training Coordinator and Executive Director on methods for engagement with local community, maintaining calendar for outreach events and working closely with community partners to plan and execute various outreach events.
• Developed partnerships with relevant stakeholders, strengthening organization''s presence in community.
• Improved access to resources for underprivileged communities by connecting them with essential services offered by partner agencies.
• Maintained up-to-date knowledge of relevant policies and regulations affecting target populations, informing program development accordingly.
• Developed network relationships with industry professionals to enhance community awareness and promote services.
• Streamlined communication processes within organization, improving information flow among team members involved in outreach activities
• Collaborated with interdisciplinary teams to develop comprehensive plans for addressing community needs.
• Pursued quarterly growth targets through strong leadership, analysis, problem-solving, team building, and coaching.
• Measured outcomes of outreach initiatives using established metrics, demonstrating tangible results to funders and stakeholders.
• Facilitated strong relationships with community members by attending local events, serving as liaison between organization and its constituents.

• Establish and maintain general office procedures to support scheduling and use of common spaces and materials for 5 members of the staff
• Ensure all auditable paper and electronic documents are compiled, organized, filed, secured, and retained
• Provide administrative support for Executive Director related to contractual agreements, organizational deliverables, and correspondence
• Support program staff with scheduling and coordination of vendors and consultants
• Provide administrative support for program staff related to organizational deliverables and funder reimbursement requests
• Maintain Program Master Calendar
• Provide general office management including support for phone, mail, and other communications, as well as general safety and organization of office space
• Work with Executive Director and Accountant to maintain internal financial control systems
• Other responsibilities, as needed.

Process Daily Work employee Reports for payroll, disseminate to regional billers, move to appropriate job folders on servers

• Respond to Emergency Calls from customers/clients
• Assist Field Supervisors/Project Managers in corrections to Daily Work Reports
• Update Project Log excel spreadsheets for Pacific Northwest Region (Seattle, Portland, Spokane, and Pasco
• Respond to Ad Hoc request as needed to support response staff, co-workers, customers, and vendors
• Create Purchase Order Request for Pacific Northwest Region
• Reconcile Per Diem Request for Pacific Northwest Region
• Onboarding of new hires
• Technical Writer – document all processes and procedures for region.

• Review I-9 / Export Control Compliance Verification Form for accuracy
• Conducts government conflict-of-interest reviews and coordinates with Law Department
• Led improvement event to document and publish I-9 / Export Control Compliance Verification (ECCVF) process
• Monitor and create reports for immigration regulations and trends for senior management
• Coordinate 11 team member calendars globally for yearly Non-Fully Integrated Subsidiaries (NFIS) and Foreign Corrupt Practices Act.

• Travel expense focal for 5 Events Management Team utilizing Concur Travel
• Reconciled audit issues regarding travel expenses
• Responsible for keeping expenses within company compliance
• Plan, design and produce events while managing all project delivery elements within time limits
• Conduct market research, gather information and negotiate contracts prior to closing any deals
• Provide feedback and periodic reports to stakeholders
• Propose ideas to improve provided services and event quality
• Organize facilities and manage all event’s details such as decor, catering, entertainment, transportation, location, invitee list, special guests, equipment, promotional material etc
• Ensure compliance with insurance, legal, health and safety obligations
• Specify staff requirements and coordinate their activities
• Cooperate with marketing and PR to promote and publicize event
• Proactively handle any arising issues and troubleshoot any emerging problems on event day
• Conduct pre- and post – event evaluations and report on outcomes
• Research market and identify event opportunities and generate interest
• Manage supplier relationships
• Manage operational and administrative functions to ensure specific projects are delivered efficiently
• Travel to on-site inspections and project managing events
• Deliver within budget, that meet (and hopefully exceed) expectations.

Team Lead - Airplane Identification and Statistics Team (AIS) 2009 – 2014

· Coordinated daily workflow and resources for 6 Technical Analyst (2 virtual and 4 on site)

· Collaborating with 4 peer team leads to ensure standardization between data sets.

· Led problem solving team that improved data quality for reporting schedule by 83%

· Led lean workshops to improve processes.

· Documented and maintained 20 formal processes and daily desk top procedures for the AIS team.

· Managed data to support design, maintenance, business development and product lines for in-service aircraft.

· Provided monthly and ad hoc in-service data and information to enable our customers to make informed decisions.

· Respond to Field Service Representatives inquiries regarding utilization data.

· Applied reliability, maintainability and safety analyses and processes to influence the continuous measurable improvement of aerospace products and services.

· Report status of deliverables to upper management utilizing 4 Square and Stop light chart.

· Participates in failure reporting and corrective action activities and reports to product teams, throughout the product lifecycle, to identify and correct deficiencies, isolate trends, and assess growth.

· Supported managers for team member promotions/upgrades.

· New Software Test Script Writing

· Created employee development cross training program.

· Subject Matter Expert for Airplane Flight Hour, Landing, and Revenue Departure Data, Schedule Interruption Data, Aircraft Logbook and Removal Data, Scheduled Maintenance and Service Bulletin Data, Airline and Supplier Component Shop Findings Data

· IT Partnership

o Create methods, processes, procedures, and tools for assessing maintainability characteristics of design, to show compliance with specifications and regulatory requirements.

o Utilized Agile methodology for gathering requirements and testing new tools for Reliability and Maintainability.

o Created RMCS (Reliability, Maintainability Computing System) database so stakeholders had a central location for data analytics.

• Improved operational efficiency by automating routine tasks, enabling engineers to focus on strategic projects.
• Standardized deployment processes using configuration management tools, reducing human error instances in production environments.
• Optimized system performance by identifying bottlenecks and implementing effective solutions.
• Collaborated with cross-functional teams to develop reliable, scalable infrastructure for business-critical applications.
• Championed adoption of new technologies to enhance system capabilities and improve overall reliability.
• Developed comprehensive documentation for troubleshooting processes, aiding in knowledge transfer among team members.
• Documented system configuration, mapping and processes.
• Delivered helpdesk service and support to customers.
• Created flowcharts, diagrams and other documentation.
• Maintained stability, integrity and efficient operation of information systems supporting organizational functions.
• Conducted end-user reviews for modified and new systems.
• Streamlined troubleshooting processes to improve system support and enhance communication between support team and end-users.
• Checked for accuracy and functionality during implementation of new systems.
• Automated data collection activities to increase productivity.
• Monitored and reported on test results and performance data to identify areas of opportunity for improvement.
• Developed validation master plans, process flow diagrams and standard operating procedures.
• Demonstrated new product features and functionality to project stakeholders.
• Met tight deadlines to satisfy client demands and project timelines.
• Trained and guided onsite and offshore team members in quality assurance standards, policies and procedures.
• Drove corrective actions to accomplish project closure and recurrence control.

· Responsible for the development/selection of solutions, and/or maintain training/courseware to maximize performance/learning effectiveness by using Human Performance Technology and/or Instructional System Design principles and methodologies. Determine best tools/deployment/tracking methodologies.

· Lead 4 teams quarterly consisting of SPEEA Union members, management, and human resources in identifying performance improvement opportunities, conducting analyses, planning and implementing interventions, measuring and evaluating outcomes once actions had been conducted.

· Facilitate strategic career planning for Boeing SPEEA employees through mentoring and coaching. Determined best tools/deployment/tracking methodologies to assist employees in developing themselves and their organizations. Managed and supervised administrative and daily program operations, complying with policies and regulations.

• Established strong relationships with key stakeholders, ensuring support for program initiatives.
• Developed strategic plans, setting clear objectives and achievable milestones for team.
• Managed cross-functional teams for successful project completion within deadlines and budgets.

• Administer Working Connections Child Care (WCCC) program for paying over one hundred day care centers, ensuring compliance with program guidelines, policies, and regulations.
• Process applications for child care assistance, conduct eligibility determinations, and calculate subsidy amounts based on established criteria.
• Maintain accurate and up-to-date records of client information, payments, and program participation in accordance with agency standards.
• Provide information and guidance to families on WCCC program, including eligibility requirements, application procedures, and available childcare options.
• Assist families in completing applications, submitting required documentation, and understanding their rights and responsibilities as program participants.
• Respond to inquiries and concerns from clients, child care providers, and other stakeholders regarding program eligibility, payments, and related issues.
• Process payments to paying day care centers for child care services provided to eligible families, ensuring accuracy and timeliness in accordance with established procedures.
• Reconcile payment records, resolve discrepancies, and address billing inquiries from child care providers.

• Greet visitors with warm and welcoming attitude.
• Answer incoming calls and direct them to appropriate person or department.
• Maintain tidy and organized reception area.
• Assist visitors with inquiries, providing information about department's services and procedures.
• Direct visitors to meeting rooms or relevant departments.
• Ensure visitors sign in and provide necessary identification as per security protocols.
• Assist with administrative tasks such as sorting mail, scheduling appointments, and managing office supplies.
• Coordinate with other departments to ensure seamless communication and efficient workflow.
• Assist in preparing documents, reports, and presentations as needed.
• Serve as central point of contact for internal and external communication.
• Relay messages promptly and accurately to appropriate individuals or departments.
• Maintain confidentiality and professionalism in all interactions.

• Receive and review job vacancy announcements from state agencies and departments.
• Ensure all required information is provided, including job descriptions, qualifications, and application instructions.
• Accurately enter job posting details into designated job posting system or online recruitment platform.