Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rena Coleman

Crystal,MN

Summary

Out-come project Program Manager Assistant with 2+ year experience professional offering comprehensive experience as a Program Manager Assistant concentrating on child development education, Juvenile youth services, and community outreach. Adapt in preparing comprehensive action plans, financial outlooks, and realistic timeframes to ensure project success. Able to adapt and adjust to change easily. Well organized, demonstrating self-motivation, perseverance, and creativity to achieve both personal and community goals. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Enhance program operations by delivering skilled, efficient and well-organized support to program staff. Focused on optimizing procedures to minimize wasted time and resources. Good oral and written communication, relationship-building and prioritization skills. Recent graduate with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Youth Services Program Manager Assistant

North Point Health & Wellness Inc.
Minneapolis, MN
04.2022 - Current
  • Provided oversight of newly hired individuals and implemented individual trainings plans designed to ensure measurable outcomes and successful employee development
  • Required excellent organizational skills, and highly goals-oriented effort
  • Represent upper management both internally and client-facing
  • Generate database reports on a monthly, quarterly, and annual basis or as requested
  • Provided project management for customer engagements to meet project scope, time, budget, and quality expectations
  • Compiled reports summarizing progress towards goals and objectives of the initiative.
  • Collaborated with other departments within the organization on cross-functional projects.
  • Partnered with program management on recommendations, process improvements and corrective action plans.
  • Maintaining a caseload of at least 20-25 Juvenile Probation Adolescent clients 12-24
  • Facilitation weekly for Empowerment Groups.
  • Maintained detailed records of all program activities, data collection, and evaluation results.
  • Assisted management with planning and logistics for program activities.
  • Provided technical assistance to program participants by responding to inquiries via phone or email.
  • Drafted progress reports outlining accomplishments, challenges, successes, and areas for improvement in outcomes facilitation initiatives.
  • Supported staff in developing individualized action plans that addressed participant's goals.
  • Provided guidance on how best to track progress towards achieving desired results.
  • Developed strategies for improving the quality of services delivered through outcome facilitation programs.
  • Managed program budgets and timelines, ensuring projects stayed on track and within allocated resources.
  • Collaborated with teams across departments to develop effective strategies for executing programs.
  • Assisted in developing training materials for new hires involved in the program activities.
  • Provided guidance and support to team members in order to achieve targets within defined deadlines.
  • Delegated work to staff, setting priorities and goals.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Recruited and trained new employees to meet job requirements.
  • Created and managed budgets for travel, training and teambuilding activities.
  • Provided administrative support to senior management team.
  • Managed conference room bookings and coordinated catering services as needed.
  • Maintained an inventory of office supplies ensuring stock levels were adequate at all times.
  • Prepared expense reports by gathering receipts and verifying information against company policy guidelines.
  • Proofread documents prior to distribution to ensure accuracy of content.
  • Instituted new employee training procedures to reduce onboarding process time length.
  • Encouraged and improved cross-department internal communication.

Preschool Development Grant Program Coordinator Assistant

North Point Health & Wellness Inc.
Minneapolis, MN
11.2021 - 04.2022
  • Maintain close, collaborative working relationships with other team members in the community and internally; Provide timely communication within the team regarding all significant Program developments
  • Developed and implemented data collection instruments including surveys, interviews, observation checklists, focus groups and formats for evaluating program
  • Collaborate with project staff to support and implement shifts or realign of systems to increase access to opportunities for children and families in communities with significant racial, ethnic, economic, health and educational disparities
  • Perform Programmatic and administrative tasks by organizing logistics and managing preparations for project-related meetings and conferences.
  • Coordinated meetings with stakeholders to develop strategies for successful grant implementation.
  • Created spreadsheets to track budget expenses and income.
  • Coordinated meetings with community members and stakeholders to discuss solutions for common problems.
  • Collaborated with other agencies and organizations to facilitate information sharing and best practices implementation.
  • Developed resources to help parents support their children's academic success.

Guidance Secretary

Robbinsdale Middle School
07.2019 - 11.2021
  • Manages counseling office and provides clerical support services to counselors and other support staff
  • Manage support staff appointment schedule and monitor student flow in the guidance office area
  • Processes and assists in the production of the various publications associated with the guidance scheduling procedure
  • Ability to prioritize task and work under set timelines
  • Proficiency in working on multiple tasks simultaneously
  • Mastery of Microsoft Word and Excel
  • Past experience with student data computer systems.
  • Coordinated meetings with parents and teachers regarding student progress or concerns.
  • Updated databases with current contact information for alumni tracking purposes.
  • Handled confidential information regarding students carefully and with discretion.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.

Family Achievement Coach

Northside Achievement Zone
Minneapolis, MN
09.2015 - 06.2019
  • Support families align goals around their scholar's academic success
  • Data management
  • Create family achievement plans to help families support their scholar's academic goals
  • Helping scholars set and reach academic goals in the school setting
  • Helping to instill the belief that college is possible
  • Proficient with Microsoft Word, Microsoft Excel, Microsoft Outlook
  • Mandated Reporter
  • Manages families files
  • Create own calendar that reflects on daily tasks
  • Follows all process and procedures
  • Collaborating with other NAZ partners
  • Being able to work on multiple tasks simultaneously
  • Great communication and friendly to all staff.

Promise Fellow

Minnesota Youth Alliance
Minneapolis, MN
08.2014 - 09.2015
  • Held a roster of 30 scholars
  • Provided academic support for scholars performing below grade level
  • Tracked scholar data to create goals and improvement plans for success
  • Helped support the full wrap around model by matching scholars with supportive adults
  • Helped plan and support family nights to engage parents around their scholars education
  • Made weekly contact with families to update and provide feedback on scholar's improvements
  • Worked directly with teachers and other staff within the school building to ensure scholar success.

Education

Bachelor of Arts Psychology - Psychology

Metropolitan State University
Saint Paul, MN
12.2023

Skills

  • Relationship building and management
  • Strong Problem-Solving skills
  • Self-Motivation
  • Detailed-Oriented
  • Emotional Intelligence
  • Time Management
  • Program & Community Outreach Initiatives
  • Microsoft Outlook
  • Cross-Functional Collaboration
  • Team Leadership & Coaching
  • Strategic Planning
  • Program Development & Evaluation
  • Service Coordination
  • Recordkeeping Skills
  • Program Oversight
  • Community Engagement
  • Data Tracking
  • Youth Advocacy
  • Case File Management
  • Client Intakes
  • Cultural Sensitivity
  • Budget Monitoring
  • Multitasking and Organization
  • Administrative Support
  • Process Improvement
  • Progress Tracking
  • Community Outreach
  • Lesson Planning
  • Program Planning
  • Staff Support
  • Interpersonal Skills
  • Remote Working Experience

Certification

  • Facilitator Certification
  • Leadership Essential

Timeline

Youth Services Program Manager Assistant

North Point Health & Wellness Inc.
04.2022 - Current

Preschool Development Grant Program Coordinator Assistant

North Point Health & Wellness Inc.
11.2021 - 04.2022

Guidance Secretary

Robbinsdale Middle School
07.2019 - 11.2021

Family Achievement Coach

Northside Achievement Zone
09.2015 - 06.2019

Promise Fellow

Minnesota Youth Alliance
08.2014 - 09.2015

Bachelor of Arts Psychology - Psychology

Metropolitan State University

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Rena Coleman