Summary
Overview
Work History
Education
Skills
Timeline
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Rena Dungan

Benson,NC

Summary

Dynamic sales professional with a proven track record at Crossroads Automotive Group, excelling in customer relations and upselling techniques. Recognized for consistently exceeding quotas and enhancing client satisfaction through tailored solutions and effective communication. Proficient in CRM software, driving sales growth and fostering long-term relationships with high-value accounts.

Overview

15
15
years of professional experience

Work History

Sales Representative

Crossroads Automotive Group
08.2017 - 10.2024
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
  • Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
  • Utilized CRM software to manage client information, track leads, and monitor sales progress.
  • Managed portfolio of high-value accounts, ensuring they received exceptional service.
  • Cultivated deep understanding of product features to answer questions and overcome objections.
  • Utilized social media platforms to engage with potential customers and build brand awareness.
  • Negotiated favorable terms in contracts, ensuring both customer satisfaction and profitability.
  • Implemented CRM tools to track customer interactions and sales progress.

Insurance Agent

WoodmenLife
06.2014 - 08.2017
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
  • Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
  • Utilized CRM software to manage client information, track leads, and monitor sales progress.
  • Managed portfolio of high-value accounts, ensuring they received exceptional service.
  • Cultivated deep understanding of product features to answer questions and overcome objections.
  • Utilized social media platforms to engage with potential customers and build brand awareness.
  • Negotiated favorable terms in contracts, ensuring both customer satisfaction and profitability.
  • Implemented CRM tools to track customer interactions and sales progress.

Sales Representative

Dunn Benson Ford
01.2010 - 06.2014
  • Streamlined sales process, reducing time from lead to close.
  • Identified and tapped into new markets, significantly expanding customer base.
  • Enhanced customer satisfaction by providing comprehensive product demonstrations.
  • Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.
  • Stayed up-to-date with industry trends to position company as market leader.
  • Built relationships with customers and community to promote long term business growth.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Set and achieved company defined sales goals.

Education

No Degree - Pharmacy Technician

Johnston Community College
Smithfield, NC

High School Diploma -

South Johnston High School
Four Oaks, NC
06.1989

Skills

  • Customer service
  • Customer relations
  • Customer relationship building
  • Interpersonal communication skills
  • Sales expertise
  • Relationship building
  • Product and service knowledge
  • Sales presentations
  • Sales closing
  • Customer retention
  • Client service
  • Negotiation tactics
  • Upselling and cross selling
  • Cold calling
  • Lead prospecting
  • Contract negotiations
  • CRM proficiency
  • Client account management
  • Closing techniques
  • Prospecting clients
  • Proposal development
  • Time management
  • Value-based selling
  • Customer experience enhancement

Timeline

Sales Representative

Crossroads Automotive Group
08.2017 - 10.2024

Insurance Agent

WoodmenLife
06.2014 - 08.2017

Sales Representative

Dunn Benson Ford
01.2010 - 06.2014

No Degree - Pharmacy Technician

Johnston Community College

High School Diploma -

South Johnston High School

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