Rena Edwards
Chicago,IL
Summary
Proven multitasker and team player, excelled in fast-paced environments at Mariano's Fresh Market, enhancing customer satisfaction through exceptional service and maintaining health code compliance. Skilled in batch cooking and inventory replenishment, consistently improved performance, demonstrating a strong work ethic and a quick-learning ability. Achieved notable efficiency in food preparation and delivery.
Overview
29
29
years of professional experience
Work History
Customer Service/Grill Cook
Mariano's Fresh Market
09.2022 - 03.2024
- Grilled meats and seafood to customer specifications.
- Cleaned and maintained kitchen equipment regularly.
- Provided support to crew members through all facets of food preparation and delivery.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Cooked regular menu items and seasonal offerings according to corporate standards and guidelines.
- Followed recipes and kitchen procedures for consistent food quality, presentation and standards.
- Restocked and rotated food items according to expiry dates to minimize waste.
- Stored and handled goods correctly to maintain freshness and condition.
- Maintained clean, organized grill stations for hygienic, orderly food preparation.
- Established and maintained productive staff relationships for positive working environments.
- Verified order accuracy and quality ahead of service to maintain standards.
- Provided support to crew members, facilitating quick food preparation and delivery.
- Monitored food temperatures for proper cooking and safe consumption.
- Washed, peeled and seeded fruits and vegetables to prepare for consumption.
- Worked closely with other kitchen staff to facilitate timely completion of orders.
- Checked freshness and quality of ingredients.
- Prepared meals according to customer specifications.
- Performed daily food preparation tasks by chopping, slicing and dicing various food and ingredients.
Inbound Receiver
Target
07.2020 - 07.2022
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
Cashier
Culver's Restaurant
07.2017 - 07.2019
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Addressed customer needs and made product recommendations to increase sales.
- Restocked and organized merchandise in front lanes.
- Greeted customers entering store and responded promptly to customer needs.
- Upsold additional products and services to increase revenue.
- Built relationships with customers to encourage repeat business.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register to record transactions accurately and efficiently.
- Worked with floor team and managers to meet wide range of customer needs.
- Processed refunds and exchanges in accordance with company policy.
Shift Manager/Key Holder
Pizza Hut
03.1995 - 01.2017
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Checked building to confirm maintenance and cleaning met code and regulations.
- Exercised composure under pressure and in escalated customer service scenarios.
- Counted registers and cleaned and secured shop at end of shift.
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
- Assisted with scheduling, interviewing, and other administrative tasks to boost success successful store.
- Developed professional relationships to improve retention of key customers.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
High School Diploma -
Three Rivers High School
Three Rivers, MI05.1988
Skills
- Batch Cooking
- Portioning
- Ingredient Preparation
- Food Preparation
- Customer Service
- Inventory Replenishment
- Willing to Learn
- Cleaning and organization
- Health Code Compliance
- Strong Work Ethic
- Performance Improvement
- Quick-learning
- Food Service
- Flexible Schedule
- Team Player
- Multitasking and Organization
Timeline
Customer Service/Grill Cook
Mariano's Fresh Market
09.2022 - 03.2024
Inbound Receiver
Target
07.2020 - 07.2022
Cashier
Culver's Restaurant
07.2017 - 07.2019
Shift Manager/Key Holder
Pizza Hut
03.1995 - 01.2017
High School Diploma -
Three Rivers High School
Similar Profiles
William McGrathWilliam McGrath
Cashier at Mariano's Fresh MarketCashier at Mariano's Fresh Market
Amy CapetilloAmy Capetillo
Deli Clerk at Mariano's Fresh MarketDeli Clerk at Mariano's Fresh Market
Pete CiszewskiPete Ciszewski
Deli Clerk at Mariano's Fresh MarketDeli Clerk at Mariano's Fresh Market