Rena Farris
Marquez
Summary
Adept at multitasking and problem-solving, I significantly enhanced operational efficiency and customer satisfaction across roles, notably as an Assistant Store Manager. My technology-savvy approach and empathetic customer service have been pivotal in driving positive outcomes, showcasing my ability to adapt and excel in diverse environments. I exceed goal standards and set examples to move goals and achieve them. Excellent at collecting appropriate data and entering/ turning in all necessary paperwork. Hard Laborer with people connection skills. Dependable, Reliable and Responsible. Cross Trained to help in any departments necessary. Ability to oversee operations and delegate tasks to further ensure timely success.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Personal Nanny
3 Year Old
09.2023 - 06.2024
- Taught children basic life skills, manners and personal hygiene.
- Encouraged children to be understanding and patient with others.
- Monitored children's play activities to verify safety.
- Assisted with light housekeeping duties as well as running errands.
- Supervised children engaged in physical activity, learning and social skills with peers.
- Developed games and activities using arts and crafts to support learning and verbal skills.
- Supervised children on playground to help develop physical and social skills.
- Organized activities that enhanced children's physical, emotional and social well-being.
- Transported children to and from activities using personal or family vehicle.
- Identified warning signs of emotional and developmental problems in children.
- Transported children to and from school, medical appointments and extra-curricular activities.
House Cleaner
Self-employeed
05.2013 - 06.2024
- Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Cleaned and sanitized bathrooms, hallways, bedrooms, living rooms and kitchens.
- Enhanced client satisfaction by consistently providing thorough and efficient cleaning services.
- Delivered tailored housekeeping services that met each client''s specific preferences, leading to higher levels of satisfaction.
- Exceeded client expectations to garner future services.
- Sorted, laundered and put away various laundry items.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
Car Detailer
Self-Employed
02.2023 - 05.2024
- Completed full-service washes that included vacuuming interiors, shampooing carpets, degreasing engines, polishing chrome accents, applying wax coatings to exteriors.
- Completed timely and thorough car details for increased customer satisfaction and repeat business.
- Collected and disposed of trash in vehicle console spaces and under seats.
- Achieved superior results through meticulous attention to detail in all aspects of car detailing.
- Shined vehicle windows and windshields to remove water spots.
Waitress, Boil Room/Grill Cook, Fry Cook, Expo,
Crawfish Hideaway
07.2023 - 04.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Ensured compliance with health regulations by maintaining cleanliness of work areas, utensils, and equipment.
- Consistently exceeded management''s performance expectations while adhering to company policies and procedures.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Assisted management in training new waitstaff, sharing expertise on best practices for exceptional service delivery.
Control Room Operator
Sanderson Farms Feed Mill
01.2023 - 07.2023
- Data/FeedBatch entry while operating 4 computers and alarms, phone calls, radio calls.
- Stocked Hundreds of 50LB ingredient bags per shift; recording and reporting usage each shift.
- Safely operated heavy machinery such as forklifts, pallet jacks, and large machine picks to loosen train cars full of ingredients when necessary, further streamlining material movement throughout the facility.
- Reached in moving machinery to take necessary samples.
- Weighed feed samples, Broke them down, cooked them, and recorded data to ensure accurate mixtures for proper nutrition.
- Maintained high levels of safety in the workplace through diligent observation and strict adherence to protocols.
- Inspected plant activities on screens and computers to identify and troubleshoot issues.
- Increased plant performance by continually refining operating procedures based on real-time data analysis.
- Collaborated across departments to address interrelated issues affecting productivity or safety at the facility.
- Multitasked between hard labor and meticulous computer application skills.
- Decision making skills for real time changes and adjustments according to readings.
Head Cashier, Head Cook, Stocking/Unloading, Bait,
Gilliam's Grocery
11.2019 - 11.2022
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Educated employees on register use, merchandising, and customer service.
- Placed orders to restock items before supplies ran out.
- Maintained high standards of cleanliness and sanitation in the kitchen, meeting or exceeding health department requirements.
- Inspected freezer and refrigerator daily to check and maintain proper temperatures.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Efficiently handled high-volume service periods without sacrificing quality or consistency in food preparation.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Unloaded Delivery Trucks and Stocked appropriately without leaving extra work for next shifts.
- Make 200 10&20 LB bags of ice and bringing them to the ice chest.
- Stocking regular and alcoholic beverages in large cooler to ensure variety and customer satifaction.
- Catching live bait in tanks and delivering to customer without cross cross contaminating.
- Helium tank operations as well as replacing empty tanks to blow up any customer event balloons.
- Collaborated and memorized store themed personalized birthday songs as well as posting on digital signage to make customers feel remembered.
- Stocked Tobacco Products as well as detailed inventory counts 3 times per day.
Personal Caretaker
Jordan Health Services
11.2016 - 01.2022
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Assisted with daily living activities, running errands, and household chores.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Offered companionship and kindness to elderly patients.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided emotional support to seniors, fostering positive relationships and enhancing their overall mental health.
- Enhanced elderly residents'' quality of life by providing compassionate care and assistance with daily activities.
- Observed health status of clients to report changes and unusual occurrences to appropriate medical personnel.
- Provided safe mobility support to help patients move around personal and public spaces.
- Coordinated closely with family members on updates regarding their loved one''s condition while respecting privacy.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Ensured timely completion of errands for clients, including grocery shopping, appointments, and personal affairs management.
- Provided transportation services for clients to attend medical appointments or engage in community activities safely.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Entrusted to handle confidential and sensitive situations in professional matter.
Assistant Store Manager, Head Cashier, Head Cook,
Chevron Gas Station
11.2018 - 11.2019
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Coordinated bi-weekly payroll for up to 25 personnel.
- Managed payroll processing, ensuring accurate and timely payments to all employees.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
- Adjusted recipes based on ingredient availability or customer request.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
- Improved menu offerings, incorporating seasonal ingredients and innovative cooking methods.
- Ensured adherence to dietary restrictions like gluten-free or vegan options without compromising taste or presentation.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.
- Assisted customers in locating products, providing knowledgeable recommendations based on their needs.
Head Cashier, Maintenance
Mobil Gas Station
11.2018 - 11.2019
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
- Facilitated and logged store opening, closing, and shift changes.
- Implemented loss prevention strategies by vigilantly monitoring transactions and identifying potential theft risks.
- Utilized point-of-sale systems proficiently, processing various forms of payment quickly and accurately.
- Managed multiple registers during high-traffic periods, effectively reducing customer wait times and increasing sales revenue.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
- Contributed to a well-maintained exterior appearance through landscaping duties and trash removal efforts.
Overnight Manager, TruckUnloading/Stocking Clerk
Pilot Travel Center Flying J
02.2018 - 11.2018
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Maintained a clean and organized store environment by implementing strict cleaning schedules and protocols for the overnight team.
- Prepared, planned and implemented training programs to support ongoing staff development.
- Implemented cross-training programs for staff members, enhancing the team''s adaptability and versatility in handling various tasks throughout the night shift.
- Facilitated smooth shift handovers by preparing detailed reports on nightly activities, progress updates, and relevant issues for daytime managers.
- Boosted employee morale through recognition programs tailored specifically for the unique challenges faced during overnight shifts.
- Ensured a safe working environment by conducting regular safety audits and addressing potential hazards promptly.
- Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
- Resolved customer complaints promptly and professionally to maintain satisfaction.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
- Conducted nightly inventory management procedures to track sales and stock levels.
- Maintained accurate delivery, sales and inventory records for good stock management.
- Cleaned and sanitized guest showers.
- Wash and dry fresh towels for customers.
Shift Manager, Line Cook, Head Carhop
Sonic
05.2017 - 11.2017
- Efficiently handled high-volume service periods without sacrificing quality or consistency in food preparation.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Maintained high standards of cleanliness and sanitation in the kitchen, meeting or exceeding health department requirements.
- Inspected freezer and refrigerator daily to check and maintain proper temperatures.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Balanced orders on trays weighing over 7 lbs and delivered them to cars.
- Maximized productivity during downtime by assisting in cleaning tasks, restocking supplies, or supporting teammates as needed.
- Evaluated drive-in area regularly for potential hazards or maintenance needs, reporting concerns immediately to management.
- Safeguarded company assets through diligent cash handling and accurate end-of-shift reconciliations.
- Developed strong rapport with regular customers, fostering a welcoming environment that encouraged repeat visits.
- Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
- Cleaned and maintained drive-in parking lots, picnic areas and building grounds to provide clean and attractive environment for customers.
- Cleaned and sanitized work areas and equipment to promote compliance with health and safety regulations.
Assistant Manager, Head Carhop, Line Cook
Sonic
06.2016 - 02.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Developed strategy to increase sales and drive profits.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Increased overall production efficiency with meticulous attention to detail in machine cleaning tasks.
- Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
- Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
- Utilized strong multitasking abilities to balance multiple responsibilities simultaneously without sacrificing quality of service.
- Operated headset communication system to take orders quickly and accurately from customers.
- Increased customer satisfaction by providing prompt and friendly service.
- Enhanced sales by upselling menu items and promoting daily specials.
- Received numerous compliments from customers on outstanding service, contributing positively to the restaurant''s reputation.
- Demonstrated flexibility in adapting to changes in work schedules or assignments as needed.
- Improved efficiency by restocking supplies during downtime periods between orders.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
Cashier, Meat Slicer, Bus Girl, Waitress
Dickeys BBQ Pit
06.2016 - 08.2016
- Reduced waste by accurately weighing and packaging sliced meats according to customer orders.
- Maintained high-quality standards for sliced meats through regular inspection and monitoring of the slicing equipment.
- Ensured food safety by following proper sanitation procedures during meat handling and preparation.
- Conducted inventory checks to monitor stock levels, ensuring timely reorders for continuous product availability.
- Provided excellent customer service, promptly addressing concerns or issues related to meat slicing or order fulfillment.
- Assisted customers with special requests, resulting in personalized service and repeat business.
- Maximized freshness of products by rotating stock based on expiration dates and demand patterns.
- Crosstrained in other departments within the store, allowing for greater flexibility in scheduling and coverage during peak times.
- Increased customer satisfaction by providing precise and efficient meat slicing services.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Shift Manager, Cashier, Cook, Truck Unload/Stocker
McDonald's
08.2013 - 07.2016
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
- Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
- Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
- Scheduled staff to establish adequate coverage during peak business hours.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Upsold additional products and services to customers, increasing revenue.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Learned duties for various positions and provided backup at key times.
- Placed orders to restock items before supplies ran out.
- Maintained high standards of cleanliness and sanitation in the kitchen, meeting or exceeding health department requirements.
- Inspected freezer and refrigerator daily to check and maintain proper temperatures.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Efficiently handled high-volume service periods without sacrificing quality or consistency in food preparation.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Managed kitchen staff, ensuring proper training and adherence to safety protocols for a safe working environment.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Reduced food waste by implementing inventory management systems and optimizing ingredient usage.
- Disciplined and dedicated to meeting high-quality standards.
- Developed and remained accountable for safety, quality, consistency and adherence to standards.
- Set up and broke down kitchen for service.
- Loaded and unloaded materials onto or from pallets, trays, racks and shelves by hand.
- Minimized product damage during unloading, utilizing proper lifting techniques and handling equipment.
- Handled packages with care while transporting from truck to loading dock.
- Sorted and properly arranged items.
- Maintained supply inventory by checking stock to determine inventory level.
- Directed inventory management, account charges and bank counting.
- Conducted regular inventory audits to maintain accurate stock levels and identify areas for improvement in inventory control procedures.
- Stocked, monitored, and maintained inventory of diverse products.
Education
High School Diploma -
Klein Collins High School
Spring, TX06.2014
Skills
- Adaptable to change
- Active listening abilities
- Activity Planning
- Technology-savvy
- Problem-Solving
- Team Player
- Attention to Detail
- Material Loading and Unloading
- Punctual and Dependable
- Quality Control
- Multitasking Abilities
- Operate multiple registers
- Operate 4 computer screens
- Dependable and Responsible
- Critical Thinking
- Computer Skills
- Organizational Skills
- Calm Under Pressure
- Goes above and beyond expected tasks
- Cross-trained for many positions to be adaptable
- Independent worker
- Documentation skills
- Recordkeeping skills
- Observational information
- Customer Relationship Management (CRM)
- Building rapport
- Filing
- Resilience Under Pressure
- Can-do attitude
- Memorization skills
- Accepts direction and coaching graciously
- Empathetic
- Considerate
Certification
Food Handlers
Store Management
Forklift
Timeline
Personal Nanny
3 Year Old
09.2023 - 06.2024
Waitress, Boil Room/Grill Cook, Fry Cook, Expo,
Crawfish Hideaway
07.2023 - 04.2024
Car Detailer
Self-Employed
02.2023 - 05.2024
Control Room Operator
Sanderson Farms Feed Mill
01.2023 - 07.2023
Head Cashier, Head Cook, Stocking/Unloading, Bait,
Gilliam's Grocery
11.2019 - 11.2022
Assistant Store Manager, Head Cashier, Head Cook,
Chevron Gas Station
11.2018 - 11.2019
Head Cashier, Maintenance
Mobil Gas Station
11.2018 - 11.2019
Overnight Manager, TruckUnloading/Stocking Clerk
Pilot Travel Center Flying J
02.2018 - 11.2018
Shift Manager, Line Cook, Head Carhop
Sonic
05.2017 - 11.2017
Personal Caretaker
Jordan Health Services
11.2016 - 01.2022
Assistant Manager, Head Carhop, Line Cook
Sonic
06.2016 - 02.2017
Cashier, Meat Slicer, Bus Girl, Waitress
Dickeys BBQ Pit
06.2016 - 08.2016
Shift Manager, Cashier, Cook, Truck Unload/Stocker
McDonald's
08.2013 - 07.2016
House Cleaner
Self-employeed
05.2013 - 06.2024
High School Diploma -
Klein Collins High School
Food Handlers
Store Management
Forklift
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