Rena Ford
Salem,OR
Summary
Well-qualified culinary professional adept at creating dough, ice creams, sorbets and pastries that delight diners. Excellent multitasking and communication skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Pastry Chef
Bourbon House
01.2022 - 10.2022
- Promoted the company brand image and products through consistent professional appearance and positive friendly demeanor
- Relayed informational communication for purpose of quickly and efficiently serving customers
- Prepared and served various food products during lunch and dinner services
- Suggested additional food product items consistent with business practices and consumer demands, increasing business sales and consumer satisfaction as a result
- Consistently met tight deadlines for special orders, ensuring client satisfaction and repeat business.
- Helped create new and innovative menu items
Assistant Manager
Popeyes
07.2021 - 01.2022
- Received and recorded customer orders, computed bills and produced accurate customer invoices
- Operated cash register and supplied exact change for each transaction, ensuring accuracy by double checking each transaction during exchange
- Explained information and answered customer questions relating to company products.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Assistant Manager
Dede’s Deli
01.2018 - 01.2021
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Maintained excellent vendor relationships which facilitated smooth supply chain operations enabling better inventory control.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Customer Service Representative
Country Financial
01.2017 - 01.2018
- Explained information and answered customer questions relating to company products.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Customer Service Associate
Walmart OTC Pharmacy
01.2015 - 01.2017
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
Education
Baking and Pastry Chef -
NOCHI
New Orleans, LA03.2023
Skills
- Recipe Development
- Presentation Management
- Ingredient Sourcing
- Restaurant Experience
- Dessert Preparation
- 4* Restaurant Background
- Pastry Preparation
- Recipe Creation
- Dough handling
Certification
- Food Handlers
- OLCC Alcohol License
Key Skills And Abilities
- P.O.S Systems and Cash-Handling
- Maintaining and Expressing a Positive Attitude
- Dependable and Punctual
- Achievement and Goal Oriented
- Tolerant to Stressful Environments
- Quick Thinking and Problem Solving
- Active Listening and Able to Follow Directions
- Answering Questions and Concerns
- Working with Diverse Populations
- Multi Line Phone
- 10-Key (by touch)
- Microsoft Word & Excel (45 wpm)
Timeline
Pastry Chef
Bourbon House
01.2022 - 10.2022
Assistant Manager
Popeyes
07.2021 - 01.2022
Assistant Manager
Dede’s Deli
01.2018 - 01.2021
Customer Service Representative
Country Financial
01.2017 - 01.2018
Customer Service Associate
Walmart OTC Pharmacy
01.2015 - 01.2017
Baking and Pastry Chef -
NOCHI
- Food Handlers
- OLCC Alcohol License
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