Rena Fragale
Lecanto,FL
Summary
Dynamic executive leader with strong track record in optimizing processes and driving organizational efficiency. Skilled in strategic planning, budget management, and cross-functional team leadership. Known for fostering collaboration, adapting to change, and achieving measurable results. Proficient in project management, resource allocation, and performance analysis. Reliable and results-focused, ready to make significant impact.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Regional Director of Operations
Davita Dialysis
04.2021 - Current
- Lead strategic and tactical operations for regional $40M portfolio, delivering strong financial performance, clinical excellence, and full regulatory compliance.
- Negotiate and manage Medical Director Agreements and Joint Ventures to enhance physician alignment, strengthen partnerships, and ensure long-term market stability.
- Increased employee engagement and retention by 35% through targeted culture initiatives, recognition programs, and leadership development strategies.
- Design, lead, and facilitate Divisional Leadership Program from application through graduation- coaching emerging leaders and promoting 5 into leadership roles in two years.
- Drive business growth through denovo launches and clinic expansions, contributing to a 3% year-over-year increase in treatment volume and expanded market share.
- Drove operational transformation through labor efficiency initiatives and integrated behavioral health pilot, aligning clinical teams around patient-centered care, teammate satisfaction, and improving quality metrics.
Area Director of Operations
RehabCare/Select Rehab
06.2017 - 04.2021
- Lead and manage 20-30 clinical contracts across 5 states spanning SNF, Hospital, Outpatient, and Home Health. Ensure full compliance through audits, investigations, and education aligned with state, federal, and Medicare guidelines.
- Develop and oversee area operating and capital budgets, implementing strategies to reduce costs, optimizing revenue, and enhance financial performance.
- Conduct quarterly business reviews with client partners, driving collaboration on census growth, clinical outcomes, and overall program performance.
- Provide strategic leadership for HR operations, including workforce planning, performance management, and benefits administration to strengthen team effectiveness and retention.
- Recruit, onboard, and coach Program Managers, delivering targeted leadership and clinical training to elevate performance and professional development across regional teams.
PRN Therapist/Regional Support Manager
Rehabcare/Heritage Health Pro
12.2014 - 06.2017
- Providing specialized physical therapy treatments in an outpatient, SNF, and ALF.
- Assisted with training of new managers in the area.
- While attending Med School
Area Director/Operations Consultant/Therapist
Rehabcare
10.2007 - 11.2014
- Managed 7 facilities ranging from 130-200 beds with average annual revenue of 8 million dollars.
- Lead, trained, and directed the Program Directors in day-to-day operations in accordance with policy and Medicare compliance.
- Conducted on-site training of clinical programs designed to enhance the patient care and knowledge of the therapy team.
- Implemented specialized clinical programs into each building to enhance the rehab program.
- Responsible for disciplinary actions, annual evaluations, and new hire orientations.
- Managed key performance indicators and identify areas of opportunity.
- Provided ultimate customer service to the clients to ensure distribution of key information and business strategies.
- Develop and manage budget and revenue expectations while actively seeking ways to eliminate or reduce expenses.
- Initiate audit processes to evaluate thoroughness of documentation and maintenance of facility and Medicare standards.
- Conduct site visits to ensure policy and procedure are being followed while lending any support to the team and facility.
- Provided patient care to patients within the skilled nursing facilities.
Education
M.D. - Intern
Saint James School of Medicine
Chicago, IL01.2017
Associate of Applied Science - Physical Therapy
Lakeland College
Mattoon, IL01.2006
Bachelor of Science - undefined
Southern Illinois University
Carbondale, IL01.2004
Skills
- Strategic Planning and Execution
- Multi-site Operations Management
- Budget and Financial Analysis
- Team Leadership and Development
- Clinical Education and Development
- Regulatory Compliance and Risk Management
- Recruiting and hiring
- Client Relationship Management
- Process Optimization/Improvements
- Performance monitoring and evaluation
- Clinical Skills: Red Cross CPR Instructor
- Stop the Bleed Instructor
Certification
- Multi-Disciplinary Geriatrics Certification for Non-Physicians, Univ of IL
- Licensed PTA - FL current
- Certified Kinesio Taping Practitioner
- CPR/AED/BLS Instructor, American Red Cross
- Stop the Bleed Instructor, American Surgeons
Timeline
Regional Director of Operations
Davita Dialysis
04.2021 - Current
Area Director of Operations
RehabCare/Select Rehab
06.2017 - 04.2021
PRN Therapist/Regional Support Manager
Rehabcare/Heritage Health Pro
12.2014 - 06.2017
Area Director/Operations Consultant/Therapist
Rehabcare
10.2007 - 11.2014
Associate of Applied Science - Physical Therapy
Lakeland College
Bachelor of Science - undefined
Southern Illinois University
M.D. - Intern
Saint James School of Medicine