Rena Hooper

Made guests feel valued and special through attentive to all phone interactions.

Maintained high standards of office cleanliness.

Processed and managed invoices efficiently.

Scheduled and coordinated appointments.

Conducted customer surveys to assess satisfaction.

Handled basic bookkeeping duties.

Submitted regular updates to supervisor.

• Helped customers complete purchases, locate items, and join reward programs.
• Assisted customers with returns, refunds and resolving transaction issues.
• Stocked, tagged and displayed merchandise as required.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.
• Enhanced customer satisfaction by providing efficient and accurate cash transactions.
• Contributed to store success by maintaining high standards of cleanliness throughout the facility.
• Mentored new employees on cashier duties and best practices, improving overall staff performance.
• Counted till accurately after every shift.

Welcomed guests upon arrival and ensured prompt seating.

Crafted enjoyable and dynamic interactions with enthusiasm.

Delivered beverages promptly.

Efficiently delivered food while multitasking and thriving in high-pressure environments.

Ensured accurate till count and processed credit card transactions after each shift.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Restocked and organized merchandise in front lanes.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
• Addressed customer needs and made product recommendations to increase sales.
• Provided backup support for other departments when needed, showcasing versatility within the retail environment.
• Promoted store promotions and incentive programs to increase overall sales revenue.
• Managed cash drawer accurately, ensuring all transactions balanced at end of day.