Rena Jenkins
Richmond
Summary
Dedicated Customer Service Representative committed to upholding high standards of professionalism, patience, and efficiency, effectively reducing customer dissatisfaction and promoting loyalty.
Overview
21
21
years of professional experience
Work History
Homemaker
Jenkins home
Richmond
12.2022 - Current
- Problem solving
- Time Management
- Childcare
- Manage household maintenance and other activities
- Meal prep
- Communication
- Creative Skills
- Managing the family finances
- Performed routine housekeeping
- Planning
Seasonal Worker
Amazon
Ashland
10.2022 - 12.2022
- Sorting packages
- Wrapping pallets
- Moving pallets with a pallet jack
- Scanning packages
- Print shipping labels
- Work as a team
- Have a positive attitude
Receptionist
RAC Trucking
Richmond
09.2018 - 09.2022
- Customer Service
- Problem solving
- Attention to detail
- Communication
- Time management
- Attention to detail
- Multitasking
- Organization
- Professionalism
- Scheduling
- Microsoft office proficiency
- Adaptability
- Managing finances
- Setup and maintain electronic devices
Team Lead
Connect Com LLC
Richmond
05.2015 - 04.2018
- Determines requirements by effectively listening to customers
- Answers inquiries by clarifying desired information and issues
- Sells additional services by recognizing opportunities to up-sell accounts; explaining new features and promotions.
- Resolves problems by researching and exploring answers and alternative solutions.
- Maintains call center database by entering information
Certified CSR
Vangent
Richmond
02.2014 - 04.2015
- Made reasonable procedure exceptions to accommodate unusual customer requests.
- Provided accurate and appropriate information in response to customer inquiries.
- Addressed customer service inquiries in a timely and accurate fashion.
- Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
- Properly directed inbound calls in phone queues to improve call flow.
Cashier
Dollar Tree
Chesapeake
09.2013 - 02.2014
- Answered customers’ questions and addressed problems and complaints in person and via phone.
- Helped customers select products that best fit their personal needs.
- Educated customers on product and service offerings.
- Build customer confidence by actively listening to their concerns and giving appropriate feedback.
Crew Leader
McDonalds
Richmond
03.2010 - 08.2013
- Practice excellent customer service by providing customers purchase in a timely and correct manner.
- Work with completing McDonalds promise brand everyday.
- Assist managers with managing their shift.
- Teach new employees the correct procedures.
- Learn every position at a quick pace.
Homemaker
Jenkins Home
Richmond
09.2007 - 03.2010
- Problem solving
- Time Management
- Childcare
- Manage household maintenance and other activities
- Meal prep
- Communication
- Creative Skills
- Managing the family finances
- Performed routine housekeeping
- Planning
Assistant Manager
Jumpin Juice & Java
09.2005 - 09.2007
- Payment Handling
- Interviewed potential employees and trained new employees
- Practiced excellent customer service by providing customers with food and drinks in a timely and professional manner
- Purchased material for the store such as food, drinks, and decorations
- Maintained all store needs and resolved all customer issues
Sales Associate
Citi Trends
Richmond
06.2004 - 07.2005
- Customer Service
- Communication
- Sales
- Time management
- Inventory
- Cash handling
- Team work
- Worked closely with management
- Organization
Education
High School Diploma - Education
John F. Kennedy High School
Richmond, VA, USA01.2004
Skills
- Dedicated to process improvement
- High customer service standards
- Strong problem-solving ability
- Energetic work attitude
- Strong organizational skills
- Active listening skills
- Adaptive team player
- Problem solving
- Time management
- Communication
- Organization
- Team collaboration
- Attention to detail
- Inventory management
- Scheduling proficiency
- Financial management
- Meal preparation
- Childcare management
- Critical thinking
- Conflict resolution
- Problem resolution
- Training & Development
- Flexible and adaptable
- Calm under pressure
- Task prioritization
- Planning
- Organizational skills
- Troubleshooting
Career Overview
Customer Service Representative who maintains a high level of professionalism, patience, and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Timeline
Homemaker
Jenkins home
12.2022 - Current
Seasonal Worker
Amazon
10.2022 - 12.2022
Receptionist
RAC Trucking
09.2018 - 09.2022
Team Lead
Connect Com LLC
05.2015 - 04.2018
Certified CSR
Vangent
02.2014 - 04.2015
Cashier
Dollar Tree
09.2013 - 02.2014
Crew Leader
McDonalds
03.2010 - 08.2013
Homemaker
Jenkins Home
09.2007 - 03.2010
Assistant Manager
Jumpin Juice & Java
09.2005 - 09.2007
Sales Associate
Citi Trends
06.2004 - 07.2005
High School Diploma - Education
John F. Kennedy High School
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