Rena Jones
Lewisville,TX
Summary
Accomplished and versatile HR Manager and People Developer with a proven ability to quickly adapt to new roles and become a subject matter expert in company systems and processes. Keen eye for identifying improvement opportunities and implementing solutions that enhance efficiencies, elevate the customer experience, and positively impact the bottom line. Recognized leadership style as conscientious and proactive, inspiring teams to consistently deliver their best work. Front End Development professional with significant experience in creating responsive, user-friendly web interfaces. Strong focus on team collaboration, achieving results, and adapting to changing requirements has been instrumental in success. Skilled in HTML, CSS, JavaScript, and modern frameworks. Highly valued for reliability, technical proficiency, and effective communication skills throughout career.
Overview
23
23
years of professional experience
Work History
Frontend Coach
Walmart Stores, Inc.
01.2022 - Current
- Hire, manage, and train team on store procedures, ensuring comprehension and performance success
- Demonstrate exceptional leadership skills to plan, coordinate, and motivate employees engaged in sales and inventory to be productive and provide a top tier customer experience
- Evaluate environmental and seasonal factors to establish sales strategy and accurate merchandise orders
- Drive communication strategy by scheduling client correspondence and publication of monthly newsletter
- Cultivate a positive work culture by consistently delivering praise and recognition to staff
- Contribute to operational efficiency by performing periodic inspections, examining daily workflow, and observing good housekeeping practices
- Maintain quality customer service by responding to customer inquiries in a timely and professional manner and completing work within established timelines
- Demonstrate attention to detail through accurate knowledge of proper cash handling procedures, ledger balancing, and cash drawer maintenance
- Create documentation strategy by providing reports and monitoring revenue for online grocery, money losses, and drawer shortages
People Lead
Walmart Stores, Inc.
01.2021 - Current
- Brought on board to lead Human Resources processes store-wide
- Own and manage weekly schedule and all administration and assignment processes and exceptions; promote awareness and facilitate usage of My Walmart Schedule App and BYOD
- Ensure processes and data are aligned with HR compliance requirements, including ADA & LO
- Process payroll and oversee compensation and benefits activities; promote company benefits and programs
- Develop recruiting strategies and requisitions; promote available opportunities via store social media
- Integrate and promote new technologies and use WM apps to drive efficiencies
- Extract and analyze data from tools and reports to use in providing guidance on hiring, onboarding, training, and employee succession and recognition; coordinate talent reviews
- Facilitate onboarding, orientation, and provide guidance and resources to all new associates as required; collaborate with Academies and Operations to identify and support training opportunities
- Contribute as the HR business partner in management meetings, owning the People meeting agenda; partner with Store Manager to review Open Door issues and identify trends
- Lead change, training, and communications for all People initiatives
- Utilize CBWA to monitor employee performance and morale; identify and resolve issues to reduce churn
- Increased employee engagement by implementing team-building activities and open communication channels.
Customer Service Manager
Walmart Supercenter
01.2015 - Current
- Managed front of store operations and financial services
- Trained and monitored checkout area staff ensuring delivery of excellent customer service
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Front End Team Lead/Academy Trainer
Walmart Neighborhood Market
01.2015 - Current
- Hire, manage, and train team on store procedures, ensuring comprehension and performance success
- Demonstrate exceptional leadership skills to plan, coordinate, and motivate employees engaged in sales and inventory to be productive and provide a top tier customer experience
- Evaluate environmental and seasonal factors to establish sales strategy and accurate merchandise orders
- Drive communication strategy by scheduling client correspondence and publication of monthly newsletter
- Cultivate a positive work culture by consistently delivering praise and recognition to staff
- Contribute to operational efficiency by performing periodic inspections, examining daily workflow, and observing good housekeeping practices
- Maintain quality customer service by responding to customer inquiries in a timely and professional manner and completing work within established timelines
- Demonstrate attention to detail through accurate knowledge of proper cash handling procedures, ledger balancing, and cash drawer maintenance
- Create documentation strategy by providing reports and monitoring revenue for online grocery, money losses, and drawer shortages
- Develop training systems for cashiers and stockers using Walmart Global Learning Management System
- Monitor new hires and provide testing during initial 90-day period to assess performance
- Design and implement motivational contests to increase volume and scans per hour
- Assist leadership with scheduling, identifying high volume time frames and ensuring appropriate coverage
Support Operations Manager
Walmart Neighborhood Market
01.2015 - Current
- Oversaw store-wide operations in absence of Store Manager
- Managed stockers, receiving associates, and customer issues for all departments
- Performed store opening, closing, and setting alarm codes
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Markdown Manager
Walmart Supercenter
01.2011 - Current
- Gathered and analyzed markdown data to identify errors and resolve operational losses
- Maintained organized and accurate data entry and documentation
- Acted as main point of contact by answering calls, assisting customers, and managing communications
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Manager, Automotive & Frozen Dairy Departments
Walmart Stores, Inc.
01.2010 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Manager, Electronics Department
Walmart Stores, Inc.
01.2009 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
Manager, Photo Lab
Walmart Stores, Inc.
01.2009 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
Manager, Domestics Department
Walmart Stores, Inc.
01.2007 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
Cashier/Sales Floor Associate/Stocker
Walmart Stores, Inc.
01.2003 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Performed cash, card, and check transactions to complete customer purchases.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Administrative Assistant
At Home Healthcare
01.2002 - 01.2003
- Maintained polite and professional communication via phone, e-mail, and mail
- Processed patient paperwork, data entry, and coded medications for Medicare claims
- Anticipated the needs of clients to ensure a seamless and positive experience
Education
Sociology/Human Resources Management -
06.2022
Skills
- Microsoft Word
- Excel
- PowerPoint
- Walmart SMART Inventory System
- Walmart One database
- Employee Relations
- Onboarding
- Policy
- Planning
- HR Strategy
- Employee Benefits
- Problem Solving
- Metrics
- Employee Succession
- Employee Attendance
- Compensation
- Mentoring
- Interpersonal Skills
- Employee Recognition
- Team Leadership
- Talent Acquisition
- Recruiting
- Service Knowledge
- Sound Decision Making
- Business Action Plans
- Process Improvements
- Employee Morale
- Training
- Policy & Procedure
- Meeting Agenda
- HR Compliance
- Communication
- Strategic Planning
- Time Management
- Employee Turnover
- Critical Thinking
- Relationship Building
- Data Analysis
- Employee Development
- ADA
- LOA
- Company Values
- Orientation
- Social Media
- Team Development
- Customer Service
- Auditing
- Negotiation
- Conflict Management
- Verbal & Written Communication
- Interviewing
- Hiring
- Reporting
- Performance Management
- Scheduling
- Technological Aptitude
- New Technology
- Apps
- Payroll
- Vuejs knowledge
- React proficiency
- Bootstrap framework
- Responsive design
- API integration
Leadershipachievements
- Consistently recognized by Walmart leadership as a 'solid performer' on performance reviews due to outstanding work ethic, attention to detail, and creating win-win solutions for both the company and customer.
- Act as a trusted partner to Walmart leadership in accessing system data and managing special projects, including identifying operational losses due to inaccuracies in price changes, markups, and markdowns.
- Recognized as the SME by Front End Team Leads and Managers for Walmart locations across the state that reach out for assistance and mentorship on company procedures and issues.
- Commended and appreciated by employees for motivational leadership style, ensuring they maintain a good work/life balance, and providing a positive and inclusive work culture.
Locations
- Lewisville, TX
- Tyler, TX
Keywords
- Employee Relations
- Onboarding
- Policy
- Planning
- HR Strategy
- Employee Benefits
- Problem Solving
- Metrics
- Employee Succession
- Employee Attendance
- Compensation
- Mentoring
- Interpersonal Skills
- Employee Recognition
- Team Leadership
- Talent Acquisition
- Recruiting
- Service Knowledge
- Sound Decision Making
- Business Action Plans
- Process Improvements
- Employee Morale
- Training
- Policy & Procedure
- Meeting Agenda
- HR Compliance
- Communication
- Strategic Planning
- Time Management
- Employee Turnover
- Critical Thinking
- Relationship Building
- Data Analysis
- Employee Development
- ADA
- LOA
- Company Values
- Orientation
- Social Media
- Team Development
- Customer Service
- Auditing
- Negotiation
- Conflict Management
- Verbal & Written Communication
- Interviewing
- Hiring
- Reporting
- Performance Management
- Scheduling
- Technological Aptitude
- New Technology
- Apps
- Payroll
Timeline
Frontend Coach - Walmart Stores, Inc.
01.2022 - Current
People Lead - Walmart Stores, Inc.
01.2021 - Current
Customer Service Manager - Walmart Supercenter
01.2015 - Current
Front End Team Lead/Academy Trainer - Walmart Neighborhood Market
01.2015 - Current
Support Operations Manager - Walmart Neighborhood Market
01.2015 - Current
Markdown Manager - Walmart Supercenter
01.2011 - Current
Manager, Automotive & Frozen Dairy Departments - Walmart Stores, Inc.
01.2010 - Current
Manager, Electronics Department - Walmart Stores, Inc.
01.2009 - Current
Manager, Photo Lab - Walmart Stores, Inc.
01.2009 - Current
Manager, Domestics Department - Walmart Stores, Inc.
01.2007 - Current
Cashier/Sales Floor Associate/Stocker - Walmart Stores, Inc.
01.2003 - Current
Administrative Assistant - At Home Healthcare
01.2002 - 01.2003
American Public University System - Sociology/Human Resources Management,
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