Rena Kerley
Lewiston,ID
Summary
25+ years of Responsive Customer Sales Representative adaptable to meeting diverse customer demands and company targets with proactive strategies. Superior account management coordination, and team leadership. I can problem solve and adjust accordingly. I am a quick learner. I am a team player as well as work independently.
Overview
44
44
years of professional experience
Work History
Customer Sales Representative
Hickory Farms
Lewiston, Idaho
11.2012 - 01.2024
- Assisted customers with product selection and inquiries.
- Processed sales transactions accurately and efficiently.
- Closed out & accountability of register per business guidelines
- Handled customer complaints and resolved issues effectively.
- Set up & disassemble store each season
- Inventory product
- Stocked shelves
Food Preparation Worker
The Harvest Lighthouse Cornerstone
Kendrick, Idaho
03.2011 - 11.2012
- Prepared food items according to established recipes and safety standards.
- Maintained cleanliness of workstations and kitchen equipment throughout shifts.
- Customer Service
- Cashier
- Waitress tables
Customer Service Representative
Regency Blueshield of Idaho
Lewiston, Idaho
09.2009 - 07.2010
- Answered customer inquiries via phone, email, and chat promptly.
- Resolved customer issues by troubleshooting and providing effective solutions.
- Documented customer interactions accurately in the CRM system.
- Clarified health benefits to customers.
- Helped customers with providers that were within their benefits.
Cashier
Phil's Family Foods
Kendrick, Idaho
07.2004 - 08.2009
- Processed customer transactions accurately and efficiently at Phil's Family Foods.
- Maintained a clean and organized checkout area for optimal customer experience.
- Assisted customers with product inquiries and provided recommendations as needed.
- Handled cash, credit, and electronic payments while ensuring security protocols.
- Trained new cashiers on procedures and best practices for customer service.
- Monitored inventory levels at the register and communicated needs to management.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Greeted customers and answered any questions they had about the store's products and services.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Dibbles tutor/Cafeteria Worker
Julieatta Elementary School
Juliaetta, Idaho
08.2003 - 06.2004
- Developed individualized lesson plans for diverse student learning needs.
- Collaborated with teachers to align tutoring strategies with classroom objectives.
- Facilitated engaging tutoring sessions in mathematics and reading comprehension.
Express Driver
Airborne Express
Yakima, Wa
06.1991 - 08.1993
- Customer service
- Unloaded plane, sorted out packages per our district.
- Scheduled & packed truck for daily route to deliver & pick up.
- Loaded plane at the end of each day.
Dispatch/Parts Dept
Sears Roebuck & Co
Yakima, Washington
06.1987 - 07.1991
- Dispatch;Customer Service
- Answering phone calls, making appts for service calls.
- Dispatching service calls to technicians out in the field.
- Cashier
- Moved to Parts Dept; Customer service.
- Worked with microfiche to help customers find the parts they needed.
- Ordered & stocked parts
- Shipping & Receiving
- Cashier
Mailroom/Circulation
Yakima Herald-Republic
Yakima, Washington
06.1983 - 02.1985
- Fed Ads into machine to be inserted into the daily paper.
- Transfered to Circulation; Customer service
- Answered phone concerning missed/damaged papers.
- Dispatched to driver customer's address of missed/damaged paper.
- Drove shorts/misses; received addresses of customer's who had been missed or had damaged newspaper & gave them a replacement.
Night Shift Manager
Dairy Queen
Yakima, Washington
02.1980 - 08.1984
- Supervised night staff to ensure smooth operations during evening shifts.
- Customer Service
- Cook
- Cashier
- Trained new employees on customer service standards and food safety protocols.
Education
Selah High School
Selah, WASkills
- Strong Customer Service
- Team Liaison
- Inventory Skills
- Team Leadership
- Strong verbal communication
- Household Finances
Timeline
Customer Sales Representative
Hickory Farms
11.2012 - 01.2024
Food Preparation Worker
The Harvest Lighthouse Cornerstone
03.2011 - 11.2012
Customer Service Representative
Regency Blueshield of Idaho
09.2009 - 07.2010
Cashier
Phil's Family Foods
07.2004 - 08.2009
Dibbles tutor/Cafeteria Worker
Julieatta Elementary School
08.2003 - 06.2004
Express Driver
Airborne Express
06.1991 - 08.1993
Dispatch/Parts Dept
Sears Roebuck & Co
06.1987 - 07.1991
Mailroom/Circulation
Yakima Herald-Republic
06.1983 - 02.1985
Night Shift Manager
Dairy Queen
02.1980 - 08.1984
Selah High School