Rena Killian
Hamburg,USA
Summary
Dedicated banking professional with 8 years of experience at KeyBank, specializing in client interactions during the initial stages of fraud detection. Expertise in identifying various scams and fraudulent activities, combined with a strong commitment to enhancing client security and trust. Eager to contribute to team success while further developing professional skills in a dynamic environment. A positive attitude and passion for continuous learning drive ongoing growth within KeyBank's fraud department.
Overview
27
27
years of professional experience
Work History
Personal Banker
KeyBank
11.2021 - Current
- Resolving Client’s questions, concerns, and servicing accounts
- Managed loan applications, ensuring compliance with regulatory standards and internal policies.
- Guided clients in selecting suitable financial products and services, enhancing customer satisfaction and loyalty.
Teller/Lead Teller
KeyBank
09.2017 - 11.2021
- Directed workflow scheduling, transaction approvals and quarterly audits of vault, branch, and ATM
- Act in partnership with Branch Manager to position the branch team for success
- Conducted regular audits of cash drawers to maintain accuracy and accountability among staff.
- Supervised daily cash operations, ensuring compliance with policies and procedures.
- Trained and mentored new tellers in customer service best practices and operational workflows.
Assistant Manager/Team Leader
Burger King, Blasdell
11.2013 - 05.2017
- Trained and mentored team members on customer service protocols and operational standards.
- Maintained compliance with health regulations, ensuring a safe environment for employees and customers.
- Supervised daily operations to ensure efficient workflow and high-quality service.
- Developed staff schedules to align with peak business hours and enhance productivity.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty retention.
Shipping/Receiving Dept
McGard, Orchard Park
09.1998 - 01.2001
- Selecting and shipping customer’s orders via UPS
Education
High School Diploma - Business and Office Management
North Collins Jr/SR High School
North Collins, NY06.1991
Skills
- Detail-oriented approach
- Relationship management
- Banking policy compliance
- Problem-solving expertise
- Self-motivated initiative
- Prioritization of tasks
Timeline
Personal Banker
KeyBank
11.2021 - Current
Teller/Lead Teller
KeyBank
09.2017 - 11.2021
Assistant Manager/Team Leader
Burger King, Blasdell
11.2013 - 05.2017
Shipping/Receiving Dept
McGard, Orchard Park
09.1998 - 01.2001
High School Diploma - Business and Office Management
North Collins Jr/SR High School
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