Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rena Lamont

Issaquah,WA

Summary

Dynamic and performance-driven business professional with high integrity, strong work ethic, and great leadership skills. Meticulous and resourceful Operations Manager with proven success leading productive teams, controlling budgets, networking to drive growth initiatives and marketing to maximize outreach. Proven skills in building and directing strong teams to achieve challenging objectives. Deep understanding of food and restaurant industry practices and market conditions.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Director of Operations

Epiphany Restaurant Group
Issaquah, WA
01.2024 - Current
  • Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
  • Provided leadership and guidance to subordinate managers and supervisors.
  • Oversaw the implementation of new technology solutions designed to streamline processes.
  • Directed the operations and logistics of a multi-million dollar business.
  • Implemented systems for monitoring employee attendance, scheduling, payroll.
  • Developed training programs for new employees as well as existing staff members.
  • Adhered to all health department regulations regarding food storage and preparation.
  • Resolved customer complaints in a professional manner to maintain positive relationships with guests.
  • Collaborated with local businesses to create mutually beneficial partnerships.
  • Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
  • Maintained detailed records of sales transactions and daily shift reports.
  • Analyzed financial statements to identify areas of improvement or cost savings opportunities.
  • Conducted weekly team meetings to discuss performance issues and provide feedback.
  • Created new menu items based on customer feedback and industry trends.
  • Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
  • Managed accounts payable, accounts receivable and payroll.
  • Updated computer systems with new pricing and daily food specials.
  • Resolved and investigated complaints regarding service, food quality and accommodations.
  • Facilitated meetings with key stakeholders to discuss progress towards objectives.
  • Analyzed data trends and identified potential risks or opportunities associated with operations.
  • Managed day-to-day operations of a large staff in multiple departments.

Manager/Bartender Supervisor

Woodblock Restaurant
Redmond, WA
12.2022 - 01.2024
  • Supervised and trained staff in customer service, food handling, and safety protocols.
  • Provided exceptional service to high volume of daily customers.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Resolved customer complaints in a professional manner to maintain positive relationships with guests.
  • Ensured compliance with all food safety regulations and sanitation standards.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Trained new employees on restaurant procedures and plating techniques.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Displayed and retained extensive knowledge of liquors, wines and entrees.
  • Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
  • Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.

Manager/Bartender Shift Manager

The Dubliner Irish Pub & Cafe
Redmond, WA
10.2022 - 03.2023
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.
  • Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
  • Checked identification of guests to verify age requirements for alcohol purchase.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Collected and organized daily till totals and tips.

Captain Waiter

Ascend Prime Steak & Sushi
Bellevue, WA
01.2022 - 12.2022
  • Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
  • Calculated charges, issued table checks and collected payments from customers.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
  • Presented menus to patrons, answered questions about menu items and made recommendations.
  • Provided exceptional service to high volume of daily customers.

Server/Bartender

Mio Posto Italian Restaurant
Mercer Island, WA
01.2021 - 02.2022
  • Trained new employees on restaurant procedures and plating techniques.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.
  • Operated Aloha POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Addressed complaints to kitchen staff and served replacement items.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Provided exceptional service to high volume of daily customers.
  • Maintained accuracy while handling payments, giving change and printing receipts for customers.
  • Stocked server areas with supplies before, during and after shifts.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Top server for sales and highest average for tips.

Education

Certified Nutrition Coach - Foods, Nutrition, And Wellness Studies

The Institute For Integrative Nutrition
Los Angeles, CA
06.2002

Skills

  • Nutritional Consultant with Extensive Food Knowledge
  • Liquor, Wine and Food Service with extensive Whiskey knowledge
  • Menu Designer
  • Effectively bridge gaps between FOH and BOH
  • Relationship Building
  • Sales Tracking
  • Administrative Management
  • Inventory Management
  • Customer Retention
  • Systems implementation
  • Price Structuring
  • Special Promotions Planning
  • Purchasing and planning
  • Staff hiring
  • Owned and Operated a sustainable microfarm that delivered weekly produce, meat, and a variety of eggs to local customers
  • Cool Under Pressure
  • Operations Oversight
  • Strategic Planning
  • Risk Mitigation
  • Strategic planning and execution
  • Cost Control
  • Operational Efficiency
  • Quality Assurance
  • Customer Service Management
  • Business Forecasting
  • Performance Improvement
  • Schedule Management

Certification

  • MAST Permit
  • Washington State Food Worker Card - Expires 2024

Timeline

Director of Operations

Epiphany Restaurant Group
01.2024 - Current

Manager/Bartender Supervisor

Woodblock Restaurant
12.2022 - 01.2024

Manager/Bartender Shift Manager

The Dubliner Irish Pub & Cafe
10.2022 - 03.2023

Captain Waiter

Ascend Prime Steak & Sushi
01.2022 - 12.2022

Server/Bartender

Mio Posto Italian Restaurant
01.2021 - 02.2022

Certified Nutrition Coach - Foods, Nutrition, And Wellness Studies

The Institute For Integrative Nutrition

Similar Profiles

CREATE PROFILE
Rena Lamont