Rena Martin
Lore City,OH
Summary
Committed and hardworking with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service. Friendly Customer Service Cashier experienced working in diverse retail environments. Successful operating cash registers and performing necessary calculations. Genuine people-person successful mediating various disputes.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Cashier
Gomart Inc.
Lore City, OH
06.2021 - 12.2021
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Performed cash, card and check transactions to complete customer purchases.
Transport Associate
Genesis Health Care System
Zanesville, OH
02.2021 - 07.2021
- Maintained high customer satisfaction by working quickly and accurately.
- Operated with safety and skill to avoid accidents and delays.
- Planned routes based on facility knowledge
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs and stretchers.
- Assisted with lifting and handling patients using appropriate patient safety equipment such as lift swings, stand-up lifts and overhead lifts.
- Collaborated with CNAs, nurses and physicians to maintain stability during transport and facilitate event-free transport.
- Located and picked up hospital's requisitioned supplies from designated areas to transport supplies to assigned treatment areas.
- Warmly greeted patients and visitors and made each feel welcome.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Collected laboratory specimens, dropped off at laboratories and picked up test results.
- Used wheelchairs, stretchers and movable beds to move patients between hospital locations.
- Lifted or assisted others to lift patients to move them on or off beds, surgical tables or stretchers.
Business Owner
Drafty Acres Riding Stable
Lore City, OH
02.1992 - 10.2018
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Optimized team hiring, training and performance of approximately 8 employees
- Employed prompt decision-making and in-depth research to resolve issues.
- Provided financial management through preparation of bank deposits and settlement of sales, returns and transaction reports.
- Enhanced product awareness by taking pictures of new and available product offerings and posting to company's website and media accounts.
- Used print strategies such as newspaper ads, business catalogs and marketing brochures to bring in and capture new customer business.
Operations Supervisor - Lead Security Guard
Tri-State Gas & Oil, Specialty Rentals
Leetonia, OH
02.2015 - 12.2017
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Responded quickly to incidents and assessed active situations for security concerns.
- Remained calm, assertive and mindful to think critically and problem solve during stressful situations.
- Checked and verified photo identification of over 75 - 100 visitors, prior to granting facility access.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Monitored employee activities, confirming compliance with security regulations.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Interacted assertively but non-confrontationally with personnel and general public.
- Participated in staff meetings, special events and professional development activities.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Provided basic first aid and CPR to individuals in need of medical care until arrival of emergency medical personnel.
- Analyzed and produced course-of-action reports and escalated issues outside scope of expertise to management.
- Administered CPR and first aid to resuscitate individuals while waiting for emergency medical responders to arrive, if needed.
Owner Operator Driver
R.E. Woods Trucking
Petersburg, OH
03.1989 - 08.2017
- Operated with safety and skill to avoid accidents and delays.
- Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Verified contents of inventory loads against Bills of Lading.
- Completed preventive maintenance and mechanical repairs on vehicles.
- Maximized load safety by balancing, securing and weighing products.
Education
GED -
Springfield Local High School
New Springfield, OH06.1985
Skills
- Customer Relations
- Cash Handling
- Employee Training
- Problem Solving
- Cooperative Attitude
- Reliable and Responsible
- Honest and Ethical
- Detail-Oriented
- Staff Supervision of 20 employees
- Policies and Procedures such as; scheduling
- Cash Register Operations
- Relationship Building
- Coin and Currency Counting
- Adaptable and Flexible
- Team Leadership
- Microsoft Office
Certification
- First Aid/CPR Certified
Timeline
Cashier
Gomart Inc.
06.2021 - 12.2021
Transport Associate
Genesis Health Care System
02.2021 - 07.2021
Operations Supervisor - Lead Security Guard
Tri-State Gas & Oil, Specialty Rentals
02.2015 - 12.2017
Business Owner
Drafty Acres Riding Stable
02.1992 - 10.2018
Owner Operator Driver
R.E. Woods Trucking
03.1989 - 08.2017
GED -
Springfield Local High School
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