Summary
Overview
Work History
Education
Skills
Timeline
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Rena Morgan

Housekeeping
Jackson,MS

Summary

Diligent Hosting with 5-6-year career with great establishments. Knowledgeable about strategies for handling all party sizes while supporting customer satisfaction goals. Open communicator and skilled planner with excellent problem-solving and multitasking skills. High energy restaurant worker skilled at welcoming guests and overseeing efficient dining operations. Proficient in balancing server loads, kitchen staff limits and customer desires. Calm and level-headed in all types of situations.

Overview

4
4
years of professional experience

Work History

Hostess

Walmart
, MS
05.2016 - 12.2019
  • Greeted and collected tickets of patrons at all events.
  • Performed visual evaluation for signs of counterfeit tickets and money such as date and time.
  • Greeted customers with smile and provided friendly, knowledgeable service.
  • Kept door and work cart areas clean, tidy and professional in appearance to maximize worker efficiency and promote customer engagement.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Responded to all customer inquiries thoroughly and professionally.
  • Answered customer questions regarding merchandise and pricing.
  • Welcomed customers into store and helped locate items.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.

Housekeeping Room Attendant

Econolodge Inn And Suites
Philadelphia, MS
04.2016 - 05.2016
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Serviced bathrooms, including cleaning, sanitizing and supply replenishment.
  • Maintained public and guest room floors by mopping, sweeping and vacuuming.
  • Replaced used towels and other bathroom amenities such as shampoo, toilet paper and soap.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Restocked room supplies such as facial tissues for personal touch with every job.

Education

High School Diploma -

Forest High School
Forest, MS
05.1980

Skills

  • Food Safety
  • Guest Services
  • Meal Serving
  • Communication skills
  • Dining area cleanliness
  • Guest seating arrangements
  • Food station setup
  • Hospitality service expertise
  • Table setting knowledge
  • Interactive communication skills
  • Food running
  • Food preparation and safety

Timeline

Hostess

Walmart
05.2016 - 12.2019

Housekeeping Room Attendant

Econolodge Inn And Suites
04.2016 - 05.2016

High School Diploma -

Forest High School

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