Overview
Work History
Education
Skills
Languages
Certification
Summary
Accomplishments
Timeline
Generic

Rena Muldrow

Calera,AL

Overview

11
11
years of professional experience
1
1
Certification

Work History

Certified Nursing Assistant

Armada Senior Care
Vestavia, AL
01.2024 - Current
  • Assisted patients with activities of daily living such as bathing, grooming, and dressing.
  • Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
  • Reported changes in patient condition to registered nurse or physician.
  • Transported patients to treatment units, using wheelchair or strher.
  • Answered call lights promptly and responded to patient needs accordingly.
  • Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.

Customer Service Representative

Liberty National Life Insurance Company
Hoover, AL
06.2013 - 11.2023
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

Associate of Applied Science - Medical Billing & Coding

Brown Mackie College - Atlanta
Birmingham, AL
06-2016

Skills

  • Direct Patient Care
  • Electronic Charting
  • Quality Assurance
  • Condition Monitoring
  • Infection control procedures
  • Care plan implementation
  • Mobility Assistance
  • Medical terminology knowledge
  • Patient Lifting
  • Monitoring fluids
  • Indirect Patient Care
  • Meal Planning
  • Transporting patients
  • Collecting specimens
  • Patient Relations
  • Vital signs monitoring
  • Medical Records Management
  • Calm and level-headed under duress
  • Patient-focused care
  • Performing patient intakes
  • Responding to emergencies
  • Basic Life Support
  • Range of motion exercises
  • Compassionate
  • Reliable transportation
  • Outpatient Care
  • Catheter change and preparation
  • HIPAA Compliance
  • Quality Assurance Controls
  • Light Housekeeping
  • Preparing meals
  • Respiratory equipment training
  • Inpatient Care
  • Documentation expert
  • Patient Management
  • Bedside manner

Languages

English
Professional

Certification

  • Infection Control Certificate(IC)-Various providers offer courses that certify knowledge in preventing the spread of infections within healthcare facilities.
  • First Aid Certification - American Red Cross or American Heart Association.

Summary

Ambitious Certified Nursing Assistant possessing extensive experience with patient care in medical settings. Strong observational skills combined with excellent patient evaluation abilities. Proven history of cultivating strong patient rapport to provide quality care and patient education. Detail-oriented Certified Nursing Assistant with successful geriatric healthcare experience. personable and compassionate with superior communication and rapport-building skills. Strong commitment to comprehensive and individualized patient care and education. Liaises with medical professionals, patients and family to provide continuous top-quality care and education. Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds. State-certified Nursing Assistant bringing senior-level experience in healthcare settings. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities. Proficient in mobility and personal hygiene support. Dynamic individual with hands-on experience in [Area of expertise] and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of [Number] in the development of [Project name].
  • Documented and resolved [Issue] which led to [Results].

Timeline

Certified Nursing Assistant

Armada Senior Care
01.2024 - Current

Customer Service Representative

Liberty National Life Insurance Company
06.2013 - 11.2023

Associate of Applied Science - Medical Billing & Coding

Brown Mackie College - Atlanta

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Rena Muldrow