Rena Murray
Wayne,MI
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Northline Industrial
05.2022 - 01.2025
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Participated in training programs to enhance product knowledge and customer service skills.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Manager
Michigan Memorial Park
06.2021 - 01.2024
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
Front Desk Receptionist
Hampton Inn Suites
07.2020 - 03.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
Customer Service Representative
Fulfilled Care
09.2017 - 08.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Front Desk Receptionist
Holiday Inn Hotel Sandton
01.2011 - 05.2015
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
Customer Service Representative
AAA Insurance Company
06.2008 - 03.2012
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Associate Of General Studies - Business
Central Highschool
Romulus, MI06.2009
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Communication
- Listening skills
- Reliable
- Responsible
- Conflict resolution
- Complaint handling
- Scheduling
- Paperwork processing
- Lead generation
Timeline
Customer Service Representative
Northline Industrial
05.2022 - 01.2025
Customer Service Manager
Michigan Memorial Park
06.2021 - 01.2024
Front Desk Receptionist
Hampton Inn Suites
07.2020 - 03.2022
Customer Service Representative
Fulfilled Care
09.2017 - 08.2020
Front Desk Receptionist
Holiday Inn Hotel Sandton
01.2011 - 05.2015
Customer Service Representative
AAA Insurance Company
06.2008 - 03.2012
Associate Of General Studies - Business
Central Highschool
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