Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rena Neill

Independence,MO

Summary

Dynamic customer service professional with extensive experience, excelling in complaint handling. Proven track record of enhancing customer satisfaction and fostering loyalty through effective communication and problem-solving. Adept at multitasking and maintaining high performance metrics, driving service improvements and operational efficiency.

Professional with strong background in customer support, ready to excel in delivering exceptional service. Proven track record in resolving issues efficiently while maintaining high level of satisfaction. Skilled in communication, problem-solving, and team collaboration. Known for adaptability and focus on achieving results.

Overview

8
8
years of professional experience

Work History

Customer Care Agent

Alorica
01.2025 - 05.2025
  • Resolved customer inquiries efficiently, ensuring high satisfaction levels and fostering positive relationships.
  • Utilized CRM software to manage customer interactions and track service requests effectively.
  • Monitored performance metrics to identify areas for improvement in response times and service quality.
  • Provided accurate information regarding products, services, and promotions, contributing to informed customer decisions.
  • Implemented feedback mechanisms to gather insights from customers, driving enhancements in service offerings.

Sales Associate

Wild Side Smoke Shop
09.2021 - 12.2024
  • Assisted customers in product selection, enhancing overall shopping experience.
  • Maintained product displays and inventory organization to ensure optimal presentation.
  • Processed sales transactions accurately using point-of-sale systems.
  • Educated customers on product features and accessories to drive additional sales.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.

Customer Service Agent

Xentel
10.2017 - 09.2021
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Collaborated with team members to improve service response time and customer satisfaction.
  • Processed orders and transactions accurately using CRM software to maintain customer records.
  • Trained new staff on company policies, procedures, and customer service best practices.

Education

Cameron High School
Cameron, MO
05-2021

Skills

  • Call center experience
  • Payment processing
  • Typing speed
  • Complaint handling
  • Appointment scheduling
  • Virtual assistance
  • Customer relationship management
  • Customer service
  • Time management
  • Multitasking and organization
  • Adaptability and flexibility
  • Phone etiquette
  • Data entry

Timeline

Customer Care Agent

Alorica
01.2025 - 05.2025

Sales Associate

Wild Side Smoke Shop
09.2021 - 12.2024

Customer Service Agent

Xentel
10.2017 - 09.2021

Cameron High School

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