Afzal Rajab
Bronx,NY
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
9
years of professional experience
Work History
Security Guard
WCS
The Bronx, NY
01.2024 - Current
- Maintained order during special events.
- Answered questions from the public regarding facility rules and regulations.
- Completed incident reports regarding violations of policies or procedures.
- Provided customer service assistance to staff and visitors in a professional manner.
- Reviewed security logs to ensure proper documentation was maintained.
- Inspected buildings for fire hazards, unsafe conditions, or unauthorized persons.
- Responded to alarms, emergencies, and disturbances.
- Enforced safety regulations and monitored access control points.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Patrolled crowds during events to preserve order and promote security.
- Reviewed guest identification and employee credentials to authorize entry onto premises.
- Managed lost and found items according to company policies.
Security Guard
WCS
The Bronx, NY
07.2023 - Current
- Conducted daily security patrols of assigned areas.
- Investigated suspicious activity and reported findings to management.
- Provided customer service assistance to staff and visitors in a professional manner.
- Completed incident reports regarding violations of policies or procedures.
- Responded to alarms, emergencies, and disturbances.
- Inspected buildings for fire hazards, unsafe conditions, or unauthorized persons.
- Maintained order during special events.
Shuttle Driver
WCS, Bronx Zoo
The Bronx, NY
03.2021 - Current
- Maintained safe driving habits to protect property and general public on roadways.
- Kept shuttle and reception areas clean and organized.
- Answered questions and provided insight into local attractions and facility amenities.
- Greeted guests, helped customers enter and exit shuttle and loaded and unloaded luggage.
- Completed appropriate inspection paperwork and reported results to supervisors.
- Deescalated verbal altercations and fights between passengers.
- Utilized lifts and ramps to help handicapped passengers board shuttles.
- Communicated frequently with dispatchers regarding locations, routes and traffic conditions.
- Gave clear directions to passengers regarding destinations, pick-ups and drop-off locations.
- Adhered to schedules and safety protocols to enhance transportation service.
- Helped elderly and disabled passengers board and exit bus.
- Completed accident and incident reports accurately and legibly at end of scheduled shifts.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Organized materials, cleaned facilities and set up equipment to prepare for events.
- Set up and tore down equipment for large scale events.
- Operated machines and equipment to complete work assignments or to assist workers.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Transported and installed equipment for large events (ie: Dino Safari. Holiday Lights)
- Placed microphones in specific locations to maximize audio quality.
- Prepared sets with lighting and other equipment to meet production specifications.
- Operated attraction equipment precisely to concur with operational procedures.
- Trained new employees on ride operations, pointing out safety mechanisms and features.
- Checked seatbelts of riders to maximize safety and manage risk.
- Used diagnostics and troubleshooting tools to identify failures and equipment issues.
- Conducted test drives before and after repair services.
- Coordinated inventory, stocking and ordering.
- Painted walls and other large areas using brushes, rollers and spray guns.
- Used brushes, spray guns and paint rollers to paint exterior surfaces.
Security Guard
WCS
The Bronx, New York
07.2023 - 12.2023
- Answered questions from the public regarding facility rules and regulations.
- Provided customer service assistance to staff and visitors in a professional manner.
- Reviewed security logs to ensure proper documentation was maintained.
- Patrolled parking lots ensuring all vehicles were entering/exiting gates appropriately.
- Enforced safety regulations and monitored access control points.
- Communicated clearly using a portable radio.
Floor Hand
Bronx Cheers Liquor Warehouse
The Bronx, NY
06.2019 - 12.2019
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Trained new team members in cash register operation, stock procedures and customer services.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Increased purchase amounts by cross-selling with similar products.
- Received and displayed product shipments on store retail shelves upon delivery.
- Answered incoming telephone calls to provide store, products and services information.
- Developed trusting relationships with customers by making personal connections.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
Security Guard for NYC Public Libraries
Spartan Security Services
The Bronx, NY
01.2018 - 01.2019
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Guarded restricted areas to prevent unauthorized entry.
- Enforced security regulations and escorted non-compliant individuals to private areas for processing.
- Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
Driver
Dominos Pizza Inc.
The Bronx, NY
02.2016 - 01.2017
- Delivered goods and services to customers on time and in excellent condition.
- Utilized GPS to optimize routes and continuously meet estimated delivery times.
- Monitored traffic conditions and applied defensive strategies to avoid accidents.
- Achieved consistently high customer scores due to exceptional service.
- Secured merchandise, avoiding damage during transportation.
- Planned and executed efficient routes to optimize time and fuel costs.
- Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross-contamination of raw and prepared food products.
- Cleaned utensils, dishes and glasses for customer use.
- Re-stocked, organized and arranged service and food stations.
- Packaged and stored food products appropriately for proper handling and preservation.
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
- Prepared quality products while maintaining proper food safety practices and presentation within service goal times.
- Worked in fast-paced, ever-changing environment.
- Memorized menu items and food preparation methods to better explain selections to guests and increase sales.
- Prepared, assembled and set-up food items safely, efficiently and according to public health standards, standard recipes and customer specifications.
Education
High School Diploma -
Astor Collegiate Academy
Bronx, NY06.2012
Some College (No Degree) -
Borough of Manhattan Community College of The City University of New York
New York, NYSkills
- Area knowledge
- Passenger assistance
- Parking understanding
- Advanced MS Office Suite knowledge
- Shipping and receiving understanding
- Stockroom procedures
- Store maintenance
- Sales expertise
- Adaptive team player
- In-store support
- Route management
- Pallet jack and hand truck operation
- Tractor-trailer driving
- Time management skills
- Courteous and polite demeanor
- Safe driving techniques
- Passenger support
- Team management
- Customer service
Timeline
Security Guard
WCS
01.2024 - Current
Security Guard
WCS
07.2023 - Current
Security Guard
WCS
07.2023 - 12.2023
Shuttle Driver
WCS, Bronx Zoo
03.2021 - Current
Floor Hand
Bronx Cheers Liquor Warehouse
06.2019 - 12.2019
Security Guard for NYC Public Libraries
Spartan Security Services
01.2018 - 01.2019
Driver
Dominos Pizza Inc.
02.2016 - 01.2017
High School Diploma -
Astor Collegiate Academy
Some College (No Degree) -
Borough of Manhattan Community College of The City University of New York
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