Rena Quarles
Lexington,SC
Summary
Focused and methodical professional offering expertise in inspecting, testing and quality monitoring of materials. Demonstrated success in upholding standards, monitoring safety and promoting production excellence. Experienced in producing detailed reports and maintaining thorough records.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Medical Device Quality Inspector Team Lead Tech
Zeus Industrial Products Inc
Gaston, SC
11.2017 - 09.2025
- Reviewed product designs for manufacturability issues that might affect overall product quality or reliability.
- Reviewed engineering documents such as drawings, schematics, work instructions, and process validations related to the manufacture of medical devices.
- Monitored assembly processes and equipment performance to identify potential problems or areas for improvement in product quality.
- Inspected products at various stages during the manufacturing process to ensure quality standards are met.
- Assisted in root cause analysis investigations into identified nonconformances or defective products.
- Analyzed test data from medical device components, assemblies and systems to determine conformance with established requirements.
- Participated in internal audits of Quality Management System processes as a member of the audit team.
- Developed acceptance criteria based on industry standards or customer specifications for use in evaluating manufactured products.
- Conducted incoming inspection on all raw materials, parts and sub-assemblies for medical devices.
- Maintained traceability records between raw materials used in the production process and finished goods produced by the facility.
- Performed detailed inspections of medical device components to ensure compliance with required specifications and standards.
- Trained junior inspectors on proper inspection techniques and equipment use.
- Assisted in the development of quality control procedures and guidelines.
- Participated in cross-functional meetings to discuss quality improvement initiatives.
- Verified accuracy of documentation related to the production of medical devices.
- Investigated customer complaints regarding product defects and nonconformities.
- Provided guidance and training to personnel involved in manufacturing operations concerning proper techniques used when inspecting products.
- Prepared reports summarizing findings from inspections conducted on medical device components or assemblies.
- Documented results of quality control activities in accordance with established procedures.
- Interpreted technical drawings, diagrams and other engineering documents related to medical devices design and manufacture.
- Inspected, tested and measured materials for conformance to specifications and regulatory requirements.
- Learned new testing methods through continued education and research.
- Made adjustments to equipment or calibrated instruments to required tolerances.
- Conducted regular performance assessments to provide feedback and support development.
- Trained new employees on safety protocols and operational procedures.
- Facilitated communication between departments to resolve operational issues quickly.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored employee productivity to provide constructive feedback and coaching.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Trained new employees on company policies and procedures.
- Streamlined workflow processes, reducing project completion times.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Implemented quality control measures, significantly reducing error rates.
Optometric Technician
America’s Best Contacts and Eyeglasses
West Columbia , SC
01.2023 - 06.2025
- Maintained a clean work environment by sterilizing instruments after each use.
- Performed preliminary eye exams, including visual acuity tests and color vision tests.
- Answered phone calls from customers inquiring about services offered by the practice.
- Assisted optometrist with more complex procedures, such as glaucoma testing and retinal imaging.
- Conducted vision screenings using automated refraction technology.
- Educated patients about the importance of regular eye exams and preventive care measures.
- Greeted customers upon arrival in a professional manner while providing excellent customer service.
- Scheduled appointments for patients according to their needs and preferences.
- Performed administrative duties such as scheduling appointments and filing paperwork.
- Provided administrative support such as scheduling follow-up visits or sending reminder notices for upcoming appointments.
- Administered diagnostic tests such as ophthalmoscopy, tonometry, and pachymetry.
- Cleaned and performed minor maintenance on examination equipment and glasses.
- Supported optometrist with vision screenings and exams by prepping rooms with medical instruments.
- Examined eyes with instruments and pharmaceutical agents to determine visual acuity.
- Assisted with visual field testing, ocular photography, optical coherence tomography and pre-exam data collection.
- Provided visual field testing to evaluate peripheral vision and detect abnormalities.
- Coordinated referrals to ophthalmologists for patients requiring further medical treatment.
- Calibrated and maintained optometric equipment, ensuring accuracy and reliability of test results.
- Conducted comprehensive pre-test procedures, including visual acuity, color vision, pressure tests, and auto-refraction.
- Managed patient records using electronic health systems for accuracy and efficiency.
- Assisted in patient exams by preparing equipment and testing vision.
Medical Office Manager
Carolina Care Center
West Columbia , SC
08.2013 - 11.2017
- Provided support to physicians by organizing patient charts prior to scheduled.
- Maintained accurate patient data, including medical history, laboratory results, billing information and other relevant documents.
- Coordinated with insurance companies to verify coverage of services rendered.
- Scheduled appointments for patients in accordance with their individual needs and preferences.
- Handled telephone inquiries from patients regarding appointment scheduling or general questions about the practice's services.
- Conducted regular audits of medical records to ensure accuracy and completeness of documentation.
- Created and maintained office policies and procedures to ensure smooth operations and compliance with all state regulations.
- Implemented an electronic health record system that streamlined workflow across departments.
- Developed and implemented a new filing system for medical records, resulting in improved patient care.
- Oversaw day-to-day operations of the front desk area to ensure efficient flow of patients through check-in and checkout processes.
- Oversaw digital patient charting, data entry and administrative duties regarding insurance, billing and payment.
- Managed staff scheduling and set patient scheduling policy.
- Developed and implemented office policies and procedures while adhering to HIPAA and OSHA regulations.
Education
High School Diploma -
Brookland Cayce High School
Cayce, SC06-2000
Skills
- Mechanical Aptitude
- Sterilization methods
- Equipment Calibration
- Corrective Action Implementation
- Non-Destructive Testing
- Quality Control Procedures
- Documentation Review
- Defect Identification
- Materials Testing
- Dimensional Measurement
- Product Inspection
- Defect Removal
- Equipment Operation
- Safety Education
- Mathematical Calculation
- Performance monitoring
- Specifications Conformance
- Product Testing
- Color Comparison
- Sample Collection
- Documentation and Recordkeeping
- Multitasking
- Equipment Function Testing
- Self Motivation
- Continuous Improvement
- Time Management
- Problem-Solving
- Reliability
Timeline
Optometric Technician
America’s Best Contacts and Eyeglasses
01.2023 - 06.2025
Medical Device Quality Inspector Team Lead Tech
Zeus Industrial Products Inc
11.2017 - 09.2025
Medical Office Manager
Carolina Care Center
08.2013 - 11.2017
High School Diploma -
Brookland Cayce High School