Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Rena Richied

Dublin,Ohio

Summary

Sales Representative with a solid record of consistently achieving customer retention goals through relationship building and advanced product knowledge.

Overview

36
36
years of professional experience

Work History

Salesperson

Harper Engraving & Printing
Columbus, OH
09.2009 - 03.2024
  • Acquired new customers and identified unique needs to deliver relevant products.
  • Provided personalized service to build relationships with customers.
  • Assisted customers in selecting appropriate products or services for their needs.
  • Monitored inventory levels and placed orders as needed.
  • Performed regular follow-ups with clients to ensure satisfaction with purchase & service.
  • Developed pricing proposals tailored to individual client requirements.
  • Created successful strategies to develop and expand customer sales.
  • Identified opportunities for cross-selling additional products and services.
  • Generated new sales leads through cold calling and networking activities.
  • Developed and maintained relationships with existing clients to ensure customer satisfaction.
  • Performed regular follow-ups with prospects to close deals in a timely manner.
  • Developed and maintained relationships with customers to ensure repeat business.
  • Managed inventory levels by ordering sufficient stock for each account.
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.

Account Executive

Fine Arts Engraving
Burr Ridge, IL
11.1987 - 09.2009
  • Resolved customer complaints by offering creative solutions and incentives.
  • Managed multiple projects simultaneously while meeting tight deadlines.
  • Managed accounts by providing ongoing technical support after the sale was completed.
  • Developed and maintained relationships with key clients to ensure customer satisfaction.
  • Provided timely customer service support to resolve any issues quickly and efficiently.
  • Provided exceptional customer service by responding promptly to inquiries and resolving issues quickly.
  • Communicated customer feedback to product development teams regularly.
  • Coordinated with internal departments to ensure smooth order fulfillment.
  • Reviewed inventory levels regularly to avoid stock shortages or excesses.
  • Identified customer needs by asking questions and advising on best solutions.

Education

High School Diploma -

Joliet West High
Illinois
06-1989

Skills

  • Customer Engagement
  • Account Management
  • Sales strategy development
  • Up-selling
  • Cold-calling
  • Customer Relationship Building
  • Relationship selling
  • Customer care
  • Complaint Handling

References

References available upon request.

Timeline

Salesperson

Harper Engraving & Printing
09.2009 - 03.2024

Account Executive

Fine Arts Engraving
11.1987 - 09.2009

High School Diploma -

Joliet West High
Rena Richied