Sales Representative with a solid record of consistently achieving customer retention goals through relationship building and advanced product knowledge.
Overview
36
36
years of professional experience
Work History
Salesperson
Harper Engraving & Printing
Columbus, OH
09.2009 - 03.2024
Acquired new customers and identified unique needs to deliver relevant products.
Provided personalized service to build relationships with customers.
Assisted customers in selecting appropriate products or services for their needs.
Monitored inventory levels and placed orders as needed.
Performed regular follow-ups with clients to ensure satisfaction with purchase & service.
Developed pricing proposals tailored to individual client requirements.
Created successful strategies to develop and expand customer sales.
Identified opportunities for cross-selling additional products and services.
Generated new sales leads through cold calling and networking activities.
Developed and maintained relationships with existing clients to ensure customer satisfaction.
Performed regular follow-ups with prospects to close deals in a timely manner.
Developed and maintained relationships with customers to ensure repeat business.
Managed inventory levels by ordering sufficient stock for each account.
Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
Account Executive
Fine Arts Engraving
Burr Ridge, IL
11.1987 - 09.2009
Resolved customer complaints by offering creative solutions and incentives.
Managed multiple projects simultaneously while meeting tight deadlines.
Managed accounts by providing ongoing technical support after the sale was completed.
Developed and maintained relationships with key clients to ensure customer satisfaction.
Provided timely customer service support to resolve any issues quickly and efficiently.
Provided exceptional customer service by responding promptly to inquiries and resolving issues quickly.
Communicated customer feedback to product development teams regularly.
Coordinated with internal departments to ensure smooth order fulfillment.
Reviewed inventory levels regularly to avoid stock shortages or excesses.
Identified customer needs by asking questions and advising on best solutions.