Rena Riggins
Girard
Summary
Seasoned Payroll Specialist bringing five years' experience in accounting and operations management. Proven history of achievement and innovation coupled with outstanding work ethic, commitment and loyalty. Strong track record of effective leadership, collaborative teamwork and articulate communication. Highly adept with key strengths in payroll administration functions, including discrepancy research, regulatory guidelines adherence, complex processing procedures and program management.
Overview
13
13
years of professional experience
Work History
HR/Payroll Coordinator
Edison Manor
08.2025 - Current
- Collaborated with HR team to gather and verify employee timecards, deductions, and other payroll-related information
- Maintained confidentiality of sensitive employee data in compliance with company policies and legal requirements
- Performed regular audits of employee pay records to ensure accuracy and compliance with labor laws
- Collaborated with external vendors such as insurance providers or retirement plan administrators to ensure accurate benefit deductions from employees' paychecks
- Assisted HR team in conducting salary surveys to determine competitive compensation rates within industry standards
- Participated in cross-functional meetings with finance department to review budget allocations for salaries/wages
- Maintained knowledge of various types of leave (e.g. FMLA) eligibility criteria/processes; accurately tracked leave taken by employees while adhering to applicable laws/regulations
- Collaborated with HR team to ensure proper classification of employees (e.g. exempt/non-exempt) for accurate calculation of overtime pay
- Maintained knowledge of federal/state tax regulations; accurately calculated withholding amounts based on current tax rates/allowances
- Coordinated with finance department to reconcile payroll-related accounts and resolve any discrepancies
HR/Accounting Manager
DoubleTree by Hilton
01.2024 - 08.2025
- Maintained accurate employee records, including time sheets, vacation requests, and personnel files
- Managed the onboarding process for new hires, ensuring all necessary paperwork was completed and submitted in a timely manner
- Collaborated with HR team to update and maintain employee benefits information
- Ensured compliance with federal/state labor laws related to employment practices and record-keeping requirements
- Coordinated exit interviews with departing employees to gather feedback on their experience at the company
- Assisted in the preparation of financial reports and statements for management review
Nursing Staff Coordinator/Payroll
CommuniCare Health Services
07.2023 - 01.2024
- Managed and monitored onboarding process for nursing staff, encompassing new employee orientation and scheduling.
- Analyzed patient census data to determine appropriate staffing needs and adjusted schedules accordingly.
- Determined minimum staffing requirements for each nursing job class by examining unit-staffing patterns.
- Created and maintained employee records, ensuring accuracy and compliance with applicable laws.
- Maintained schedules in OnShift with master copies, adjustments, and notes.
- Assisted in developing strategies for improving quality of care within the department.
- Trained new nurses on facility policies, procedures, equipment useage.
- Provided on-site support to nurses during shift changes, assisting with admissions paperwork and other tasks as needed.
Market Manager
Home Care by Callos
04.2021 - 02.2023
- Developed and implemented marketing plans to increase brand awareness, market share, and customer loyalty.
- Built strong relationships with top customers and prospects and generated robust sales pipeline.
- Facilitated new client onboarding and worked closely with technology implementation and contract sourcing teams.
- Coordinated with internal teams to develop content that resonates with target audiences.
- Built customer confidence by actively listening to concerns and giving appropriate feedback.
- Conducted market research and reported on competitors.
- Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
- Assisted with customer requests and answered questions to improve satisfaction.
Staffing Coordinator
Homecare By Callos
09.2018 - 04.2021
- Oversee daily recruitment processes by communicating with candidates and reviewing applications
- Creating and maintaining staffing schedules
- Conduct new hire onboarding
- Screen candidates and support recruitment and training processes
- Process intake for new clients
- Conduct Insurance authorization process
- Assist with payroll and billing.
HR/Payroll Coordinator
Legacy Health Services
03.2014 - 04.2016
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Assisted with year-end reporting processes such as W-2 forms and 1099s.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Delegated work to staff, setting priorities and goals.
- Provided support to employees regarding issues related to their paychecks or other payroll matters.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Managed files and payroll for over 100 employees.
- Maintained accurate records of payroll transactions and employee information in the HRIS system.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Recognized by management for providing exceptional customer service.
- Onboarded new employees in time reporting and payroll systems.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
Sales Management/Healthcare Recruiter
Maxim Healthcare Services
09.2012 - 03.2014
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed comprehensive sales management training program, gaining in-depth knowledge of sales strategies, techniques, and best practices
- Demonstrated proficiency in developing and implementing effective sales strategies to drive revenue growth and achieve targets
- Utilized CRM software to track and analyze sales data, identifying areas for improvement and implementing corrective actions
- Developed strong relationships with key clients by delivering exceptional customer service and addressing their needs effectively
- Conducted market research to identify potential customers and develop tailored approaches for prospecting new business opportunities
- Analyzed competitor activities and market trends to adjust pricing strategies accordingly for improved competitiveness
Education
Some college - Accounting and business management
Harding Business College
Youngstown, OH09.1986
Timeline
HR/Payroll Coordinator
Edison Manor
08.2025 - Current
HR/Accounting Manager
DoubleTree by Hilton
01.2024 - 08.2025
Nursing Staff Coordinator/Payroll
CommuniCare Health Services
07.2023 - 01.2024
Market Manager
Home Care by Callos
04.2021 - 02.2023
Staffing Coordinator
Homecare By Callos
09.2018 - 04.2021
HR/Payroll Coordinator
Legacy Health Services
03.2014 - 04.2016
Sales Management/Healthcare Recruiter
Maxim Healthcare Services
09.2012 - 03.2014
Some college - Accounting and business management
Harding Business College