Summary
Overview
Work History
Education
Skills
Certification
Software
Timeline
Generic

RENA SASSER

Hopewell,VA

Summary

Dynamic leader with extensive experience in operations management and customer relationship management at Emanuel Tire of Va. Excelled in project management, enhancing team performance by 40%, and spearheading recycling initiatives. Skilled in regulatory compliance and emergency response, adept at driving efficiency and fostering key accounts. Proven track record in hiring, training, and leading high-performing teams.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Manager

Emanuel Tire of Va
Waverly, USA
10.2004 - Current
  • Customer and Personal Service
  • Coordination
  • Administration and Management
  • Dispatch
  • Calm Under Pressure
  • Human Resources Management
  • Professional and Courteous
  • Customer Relationship Management
  • Decision Making
  • Workforce Management
  • Problem Resolution
  • Team Leadership
  • Work Planning and Prioritization
  • Verbal and Written Communication
  • Identify or investigate new opportunities for materials to be collected and recycled
  • Inspect physical condition of recycling or hazardous waste facility for compliance with safety, quality, and service standards
  • Monitor the facility to ensure that it remains safe, secure, and well-maintained
  • Hire and terminate clerical and administrative personnel, Labor's, Driver's
  • Set goals and deadlines for the department
  • Deposit recoverable materials into chutes or place materials on conveyor belts
  • Prepare bills of lading, statements of shipping records, or customer receipts related to recycling or hazardous material services
  • Assign truck drivers or recycling technicians to routes
  • Oversee campaigns to promote recycling or waste reduction programs in communities or private companies
  • Review customer requests for service to determine service needs and deploy appropriate resources to provide service
  • Coordinate recycling collection schedules to optimize service and efficiency
  • Coordinate shipments of recycling materials with shipping brokers or processing companies
  • Enforced customer service standards and resolved customer problems to uphold quality service
  • Determined marketing strategies by reviewing operating and financial statements and departmental sales records
  • Exercised good judgment and decision-making in escalating concerns and resolving issues
  • Entered time and attendance logs in preparation for payroll
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training
  • Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls
  • Recruited and hired qualified candidates to fill open positions
  • Assigned tasks to associates to fit skill levels and maximize team performance

Education

High School Diploma -

Hopewell High School
Hopewell, VA
06.1987

Skills

  • Project Management
  • Hiring and training
  • Administration and reporting
  • Performance Tracking and Evaluation
  • Recruitment and hiring
  • Managing operations and efficiency
  • Documentation and reporting
  • Budget Management
  • Key Accounts and Territory Management
  • Computer Skills
  • Team leadership
  • Regulatory compliance
  • Decision-making
  • Operations management
  • Emergency response
  • Customer relationship management (CRM)
  • Business administration

Certification

  • Licensed Waste Management Facility Operator License, 2026
  • Notary Public, 2026

Software

Microsoft

QuickBooks

Timeline

Manager

Emanuel Tire of Va
10.2004 - Current

High School Diploma -

Hopewell High School

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RENA SASSER