Rena Vincent

• Create and process WO's for road calls.
• Process invoices and submit for payment
• Answer phone and address complaints from drivers, working towards quick resolutions to meet their needs
• Assisted in training office managers with new Fleetnet program.
• Assisted in training new parts clerk
• Manage files
• Monitoring and attaching PM sheets in absence of area manager
• Helped train parts clerk to process PO's and use correct accounts
• Traveled to train shop clerk in Brookhaven Ms
• Traveled to perform shop clerk duties in the absence of shop clerk in LaGrange
• Follow company policies consistently while carrying out daily responsibilities as a Shop Clerk.
• Use functions of Cetaris/Web Fleet, Fleetview, Platform Science, YMS, and SAP systems
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Insure that drivers depart on time

Add driver events to calender. Answer store calls.

Access WTMS and Quintiq to track drivers, access dispatcher,add comments for dispatcher, access store info., assign carrier to load, build claims, put a driver on hold, update trailer number, view drivers ETA, add or delete stops, create a pallet pickup, research load or carrier history, etc.

• Managed inventory control, cash control, and store opening and closing procedures.
• Maintained a clean, safe environment for customers and employees.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Scheduled employees for shift coverage