Rena Waters-Muldrow
Calera,AL
Summary
Compassionate Certified Nursing Assistant with extensive experience at Aspire Health Hoover, skilled in vital signs monitoring and patient assessments. Proven ability to enhance patient comfort and safety, reducing fall incidents through effective safety measures. A reliable team player dedicated to delivering high-quality care and supporting patients' personal needs.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Aspire Health Hoover
2022 - Current
- Assisted patients with daily living activities to ensure comfort and dignity.
- Monitored vital signs and reported changes to nursing staff for timely intervention.
- Maintained accurate patient records and documentation in compliance with healthcare standards.
- Collaborated with interdisciplinary teams to coordinate patient care plans effectively.
- Trained new staff on best practices for patient care and organizational policies.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
Certified Nursing Assistant
Expectcare Hospice
2016 - 2024
- Assisted patients with daily living activities to ensure comfort and dignity.
- Monitored vital signs and reported changes to nursing staff for timely intervention.
- Maintained accurate patient records and documentation in compliance with healthcare standards.
- Collaborated with interdisciplinary teams to coordinate patient care plans effectively.
- Implemented infection control protocols to enhance patient safety within the facility.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Built rapport with patients and families, providing emotional support during difficult times.
Customer Service Representative
Liberty National Life Insurance Company
2006 - 2010
- Managed customer inquiries and resolved issues efficiently using CRM software.
- Provided support in policy explanations, ensuring customer understanding of coverage options.
- Assisted in processing claims, maintaining accuracy and adherence to company protocols.
- Collaborated with team members to improve service delivery processes and customer satisfaction ratings.
- Conducted follow-up calls to ensure resolution of customer concerns and foster long-term relationships.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
Associate of Science - Medical Office Administration
Brown Mackie College
Birmingham09.2017
Skills
- Patient care
- HIPAA compliance
- Reliable team player
- Direct patient care
- Collecting vital signs
- Bathing assistance
- Compassionate
- Alzheimer's and dementia care
- Bedside manner
- Basic life support
- Vital signs monitoring
- Safety precautions
- Medical terminology
- Documenting behaviors
- Feeding assistance
- End-of-life care
- Patient lifting
- Urinary catheter care
- Healthcare ethics
- Geriatric care
- Transporting patients
- Colostomy care
- Supporting personal needs
- Maintaining privacy
- Feeding assistance expert
- Blood glucose testing
- Valid state driver's license
- Condition monitoring
- Indirect patient care
- Reliable transportation
- Patient assessments
Certification
Certified Nursing Assistant
Timeline
Certified Nursing Assistant
Aspire Health Hoover
2022 - Current
Certified Nursing Assistant
Expectcare Hospice
2016 - 2024
Customer Service Representative
Liberty National Life Insurance Company
2006 - 2010
Associate of Science - Medical Office Administration
Brown Mackie College