Summary
Overview
Work History
Education
Skills
crafting, reading.
Timeline
Generic

Rena Yazzie

Farmington,NM

Summary

Motivated Cashier Team Lead with 15+ years of experience training and encouraging new hires in busy retail locations. Proficient in break scheduling and task delegation. Comfortable handling customer-oriented or employee-instigated issues using soothing nature that prevents escalation. Talented Head Cashier with more than 15+ years of progressive retail experience. History of exceeding sales and service quotas by leveraging exceptional communication, relationship-building and problem-solving abilities to make quick, accurate decisions upholding store standards and meeting customer needs.

Overview

17
17
years of professional experience

Work History

Cashier Team Lead

Speedway Gas Station
Farmington, NM
09.2017 - 06.2020
  • Trained team members on cash register operation and cash handling.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Communicated with customers and team members to solve problems.
  • Operated POS cash register and equipment to collect payments.
  • Led opening and closing procedures and conducted cashier drops, cash control, and vault monitoring.
  • Monitored areas for security issues and safety hazards.

Cashier

Harbor Freight
Farmington, NM
03.2015 - 09.2017
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Collected and authorized payments of guests.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Reviewed weekly sales ads and monitored price changes.

Supervisor

Ace Hardware
Farmington, NM
09.2008 - 10.2014
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained compliance with company policies, objectives and communication goals.
  • Worked with management team to implement proper division of responsibilities.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Developed training, task and process guidelines and communicated clear and concise directions to employees.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Interviewed, hired and trained new employees for production positions.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Utilized standard operating procedures, effective crew resource management, communication and procedures specified in company operation manual.
  • Provided supportive link between external customers and internal operations.
  • Introduced team contests and goals to enhance productivity and improve employee morale.

Cashier/Customer Service Associate

Safeway
Farmington, NM
03.2003 - 05.2008
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Collected and authorized payments of guests.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Completed inventory counts and ordered merchandise.
  • Used POS system to enter orders, process payments and issue receipts.
  • Conducted inventory counts by adding each item in stock and documenting in [System].

Education

No Degree - Business

San Juan College
Farmington, NM

GED -

Farmington High School
Farmington, NM
05.1981

Skills

  • Team Leadership
  • Transaction Approvals
  • Advising and Coaching
  • Customer Relations
  • Work Task Prioritization
  • End Cap Placement
  • Inventory Stocking
  • Inventory Records
  • Adaptability and Dependability
  • Customer Service
  • Cash Handling
  • New Hire Training
  • POS Systems
  • Store Opening and Closing
  • Transaction Balance Sheets
  • Professional Relationships

crafting, reading.

crafting of arrangement of flowers to display in home or arrangements for funerals/weddings.

Reading American History, Biography.










Timeline

Cashier Team Lead

Speedway Gas Station
09.2017 - 06.2020

Cashier

Harbor Freight
03.2015 - 09.2017

Supervisor

Ace Hardware
09.2008 - 10.2014

Cashier/Customer Service Associate

Safeway
03.2003 - 05.2008

No Degree - Business

San Juan College

GED -

Farmington High School

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Rena Yazzie