Summary
Overview
Work History
Education
Skills
Timeline
Generic

Renada Porterie

Houston,TX

Summary

Meticulous and systematic Administrative Assistant skilled in organizing, planning and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports and records, handling correspondence and managing deliveries. Skilled in oral and written communication, team leadership and relationship-building.

Overview

9
9
years of professional experience

Work History

Virtual Patient Service Representative

Village Medical Centers
Houston, Texas
09.2022 - Current
  • Verified insurance information, collected payments, and scheduled appointments.
  • Answered incoming calls in a professional manner.
  • Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
  • Inputted patient demographic data into electronic health record system.
  • Assisted with scheduling follow-up appointments according to provider availability.
  • Adhered to HIPAA regulations when handling confidential patient information.

Patient Access Representative

Parallon
Houston, Texas
07.2020 - 09.2022
  • Greeted patients and visitors in a courteous and professional manner.
  • Verified insurance coverage for services provided by the facility.
  • Collected co-pays and other payments from patients at time of service.
  • Assisted with scheduling outpatient appointments.
  • Processed patient admissions, registrations, transfers, and discharges according to established procedures.
  • Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.

International Admissions Clerk

Texas Southern University
Houston , Texas
01.2018 - 05.2021
  • Assisted customers with inquiries and complaints in a professional manner.
  • Answered phones in a courteous manner while providing excellent customer service.
  • Maintained inventory levels of office supplies and equipment as needed.
  • Processed payments, refunds, and exchanges accurately and efficiently.
  • Verified accuracy of all paperwork prior to submission for processing.
  • Provided administrative support such as scheduling appointments or meetings.

Administrative Assistant

Sodexo Remote Sites
Houston, TX
03.2015 - 07.2020
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Scheduled appointments between clients and customers and internal staff members.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.

Education

Bachelor of Science - Healthcare Administration

Texas Southern University
Houston, TX
05-2021

High School Diploma -

Jack Yates High School
Houston, TX
06-2000

Skills

  • Scheduling appointments
  • Customer Service
  • HIPAA Compliance
  • Insurance Verification
  • Medical insurance
  • Medical terminology knowledge
  • Medical Billing

Timeline

Virtual Patient Service Representative

Village Medical Centers
09.2022 - Current

Patient Access Representative

Parallon
07.2020 - 09.2022

International Admissions Clerk

Texas Southern University
01.2018 - 05.2021

Administrative Assistant

Sodexo Remote Sites
03.2015 - 07.2020

Bachelor of Science - Healthcare Administration

Texas Southern University

High School Diploma -

Jack Yates High School

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Renada Porterie