Renada Young
Customer Service Rep
Columbus,OH
Summary
Benefits professional prepared to handle complex benefit issues and provide exceptional client support. Proven capability to navigate benefit programs and resolve member inquiries efficiently. Known for strong collaboration and adaptability with attention to detail.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Benefits Advocate
Unitedhealthcare Group
08.2021 - 05.2025
- Resolved customer complaints promptly by providing effective solutions and alternatives. Ensured that the members with CalPERS (California Public Employees Retirement System) and UAW (United Auto Workers) understood their Medicare plans. For the last nine months, I worked with the Enhanced Groups, which consisted of 17.
Mortgage Banking Specialist
JPMorgan Chase
01.2014 - 11.2019
- Daily, I paid off Mortgage and Home Equity Loans; for customers paying by check, mostly, and occasionally by cash. I processed wire transfers for loan payoffs and balanced both my work queue and the wire payment queue. I completed a project where I updated over 4000 incorrect customer addresses.
Escalated and Senior Research Specialist
JPMorgan Chase
07.2009 - 01.2014
- Resolved escalating payment issues in collaboration with internal and external customers. I worked with a special team we received letters regarding serious complaints about services received; we conducted research and created reports, and presented findings to the management team.
Education
High School Diploma -
Beechcroft
Columbus, OHSkills
- Payment processing
- Benefits administration
- Research
- Verbal and written communication
- Documentation and reporting
- Open enrollment
- Leadership skills
- Problem-solving
- Collaborative teamwork
Certification
Certificate of Completion in Accounting and Office Administration
Timeline
Benefits Advocate
Unitedhealthcare Group
08.2021 - 05.2025
Mortgage Banking Specialist
JPMorgan Chase
01.2014 - 11.2019
Escalated and Senior Research Specialist
JPMorgan Chase
07.2009 - 01.2014
High School Diploma -
Beechcroft
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