Renae Banks
Bradenton,FL
Summary
Skilled, hardworking, and reliable customer service representative with 9 years of experience. Being organized and on top of every task , is a top priority. Always dedicated to succeeding, and pushing myself to do better. Very energetic and positive, and strive to make sure peoples’ needs are met. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Baker/ Packager
Sam’s Club
07.2023 - Current
- Prepares bakery department merchandise based on daily production needs by operating baking equipment
- Following recipes/make-up instructions
- Wrapping, labeling, and storing merchandise according to company policies and procedures
- Ensuring compliance with food safety standards, sanitation guidelines, cold chain compliance, and inventory management
- Operating, maintaining, and sanitizing equipment
- Demonstrating understanding of product and layout execution
- Leverages digital tools to drive sales, improve shopping experience, and elevate associate engagement
- Utilizing hand held technology to make immediate business decisions related to production, and product quality with the member in mind
- Adapting to new tools and encouraging others to use them
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Gained strong leadership skills by managing projects from start to finish.
- Proved successful working within tight deadlines and a fast-paced environment.
Personal Shopper
Doordash,
05.2021 - 07.2023
- Completed on-time deliveries by choosing best and most efficient routes.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Verified accuracy of all deliveries against order forms.
Guest Advocate
Target
03.2020 - 05.2021
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Delivered prompt service to prioritize customer needs.
- Gained strong leadership skills by managing projects from start to finish.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Proved successful working within tight deadlines and a fast-paced environment.
Cashier
Caseys General Store
08.2019 - 12.2019
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
- Checked personal identifications during alcohol and tobacco sales.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
Table Games Dealer
Lakeside Hotel & Casino
09.2018 - 02.2019
- Managed chips and money transactions with attention to detail to prevent fraud.
- Learned and followed company procedures to maintain consistency and standards.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Answered players questions and resolved disputes to provide excellent customer service.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Assisted players with placing bets, educating on game rules to increase understanding.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
- Monitored players behavior, taking appropriate action against rule violations.
- Prepared players to join games by explaining rules and exchanging money for chips.
- Dealt cards and compared hands to determine winners of games such as blackjack.
- Maintained rules for games and identified instances of cheating, notifying security team.
Cashier/ Cook
Bill’s First Stop
09.2016 - 08.2018
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Assistant Teacher
Little Miracles Child Development Center
07.2016 - 09.2016
- Prepared daily logs or parents to take home
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported student physical, mental, and social development using classroom games and activities.
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Supervised recess, lunch and daily student intake and dismissal.
- Provided one-on-one and group-based learning support focused on student progress.
- Completed daily reports, meal count sheets, and attendance logs.
- Worked with teacher to identify and target opportunities for instructional improvements.
- Worked with teacher and administrators to enforce school policies and procedures.
- Kept records of student progress for teachers and parents and made notes on behavior, grades, comprehension, and personal growth.
- Oversaw classroom operations during teacher and parent meetings.
- Delivered lessons and practice assignments.
Research & Remediation Representative
Wells Fargo
09.2015 - 05.2016
- Checked figures, postings and documents for correct entry, mathematical accuracy and proper codes.
- Operated computers programmed with accounting software to record, store and analyze information.
- Examined financial statements and records to collect important details and verify calculations.
- Monitored transactions and customer behavior to identify signs of fraud.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Strengthened communication skills through regular interactions with others.
Education
Associate of Applied Science - Criminal Justice
Des Moines Area Community College
Ankeny, IAHighschool Diploma -
Interstate 35 CSD
Truro, IA05.2015
Skills
- Active Listening
- Attention to Detail
- Communication - written and verbal
- Organized
- Problem-Solving
- Punctual
- Strong/Fast Mathematical Skills
- Time Management
Timeline
Baker/ Packager
Sam’s Club
07.2023 - Current
Personal Shopper
Doordash,
05.2021 - 07.2023
Guest Advocate
Target
03.2020 - 05.2021
Cashier
Caseys General Store
08.2019 - 12.2019
Table Games Dealer
Lakeside Hotel & Casino
09.2018 - 02.2019
Cashier/ Cook
Bill’s First Stop
09.2016 - 08.2018
Assistant Teacher
Little Miracles Child Development Center
07.2016 - 09.2016
Research & Remediation Representative
Wells Fargo
09.2015 - 05.2016
Associate of Applied Science - Criminal Justice
Des Moines Area Community College
Highschool Diploma -
Interstate 35 CSD