Positive and diligent professional who will effectively promote resident satisfaction by addressing concerns and implementing updates to enhance properties. Talented business manager with demonstrated operational and leadership skills. Offering a well rounded financial and management experience paired with goal-oriented and performance-minded approach.
Hi, I’m
Renae Brown-Decker
Leasing specialist
Portland,OR
Summary
Overview
12
years of professional experience
Work History
InterSolutions, LLC
Leasing Consultant
2023.11 - Current (2 education.years_Label & 8 education.months_Label)
Job overview
- Provide exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Deliver informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assist prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
Self Employed
Mobile Notary
2017.08 - Current (8 education.years_Label & 11 education.months_Label)
Job overview
- Ensure compliance with state regulations through meticulous attention to detail in reviewing and verifying signer identification.
- Increased client satisfaction by providing efficient and accurate notary services for various documents.
- Manage appointment scheduling, resulting in timely service for clients and optimal use of work hours.
- Work flexible hours across night, weekend and holiday shifts.
Liberty SBF
SBA/BDO Banker
2021.04 - 2021.06 (2 education.months_Label)
Job overview
- Strengthened customer relationships through attentive service and prompt resolution of inquiries.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Managed risk exposure by conducting thorough credit assessments for loan applicants.
- Leveraged advanced analytical tools to assess portfolio performance, making informed recommendations for adjustments as needed.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
SmartBiz Loans
Loan Processor/Loan Closer
2021.01 - 2021.03 (2 education.months_Label)
Job overview
- Delivered detailed information to customers for basic financial terms with optimum professionalism
- Addressed and resolved customers’ inquiries by leveraging in-depth knowledge regarding basic requirements of Paycheck Protection Program
- Facilitated various small businesses in completion of PPP forgiveness applications
- Examined application documents to maintain compliance with standards
- Enhanced various projects and processes through implementation of new strategies created by researching on latest market trends and application evolutions
- Collaborated with cross-functional teams to drive major improvements in products as per customers’ feedback
- Surpassed achievement of set goals by processing and closing cases in a short period.
- Improved loan processing efficiency by streamlining documentation and communication procedures.
Simple
Risk Specialist
2019.02 - 2020.10 (1 education.year_Label & 8 education.months_Label)
Job overview
- Performed analysis and audits to evaluate risk for overall claims
- Executed cases in Visa to attain effective resolution
- Liaised with several team members and multiple departments to attain policies and procedures compliance with regulatory standards
- Eliminated numerous back log disputes by introducing service dispute queue management procedures
- Aligned with parent bank (BBVA) to investigate and solve ACH disputes.
- Improved risk management processes by conducting thorough reviews and identifying potential areas of concern.
- Streamlined risk assessment procedures, enhancing efficiency and accuracy in evaluating potential risks.
- Developed comprehensive risk analysis reports to support executive decision-making processes.
- Reduced overall risk exposure for the organization through strategic implementation of risk mitigation measures.
Aspen CapitalBeaverton, OR
Mortgage Servicing Specialist
2018.12 - 2019.02 (2 education.months_Label)
Job overview
- Efficiently conducted Ad-Hoc analysis to evaluate and address business-related queries
- Gather, review, and interpret data from various sources
- Reviewed servicing system and/or loan documents to ensure maximum accuracy with applications
- Attained an optimal understanding of processes and procedures to establish a better collaboration by aiding in cross-functional training of several departments
Norris Beggs & Simpson
Corporate Mortgage Servicer
2018.08 - 2018.11 (3 education.months_Label)
Job overview
- Improved customer satisfaction by addressing and resolving complex mortgage servicing issues in a timely manner.
- Increased loan portfolio performance by diligently monitoring payment status and promptly initiating loss mitigation efforts.
- Enhanced team productivity by providing training and guidance to new mortgage servicer employees.
- Streamlined internal processes for better efficiency, implementing improvements in document tracking and storage systems.
US Event ManagementPortland, OR
Booking Agent
2018.05 - 2018.10 (5 education.months_Label)
Job overview
- Increased client bookings by establishing strong relationships with talent agencies and venues.
- Streamlined booking processes for increased efficiency and reduced turnaround time.
- Negotiated competitive rates for clients, securing cost-effective contracts and maximizing profits.
- Expanded the agency''s roster by consistently scouting new talent and identifying potential partnership opportunities.
First Tech CUBeaverton, OR
Loan Processor II
2017.11 - 2018.08 (9 education.months_Label)
Job overview
- Assessed financial statements, production reports, tax returns, and credit documentation to ensure accuracy and compliance as per investor’s specifications
- Examined completion and accuracy of loan agreements through detailed review.
- Maintained compliance with federal, state, and company regulations through regular review of updated guidelines.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Improved loan processing efficiency by streamlining documentation and communication procedures.
SeterusBeaverton, OR
Mortgage Servicing Manager
2014.04 - 2017.11 (3 education.years_Label & 7 education.months_Label)
Job overview
- Led a team of 20 individuals to enhance functional efficiencies
- Provided dynamic leadership across organization with a track record of excellence
- Conducted training and coaching session to accelerate ongoing development.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Reduced employee turnover through thoughtful onboarding procedures and ongoing professional development opportunities.
- Developed training materials to facilitate consistent onboarding experiences for new hires across departments.
- Supported managers in addressing employee relations issues, providing guidance on conflict resolution techniques.
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Reduced repeat complaints with thorough investigation of underlying issues and implementation of corrective actions.
- Managed high-stress situations calmly and professionally, reassuring customers that their concerns were being addressed promptly and effectively.
- Maintained up-to-date knowledge of industry regulations and best practices in dispute resolution, applying this expertise to achieve positive outcomes for both customers and the company alike.
Diversified Consultants, Inc.
Assistant Manager - Collections
2012.04 - 2014.04 (2 education.years_Label)
Job overview
- Improved collection rates by implementing efficient follow-up procedures and maintaining strong relationships with clients.
- Streamlined collections processes for enhanced efficiency, resulting in faster debt recovery and reduced delinquency rates.
- Developed comprehensive training programs for new hires, ensuring consistent performance standards across the team.
- Maintained accurate records of all collection activities, facilitating transparent communication between departments and timely resolution of disputes.
- Established a positive work environment that encouraged team collaboration, fostering increased productivity and employee retention rates.
Education
Heald College
AA from Business Management
University Overview
2 | 2
Skills
- Loan Processing Management
- Team Leadership & Training
- Fraud Investigation
- Risk Analysis & Mitigation
- Process Enhancements
- Standards Compliance
- Customer Service Management
- Strategic Planning & Execution
- Complex Issues Resolution
- Creative Problem-Solving
- Organized Mindset
- Adaptability and flexibility
- Financial analysis
Timeline
Leasing Consultant
InterSolutions, LLC
2023.11 - Current (2 education.years_Label & 8 education.months_Label)
SBA/BDO Banker
Liberty SBF
2021.04 - 2021.06 (2 education.months_Label)
Loan Processor/Loan Closer
SmartBiz Loans
2021.01 - 2021.03 (2 education.months_Label)
Risk Specialist
Simple
2019.02 - 2020.10 (1 education.year_Label & 8 education.months_Label)
Mortgage Servicing Specialist
Aspen Capital
2018.12 - 2019.02 (2 education.months_Label)
Corporate Mortgage Servicer
Norris Beggs & Simpson
2018.08 - 2018.11 (3 education.months_Label)
Booking Agent
US Event Management
2018.05 - 2018.10 (5 education.months_Label)
Loan Processor II
First Tech CU
2017.11 - 2018.08 (9 education.months_Label)
Mobile Notary
Self Employed
2017.08 - Current (8 education.years_Label & 11 education.months_Label)
Mortgage Servicing Manager
Seterus
2014.04 - 2017.11 (3 education.years_Label & 7 education.months_Label)
Assistant Manager - Collections
Diversified Consultants, Inc.
2012.04 - 2014.04 (2 education.years_Label)
Heald College
AA from Business Management