Positive and diligent professional who will effectively promote resident satisfaction by addressing concerns and implementing updates to enhance properties. Talented business manager with demonstrated operational and leadership skills. Offering a well rounded financial and management experience paired with goal-oriented and performance-minded approach.
Hi, I’m
Renae Brown-Decker
Leasing specialist
Portland,OR
Summary
Overview
12
years of professional experience
Work History
InterSolutions, LLC
Leasing Consultant
11.2023 - Current
Job overview
- Provide exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Deliver informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assist prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
Self Employed
Mobile Notary
08.2017 - Current
Job overview
- Ensure compliance with state regulations through meticulous attention to detail in reviewing and verifying signer identification.
- Increased client satisfaction by providing efficient and accurate notary services for various documents.
- Manage appointment scheduling, resulting in timely service for clients and optimal use of work hours.
- Work flexible hours across night, weekend and holiday shifts.
Liberty SBF
SBA/BDO Banker
04.2021 - 06.2021
Job overview
- Strengthened customer relationships through attentive service and prompt resolution of inquiries.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Managed risk exposure by conducting thorough credit assessments for loan applicants.
- Leveraged advanced analytical tools to assess portfolio performance, making informed recommendations for adjustments as needed.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
SmartBiz Loans
Loan Processor/Loan Closer
01.2021 - 03.2021
Job overview
- Delivered detailed information to customers for basic financial terms with optimum professionalism
- Addressed and resolved customers’ inquiries by leveraging in-depth knowledge regarding basic requirements of Paycheck Protection Program
- Facilitated various small businesses in completion of PPP forgiveness applications
- Examined application documents to maintain compliance with standards
- Enhanced various projects and processes through implementation of new strategies created by researching on latest market trends and application evolutions
- Collaborated with cross-functional teams to drive major improvements in products as per customers’ feedback
- Surpassed achievement of set goals by processing and closing cases in a short period.
- Improved loan processing efficiency by streamlining documentation and communication procedures.
Simple
Risk Specialist
02.2019 - 10.2020
Job overview
- Performed analysis and audits to evaluate risk for overall claims
- Executed cases in Visa to attain effective resolution
- Liaised with several team members and multiple departments to attain policies and procedures compliance with regulatory standards
- Eliminated numerous back log disputes by introducing service dispute queue management procedures
- Aligned with parent bank (BBVA) to investigate and solve ACH disputes.
- Improved risk management processes by conducting thorough reviews and identifying potential areas of concern.
- Streamlined risk assessment procedures, enhancing efficiency and accuracy in evaluating potential risks.
- Developed comprehensive risk analysis reports to support executive decision-making processes.
- Reduced overall risk exposure for the organization through strategic implementation of risk mitigation measures.
Aspen CapitalBeaverton, OR
Mortgage Servicing Specialist
12.2018 - 02.2019
Job overview
- Efficiently conducted Ad-Hoc analysis to evaluate and address business-related queries
- Gather, review, and interpret data from various sources
- Reviewed servicing system and/or loan documents to ensure maximum accuracy with applications
- Attained an optimal understanding of processes and procedures to establish a better collaboration by aiding in cross-functional training of several departments
Norris Beggs & Simpson
Corporate Mortgage Servicer
08.2018 - 11.2018
Job overview
- Improved customer satisfaction by addressing and resolving complex mortgage servicing issues in a timely manner.
- Increased loan portfolio performance by diligently monitoring payment status and promptly initiating loss mitigation efforts.
- Enhanced team productivity by providing training and guidance to new mortgage servicer employees.
- Streamlined internal processes for better efficiency, implementing improvements in document tracking and storage systems.
US Event ManagementPortland, OR
Booking Agent
05.2018 - 10.2018
Job overview
- Increased client bookings by establishing strong relationships with talent agencies and venues.
- Streamlined booking processes for increased efficiency and reduced turnaround time.
- Negotiated competitive rates for clients, securing cost-effective contracts and maximizing profits.
- Expanded the agency''s roster by consistently scouting new talent and identifying potential partnership opportunities.
First Tech CUBeaverton, OR
Loan Processor II
11.2017 - 08.2018
Job overview
- Assessed financial statements, production reports, tax returns, and credit documentation to ensure accuracy and compliance as per investor’s specifications
- Examined completion and accuracy of loan agreements through detailed review.
- Maintained compliance with federal, state, and company regulations through regular review of updated guidelines.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Improved loan processing efficiency by streamlining documentation and communication procedures.
SeterusBeaverton, OR
Mortgage Servicing Manager
04.2014 - 11.2017
Job overview
- Led a team of 20 individuals to enhance functional efficiencies
- Provided dynamic leadership across organization with a track record of excellence
- Conducted training and coaching session to accelerate ongoing development.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Reduced employee turnover through thoughtful onboarding procedures and ongoing professional development opportunities.
- Developed training materials to facilitate consistent onboarding experiences for new hires across departments.
- Supported managers in addressing employee relations issues, providing guidance on conflict resolution techniques.
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Reduced repeat complaints with thorough investigation of underlying issues and implementation of corrective actions.
- Managed high-stress situations calmly and professionally, reassuring customers that their concerns were being addressed promptly and effectively.
- Maintained up-to-date knowledge of industry regulations and best practices in dispute resolution, applying this expertise to achieve positive outcomes for both customers and the company alike.
Diversified Consultants, Inc.
Assistant Manager - Collections
04.2012 - 04.2014
Job overview
- Improved collection rates by implementing efficient follow-up procedures and maintaining strong relationships with clients.
- Streamlined collections processes for enhanced efficiency, resulting in faster debt recovery and reduced delinquency rates.
- Developed comprehensive training programs for new hires, ensuring consistent performance standards across the team.
- Maintained accurate records of all collection activities, facilitating transparent communication between departments and timely resolution of disputes.
- Established a positive work environment that encouraged team collaboration, fostering increased productivity and employee retention rates.
Education
Heald College
AA from Business Management
University Overview
2 | 2
Skills
- Loan Processing Management
- Team Leadership & Training
- Fraud Investigation
- Risk Analysis & Mitigation
- Process Enhancements
- Standards Compliance
- Customer Service Management
- Strategic Planning & Execution
- Complex Issues Resolution
- Creative Problem-Solving
- Organized Mindset
- Adaptability and flexibility
- Financial analysis
Timeline
Leasing Consultant
InterSolutions, LLC
11.2023 - Current
SBA/BDO Banker
Liberty SBF
04.2021 - 06.2021
Loan Processor/Loan Closer
SmartBiz Loans
01.2021 - 03.2021
Risk Specialist
Simple
02.2019 - 10.2020
Mortgage Servicing Specialist
Aspen Capital
12.2018 - 02.2019
Corporate Mortgage Servicer
Norris Beggs & Simpson
08.2018 - 11.2018
Booking Agent
US Event Management
05.2018 - 10.2018
Loan Processor II
First Tech CU
11.2017 - 08.2018
Mobile Notary
Self Employed
08.2017 - Current
Mortgage Servicing Manager
Seterus
04.2014 - 11.2017
Assistant Manager - Collections
Diversified Consultants, Inc.
04.2012 - 04.2014
Heald College
AA from Business Management
Similar Profiles
Madison ParrishMadison Parrish
Concierge (Temporary, Weekends) at InterSolutions, LLCConcierge (Temporary, Weekends) at InterSolutions, LLC
Jessica VasquezJessica Vasquez
Leasing Consultant at InterSolutions, LLCLeasing Consultant at InterSolutions, LLC
MELISSA A. HERNANDEZMELISSA A. HERNANDEZ
Leasing Consultant at InterSolutions, LLCLeasing Consultant at InterSolutions, LLC