Renae Campbell
Customer Service Supervisor
Summary
Goal-oriented Customer Service Manager with over 10 years of experience in leadership roles. Detail-focused and driven to help employees succeed in meeting and exceeding sales goals. Charming salesperson skilled in communication and collaboration for best-in-class service.
Overview
9
9
years of professional experience
16
16
years of post-secondary education
Work History
SR Claims Analyst
The Hartford Insurance Group
03.2022 - 01.2025
- Viewed reports regularly to make sure processing was conducted efficiently.
- Conducted rigorous audits to ensure compliance with industry regulations, internal policies, and best practices.
- Reviewed questionable claims by conducting agent and claimant interviews to correct omissions and errors.
- Examined claims forms and other records to determine insurance coverage.
- Maintained knowledge of benefits claim processing, claims principles, medical terminology, and procedures and HIPAA regulations.
- Paid or denied medical claims based upon established claims processing criteria.
- Used administrative guidelines as resource or to answer questions when processing medical claims.
Patient Care Advocate
Care XM
06.2021 - 04.2022
- Developed rapport to create safe and trusting environment for care.
- Resolved problems for over 130 people daily with areas such as communication and billing that could negatively impact services.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Worked with patients and families to develop future plans and discuss care actions.
Behavioral Health Professional
U.s Medical Staffing
11.2020 - 04.2021
- Facilitated and conducted group and individual therapy sessions to address PTSD, anger management, substance abuse and grief.
- Assisted clients by helping develop skills and behaviors necessary to recover from addiction and modify behavior.
- Adhered to ethical and legal standards for confidentiality, protecting clients' privacy.
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
- Encouraged patients to discuss experiences in group and individual settings.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
Administrative Assistant Supervisor
THRESHOLD INC
12.2019 - 03.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Handled client correspondence and tracked records to foster office efficiency.
- Created detailed expense reports and requests for capital expenditures.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Managed team of 15 and trained them in doing new tasks and ensured that job was completed.
- Scheduled office meetings and client appointments for staff teams.
Customer Service Supervisor
Digicel Telecommunications
01.2016 - 10.2017
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
- Evaluated individual performance metrics to identify areas of improvement, providing targeted coaching to boost results.
Education
Associates Degree - Psychology
Baltimore City Community College
Baltimore, MD 01.2018 - Current
Bachelor's Degree - English Language And Literature
University of The West Indies
01.2012 - 01.2016
High School Diploma -
St. Jago High School
01.2007 - 01.2012
Skills
Professional telephone demeanor
Critical thinking
Statistical analysis techniques
Financial risk assessment
Ethical conduct standards
Team leadership experience
Timeline
SR Claims Analyst
The Hartford Insurance Group
03.2022 - 01.2025
Patient Care Advocate
Care XM
06.2021 - 04.2022
Behavioral Health Professional
U.s Medical Staffing
11.2020 - 04.2021
Administrative Assistant Supervisor
THRESHOLD INC
12.2019 - 03.2021
Associates Degree - Psychology
Baltimore City Community College
01.2018 - Current
Customer Service Supervisor
Digicel Telecommunications
01.2016 - 10.2017
Bachelor's Degree - English Language And Literature
University of The West Indies
01.2012 - 01.2016
High School Diploma -
St. Jago High School
01.2007 - 01.2012
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