Renae Campbell
Customer Service Supervisor
Summary
Goal-oriented Customer Service Manager with over 10 years of experience in leadership roles. Detail-focused and driven to help employees succeed in meeting and exceeding sales goals. Charming salesperson skilled in communication and collaboration for best-in-class service.
Overview
9
9
years of professional experience
16
16
years of post-secondary education
Work History
SR Claims Analyst
The Hartford Insurance Group
03.2022 - 01.2025
- Viewed reports regularly to make sure processing was conducted efficiently.
- Conducted rigorous audits to ensure compliance with industry regulations, internal policies, and best practices.
- Reviewed questionable claims by conducting agent and claimant interviews to correct omissions and errors.
- Examined claims forms and other records to determine insurance coverage.
- Maintained knowledge of benefits claim processing, claims principles, medical terminology, and procedures and HIPAA regulations.
- Paid or denied medical claims based upon established claims processing criteria.
- Used administrative guidelines as resource or to answer questions when processing medical claims.
Patient Care Advocate
Care XM
06.2021 - 04.2022
- Developed rapport to create safe and trusting environment for care.
- Resolved problems for over 130 people daily with areas such as communication and billing that could negatively impact services.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Worked with patients and families to develop future plans and discuss care actions.
Behavioral Health Professional
U.s Medical Staffing
11.2020 - 04.2021
- Facilitated and conducted group and individual therapy sessions to address PTSD, anger management, substance abuse and grief.
- Assisted clients by helping develop skills and behaviors necessary to recover from addiction and modify behavior.
- Adhered to ethical and legal standards for confidentiality, protecting clients' privacy.
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
- Encouraged patients to discuss experiences in group and individual settings.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
Administrative Assistant Supervisor
THRESHOLD INC
12.2019 - 03.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Handled client correspondence and tracked records to foster office efficiency.
- Created detailed expense reports and requests for capital expenditures.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Managed team of 15 and trained them in doing new tasks and ensured that job was completed.
- Scheduled office meetings and client appointments for staff teams.
Customer Service Supervisor
Digicel Telecommunications
01.2016 - 10.2017
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
- Evaluated individual performance metrics to identify areas of improvement, providing targeted coaching to boost results.
Education
Associates Degree - Psychology
Baltimore City Community College
Baltimore, MD 01.2018 - Current
Bachelor's Degree - English Language And Literature
University of The West Indies
01.2012 - 01.2016
High School Diploma -
St. Jago High School
01.2007 - 01.2012
Skills
Professional telephone demeanor
Critical thinking
Statistical analysis techniques
Financial risk assessment
Ethical conduct standards
Team leadership experience
Administrative support
Excellent time management skills
Personnel training and development
Exceptional interpersonal communication
Customer Relations
Multi-line phone talent
Claims
Dispute tracking
Claims review
Timeline
SR Claims Analyst
The Hartford Insurance Group
03.2022 - 01.2025
Patient Care Advocate
Care XM
06.2021 - 04.2022
Behavioral Health Professional
U.s Medical Staffing
11.2020 - 04.2021
Administrative Assistant Supervisor
THRESHOLD INC
12.2019 - 03.2021
Associates Degree - Psychology
Baltimore City Community College
01.2018 - Current
Customer Service Supervisor
Digicel Telecommunications
01.2016 - 10.2017
Bachelor's Degree - English Language And Literature
University of The West Indies
01.2012 - 01.2016
High School Diploma -
St. Jago High School
01.2007 - 01.2012