Renae Crosby
Gainesville,FL
Summary
Relationship management professional. Proven ability to build and sustain client relationships while consistently meeting organizational goals. Recognized for teamwork, adaptability, and achieving results. Skilled in conflict resolution and effective communication.
Overview
10
10
years of professional experience
Work History
Relationship Specialist II
VyStar Credit Union
11.2021 - Current
- Managed sensitive situations diplomatically while maintaining strict confidentiality standards in handling personal client information.
- Handled cash deposits up to a half a million dollars. Determining check deposits with and without holds, loan postings, debit and credit card disputes. Managing cash vault balancing along with a coin locker balancing
- Consistently met or exceeded sales targets through proactive engagement in relationship-building activities. Recognized as a top performer in the division due to consistently exceeding customer service expectations and driving revenue growth.
- Coached and mentored staff to improve job performance, resulting in higher productivity and employee retention.
- Assisting members in branch or on the phone with any financial literacy, account maintenance, online banking assistance, or loan applications using MeridianLink
- Drove process improvements within the department by identifying inefficiencies in current procedures and collaborating on solutions.
- Maintained a deep understanding of industry trends and regulations to provide expert guidance for clients navigating complex financial environments
Universal Teller
Florida Credit Union
07.2018 - 11.2021
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services. Process referrals for consumer and commercial loans, promote services such as CD rates and visas, and cross selling products
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Maintained high levels of confidentiality while handling sensitive customer information during transactions.
- Participated in community events as a representative of the bank, fostering goodwill and brand recognition within the local area.
- Identified fraudulent activities promptly, safeguarding both customer assets and the bank''s reputation for security.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Monitored and reported suspicious activity in line with bank security policies.
- I have knowledge in company based programs such as OnBase and Episys
Bakery Manager
Earth Fare
04.2017 - 07.2018
- Managed inventory and reduced waste, resulting in cost savings for the bakery.
- Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
- Handled staff scheduling, ensuring adequate coverage during peak times while minimizing labor costs.
- Managed all baking operations professionally and handled all problems confidently.
- Conducted employee training sessions on proper baking techniques, equipment usage, sanitation practices, and safety protocols.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
Sales Associate
Ross Dress For Less
08.2015 - 02.2017
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Education
High School Diploma -
Cocoa High School
Cocoa, FL05.2014
Skills
- Handling sensitive information with discretion and integrity
- Organization
- Detail-oriented
- Time management ability
- Management skills
- Account management
- Inter-department collaboration
- Research and due diligence
- Problem-solving abilities
- Creative thinking
- Verbal and written communication
- Microsoft office
- Public relations
- Data collection
Timeline
Relationship Specialist II
VyStar Credit Union
11.2021 - Current
Universal Teller
Florida Credit Union
07.2018 - 11.2021
Bakery Manager
Earth Fare
04.2017 - 07.2018
Sales Associate
Ross Dress For Less
08.2015 - 02.2017
High School Diploma -
Cocoa High School
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