RENAE DESAUTELS
Grand Isle,VT
Summary
Outcome-driven and strong utility player with a 15+ year track record of success in driving sustainable, profitable growth. Deeply experienced across all areas of: People Management, Business Development, Marketing, Customer Service, Brand Building, Operations Management, Human Resources, Facilities/Property Management & Leasing, Budgets, P&L Management, Compliance, and Quality Management. Passionate in building cultures and teams focused on customer service and success.
Overview
20
20
years of professional experience
Work History
Enrollment and Hiring Coordinator
Little Tot's Academy
10.2019 - Current
- Worked closely with Owner and Management team to ensure seamless onboarding processes for new hires, setting them up for success
- Streamlined the hiring process by implementing efficient applicant tracking systems and recruitment strategies.
- Provided constructive feedback to unselected applicants, fostering positive experiences even in rejection situations.
- Managed a diverse pool of applicants, ensuring fair consideration and equal opportunity for all candidates.
- Enhanced candidate experience by maintaining clear communication throughout the recruitment process.
- Assisted in developing employee retention programs aimed at reducing turnover rates within the company over time.
- Conducted comprehensive interviews to assess candidate skills, qualifications, and cultural fit within the organization.
- First contact for all prospective clients,maintained up to date current enrollment data and waitlists for all company locations.
- Scheduled and conducted tours for prospective clients
- Ensured company revenue stable by mainlining low vacancies in enrollment.
BUSINESS OPERATIONS MANAGER/Owner
LEAPS & BOUNDS CHILDCARE
01.2005 - 10.2017
- Grew from the ground up, a 4-center business serving the community, overseeing 4 direct reports and a 75-staff organization
- Oversaw all aspects of the business, including: strategy, branding, business development, operations, compliance, property/facility management & leasing, human resources and recruitment, P&L management, vendor management, customer service, and more
- Transformed a stagnant business into a vibrant, profitable company, sold for $1.2M in 2017
- Set the Stage for Growth and Future Expansion
- Provided leadership that was never stagnant or settled for status quo; continually driving differentiation in the market through value, program curriculum, commitment to excellence, and the engagement of 75 staff members who rallied behind the vision
- Prepared licensing portfolio needed to purchase and run the business
- Created a brand and culture that instilled a sense of pride in employees and customers
- Introduced a new level of rigor, discipline, and infrastructure across all areas of operations, collections, policy, recruitment, program curriculum, customer service, and sales
- Brought in the right talent
- Recruited and partnered with a top-notch subject matter expert (former teacher) to provide childcare knowledge/guidance needed to build out a new business model, programs, and curriculum
- Led Rebranding and Repositioning Strategy – Ensured the Company Uniquely Differentiated its Offer in the Market
- Transformed the reputation a 20-year brand from 'mediocre' to 'excellence' within 1st year of acquisition by creating the L&B brand, driving targeted rebranding and repositioning strategy, and reinvigorating program curriculum
- Upon acquisition, positioned the business for immediate growth
- Identified growth opportunities and forged partnerships with corporations and hospitals in the area, including IBM, and Burton and Dealer.com.
- Refined programming with a laser-focus on niche development needs for each age group – something that was not being done in the market at the time – powerfully differentiated the company’s offer in the market as a result
- Stabilized Cash-Flow First and Built out Profitable Business Model – Then Scaled for Growth
- Achieved sustainable growth and profitability by establishing the policy, procedures, strategies, and culture needed to overcome numerous challenges and engage employees in the vision
- Provided the structure and policy needed to stabilize cash-flow/profitability
- Eliminated outstanding collections by enforcing policy
- Shifted customer base mix to further stabilize cash flow and profitability and accelerate growth
- Aggressively conducted competitive research to stay abreast of trends, pricing, and what the competition was doing
- Modeled programs all the same and mandated consistency across growing operations to keep track of margins and overall profitability – as well as to ensure continued top-notch quality, compliance, and customer experience
- Drove expansion strategy
- Located, acquired, and fit-up 4 commercial buildings (aggregate of 23,000 sq Feet)
- Managed residential rental units
- Led Laser-focused Recruitment and Human Resources Strategy
- Built out infrastructure and strategic HR programs encompassing all aspects of employee training and development, management coaching, compensation, recognition programs, culture/team building, employee relations, and more
- Established and executed a highly strategic human resources, recruitment, and talent development strategy, setting the stage for sustainable growth, employee engagement/retention, and overall business success
- Overcame significant recruitment challenges in a region plagued with a shortage of qualified industry talent by designing and executing a highly proactive recruitment strategy that maintained a robust pipeline of quality talent at all times
- Identified and developed high potential talent for leadership roles within the company
- Developed and delivered a holistic management development program focused on coaching, conflict management, performance management, and more
- Always knew where the market was going, what the latest trends and consumer issues were, and any regulatory changes that would directly impact the industr
Education
Bachelor of Arts -
Trinity College of Vermont
Burlington, VTSkills
- Business Development & Growth Focus
- Rigor in Financial Management
- Excels in People Management
Timeline
Enrollment and Hiring Coordinator
Little Tot's Academy
10.2019 - Current
BUSINESS OPERATIONS MANAGER/Owner
LEAPS & BOUNDS CHILDCARE
01.2005 - 10.2017
Bachelor of Arts -
Trinity College of Vermont
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