RENAE DICICCO
Waterford,MI
Summary
Caring and skilled Customer Service Representative passionate about positively impacting programs and helping customers and clients by providing expert support. Familiar with operating with efficiency and accuracy. Well-organized and resourceful with detail-oriented and conscientious approach.
Overview
9
9
years of professional experience
Work History
Phone Advocate
Volkswagen Group of America
06.2024 - Current
- Delivered friendly service and offered expert support in every interaction.
- Answered phones regarding customer requests for products, services, and company information. Managed approximately 15 accounts per day.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs regarding their vehicles.
RETAIL SALES ASSOCIATE
Wild Bills Tobacco
12.2023 - 06.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers and provided outstanding customer service.
- Managed efficient cash register operations.
- Prioritized helping customers over completing other routine tasks in store.
CLOSING WIRE TEAM LEAD
United Wholesale Mortgage
05.2019 - 11.2022
- This position requires leading the team in meeting all daily wires before bank cut off at 4:30pm
- This is a time sensitive position which requires problem-solving and making on the spot decisions.
- Compare documents and verify all information prior to sending a wire
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
CUSTOMER SERVICE REPRESENTATIVE
Financial Services - Fenton
05.2016 - 05.2019
- A primarily customer service based role
- Responsible for handling inbound calls (60+ per day), taking payments, and answering questions regarding medical billing and patient accounts
- Increased efficiency and team productivity by promoting operational best practices.
- Delivered prompt service to prioritize customer needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
BARISTA
Starbucks
05.2015 - 05.2016
Education
HIGH SCHOOL DIPLOMA -
Waterford Mott H.S
Waterford, MI06.2010
Skills
- Customer service (8 years)
- Microsoft office (10 years)
- Typing (7 years)
- Attention to Detail
- Multi-line phone system (3 years)
- Call center (3 years)
- Microsoft word salesforce
- Microsoft outlook management
- Salesforce (3 years)
- Document Review
- Document filing
Personal Information
Title: Customer Service Representative/Phone Advocate
Timeline
Phone Advocate
Volkswagen Group of America
06.2024 - Current
RETAIL SALES ASSOCIATE
Wild Bills Tobacco
12.2023 - 06.2024
CLOSING WIRE TEAM LEAD
United Wholesale Mortgage
05.2019 - 11.2022
CUSTOMER SERVICE REPRESENTATIVE
Financial Services - Fenton
05.2016 - 05.2019
BARISTA
Starbucks
05.2015 - 05.2016
HIGH SCHOOL DIPLOMA -
Waterford Mott H.S
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