Summary
Overview
Work History
Education
Skills
Certifications Education
Timeline
Generic

Renae Gamble

Tucson,AZ

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

18
18
years of professional experience

Work History

Customer Service Specialist

Healthcare Logistics
06.2022 - 08.2023
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Answered constant flow of customer calls with minimal wait times.
  • Met customer call guidelines for service levels, handle time and productivity.

Manufacturing Technician 2

American Red Cross
06.2011 - 06.2022
  • Receive donated blood utilizing inventory database, performing detailed documentation
  • Categorize and sort inventory into various destinations
  • Communicate donation information via phone
  • Maintain up-to-date on all FDA regulations – compliance training as required.
  • Made sure that products were produced on time and are of good quality.
  • Inspected finished products for quality and adherence to customer specifications.

Lab Assistant

LabCorp
10.2005 - 06.2011
  • Receive all lab specimens, upload data into inventory database, perform data entry and allocate specimens into various departments for testing.

Education

GED -

East High School
Columbus, OH
08.1990

Skills

  • Valid Driver's License
  • Effective Written and Verbal Communication
  • Customer Service
  • Good Communication Skills
  • Customer Service and Assistance
  • Creative Solutions
  • High-Volume Call Environments
  • Credit Card Applications
  • Telephone Etiquette
  • Calm and Professional Under Pressure
  • Process Transactions
  • Livechat Messaging

Certifications Education

  • My Computer Career, Westerville, OH, Information Technology Systems Administration, 02/2018, CompTIA: A+, CompTIA: Network+, CompTIA: Server+, Windows 7, CCENT, Microsoft Technology Associate: Networking, Microsoft Technology Associate: Security, Microsoft Technology Associate: Operating System, Microsoft Technology Associate: Mobility and Devices Fundamentals
  • Columbus State Comm. College, Columbus, OH, Certified Nursing Assistant, 06/2005, Trained CPR

Timeline

Customer Service Specialist

Healthcare Logistics
06.2022 - 08.2023

Manufacturing Technician 2

American Red Cross
06.2011 - 06.2022

Lab Assistant

LabCorp
10.2005 - 06.2011

GED -

East High School

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Renae Gamble