Renae Hayworth
Clear Lake,IA
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
Work History
Site Supervisor
Lifeserve Blood Center
Fort Dodge, Iowa
10.2023 - Current
- Supervised a team of 10 donor center/mobile staff members to ensure safety, quality control and efficient operations.
- Organized daily workflow for the team, ensuring tasks were completed on time.
- Conducted regular training sessions with staff to ensure compliance with company policies and procedures.
- Scheduled and coordinated resources for all maintenance activities.
- Conduct monthly inspections of donor center & mobile to ensure compliance with safety regulations, including hazard identification and risk assessment.
- Ensured that all staff wear appropriate personal protective equipment while working.
- Maintained accurate records such as daily reports, timecards and other related documentation as required by management.
- Investigated accidents or near-miss incidents; documented findings in an incident report form.
- Participate in weekly one on one's with staff, one on one's with my manager & weekly/monthly meetings with all supervisors, management team, & HR.
- Controlled access at the site during working hours; monitored visitors' movements while they were on the premises.
- Resolved work issues and team conflicts to promote a healthy team work environment.
- Monitor monthly stats for each staff members, to help with individual goals and site collection goals.
- Delegated work to staff, setting priorities and goals.
Team Lead /Donor Services/Hospital Tech
Lifeserve Blood Center
Mason City , Iowa
09.2015 - 10.2024
- Trained new staff in relevant processes and procedures.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Ensured compliance with company policies and procedures throughout the team.
- Monitored team performance against targets, taking corrective action where necessary.
- Assigned areas and distributed tasks to team members as per area of expertise.
- Identified needs of donors promptly and efficiently.
- Shipping and receiving blood products to hospitals.
- Take inventory of all blood products.
- Coordinate volunteers for pick up's & county exchanges.
Education
Associate of Arts - Health Administration
University of Phoenix
Tempe, AZ06-2012
Some College (No Degree) - Certified Mediation Aide
NIACC
Mason City, IASome College (No Degree) - N/AR
Hennepin Technical College
Minneapolis, MNSkills
- Inventory of blood products
- Monthly Invetory
- Personnel Oversight
- Compliance Monitoring
- Staff Management
- Technical knowledge
- Team Supervision
- Decision-Making
- Employee Training
- Worker Supervision
- Risk Management
- Team Leadership
- Hiring
- Production Optimization
- Task Prioritization
- Schedule due to CPU
- Team building
- Equipment Repair
- Multitasking
- Time Management
Computer Skills
- Windows 10 Buisness
- Access, PowerPoint, Word, & Excel
- Microsoft Outlook, Microsoft Office Assistance, Microsoft Publisher, & MS Works
- ROPT, Zeta Fax, Flash Point Notes, Quick Key, Dextrosity, ALVIN
- 10 key
- Scanning
- Thunderbird Mail
Timeline
Site Supervisor
Lifeserve Blood Center
10.2023 - Current
Team Lead /Donor Services/Hospital Tech
Lifeserve Blood Center
09.2015 - 10.2024
Associate of Arts - Health Administration
University of Phoenix
Some College (No Degree) - Certified Mediation Aide
NIACC
Some College (No Degree) - N/AR
Hennepin Technical College
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