Renae Hopkins
Summary
Friendly and reliable team player with a strong eye for detail and organizational skills. Committed to supporting department goals and fostering a positive work environment. Experienced in data management and providing dependable office support to help maintain efficiency and productivity.
Overview
29
29
years of professional experience
Work History
Clerk, Career & Technical Education
Bethel School District
10.2015 - Current
- Coordinate travel arrangements for staff professional development, CTE club competitions, and field trips, including managing substitutes in Red Rover, field trip and transportation requests within Informed K12, to ensure smooth operations
- Oversee inventory for all CTE staff members throughout the district, maintaining accurate records and updates using Destiny and the FileMaker database in collaboration with the Technology department
- Provide administrative support, including reconciling credit card transactions for all CTE staff members in Skyward, organizing electronic and physical filing systems, and maintaining detailed records across multiple databases and spreadsheets to support departmental budgeting
- Assist in planning and executing CTE events, delivering logistical and operational support
- Address inquiries and assist staff, parents, and community members with attentive customer service
Medical Receptionist
Woodcreek Healthcare
09.2013 - 10.2015
- Welcomed and checked in patients for scheduled appointments and urgent care visits, ensuring a warm and positive experience
- Updated and verified patient insurance and demographic details to maintain accurate records
- Collected co-payments and outstanding balances in compliance with insurance guidelines
- Professionally managed incoming calls and scheduled appointments across multiple clinic locations
- Worked closely with providers and nursing staff to support smooth daily operations and patient flow
Office Manager
Kinney Carpentry
05.2005 - 09.2013
- Responsible for all financial operations, including budgeting, bookkeeping, and financial planning
- Prepared tax documentation and ensured compliance with IRS and Washington State regulations
- Maintained office equipment and service contracts to support efficient operations
Call Center Manager
Safelite Auto Glass
12.1995 - 09.2003
- Managed all aspects of call center operations, ensuring efficient handling of customer inquiries
- Recruited, trained, and mentored staff to build a high-performing team
- Implemented and evaluated policies and procedures to improve operational efficiency
- Tracked service metrics and consistently met performance targets for call volume and response times
- Addressed and resolved escalated customer issues to ensure satisfaction
Skills
- Teamwork and collaboration
- Deadline driven
- Multitasking and time management
- Attention to detail
- Clear communication
- Customer service
- Administrative support
- Spreadsheet tracking
- Activity and event planning
Volunteer Experience
- Bethany Baptist Church, 10/01/09- 05/01/13 Coordinator for MOPS, an affiliate of MOPS International. Led a team of 30 volunteers to plan and deliver bi-weekly events for a community of 100 women. Oversaw budget management and allocation to support the group’s financial goals and priorities. Designed and implemented events to foster engagement and community connections. Coordinated communications and logistics to ensure smooth execution of each event.
- Bethany Baptist Church, 10/01/06- 10/01/09 Finance Manager for MOPS - Developed and managed budgets to support organizational goals and events. Oversaw accounts payable and receivable, ensuring accurate and timely financial reporting. Maintained detailed records and streamlined forms management for efficiency.
Timeline
Clerk, Career & Technical Education
Bethel School District
10.2015 - Current
Medical Receptionist
Woodcreek Healthcare
09.2013 - 10.2015
Office Manager
Kinney Carpentry
05.2005 - 09.2013
Call Center Manager
Safelite Auto Glass
12.1995 - 09.2003
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