Summary
Overview
Work History
Education
Skills
Affiliations
Insurance License
Timeline
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Renae Krawczyk

Cheektowaga,NY

Summary

Dedicated, goal-oriented team leader successfully worked with students and leadership to develop innovative and transformative training programs for subrogation. A positive leader with first-rate problem-solving skills focusing on team building, change management, and culture. Applies experience and hands-on knowledge to generate creative solutions to solve highly complex or ambiguous issues and put them into action. Incorporating 20 years of experience in training, teaching, auditing, and leading in corporate environments. Proficient claims associate skilled in handling high volumes of subrogation claims. Supports work of senior team members by organizing documentation and assisting on complex cases.

Overview

21
21
years of professional experience

Work History

Subrogation Specialist Trainer - Claims

GEICO
Getzville, NY
09.2023 - Current
  • Utilized PowerPoint to design and develop training materials for new adjusters in the department
  • Proficient with excel; utilized daily to organize and track adjusters growth, department goals and staffing
  • Experience supporting adjusters through change management
  • Trained and lead new associates for 7 distinct positions within the department
  • Adapted teaching methods to gear towards individual learners or the group of trainees
  • Organized and facilitated scheduling training, meetings, projects and additional workload effectively to ensure all work is executed timely
  • Evaluated associates and provided feedback to management to help them in their career growth based on training observations
  • Worked as a key liaison between IT and supervision to help implement new and changing processes

Subrogation Performance Management Auditor- Claims

GEICO
Getzville, NY
06.2018 - 09.2023
  • Completed required file audits per associate monthly from 7 different job functions to confirm compliance regulations were being met and maintained - 400 per month
  • Completed required voicemail audits per associate to ensure timely responses to customers, vendors and adverse carriers - 500 per month
  • Responsible for yearly department budget per associate, reporting to accounts receivable quarterly and maintaining certify for multiple departments within the company
  • Completed call audits for theft adjusters to confirm State compliance regulations were being met and maintained - 150 per month
  • Documented and tracked adjusters' individual performance and relayed results to management via excel
  • Utilized Powerpoint to create and develop training material for all of claims levels (about 950 adjusters) for understanding of PRU department and bridge gaps in mis-assigned files to the department
  • Reviewed appeals of audits for VMs and file audits and productively resolved with supervisors directly
  • Reviewed supervisor completed audits and gave results to management to check accuracy of standard practice guideline understanding
  • Developed and tracked departmental staffing and maintained log of associate's professional contact information for management, IT and HR for 650 adjusters and supervisors
  • Responsible for revising department wide standard practice and guidelines annually for compliance
  • Maintained open and effective communication with management team
  • Sent subrogation recovery payment posted activity excel to supervisors daily – drastically reducing the adjusters' individual workload count
  • Assisted with creation of 4 individual training manuals for the department
  • Trained new PRU Tech's and assisted with questions through transition period
  • Worked outside departmental management with reviewing standard practice guidelines to ensure no overlap in changes we were initializing would adversely affect their departments
  • Reviewed audit trends, markdowns, and overall audit process with new supervisors
  • Created inter-department transfer to aid in curbing mis-assigned files - actively reducing workload and unnecessary delays in recovering monies and paying salary dollars on mis-assigned files

Subrogation Specialist - Claims

GEICO
Getzville, NY
05.2014 - 06.2018
  • Learned and mastered PRU technician skills, guidelines and maintained Chairman's Club for performance
  • Assisted teammates in diary maintenance
  • Took on champion roles and was selected to mentor new PRU technician associates

Customer Service Representative

GEICO
Getzville, NY
07.2012 - 05.2014
  • Handled incoming inquiries for customers and maintained Chairman's Club
  • Took on a champion role of monitoring team quality and sent newsletters and updates to management

Customer Service Team Leader

Publix Grocery Store
Atlanta , GA
06.2008 - 05.2012
  • Scheduled, assigned, and monitored daily work activities of customer service team members, including cashiers, customer service reps, maintenance and cart associates
  • Managed and coached all associates in customer service
  • Maintained front end products were ordered, stocked and available to the associates Responsible for actively seeking opportunities to improve product
  • Motivated teams by recognizing excellence
  • Cross trained across the entire store to fill in when needed in other departments

Shift Manager

McDonald's
Alden, NY
06.2003 - 12.2007
  • Supervised employee's by directing workstations
  • Assisted with creating the store weekly schedule Trained new employees on various positions
  • Ordered and maintained cashflow during shifts by depositing funds to the bank, order cash and maintain banking
  • Ordered supplies with vendors

Education

Some College (No Degree) -

Upper Iowa University
Fayette, IA

University At Buffalo
Buffalo, NY

Skills

  • Subrogation Specialist
  • Excellent Communicator
  • Proficient in Office 365
  • Excel and PowerPoint proficient
  • Budgeting & Forecasting
  • Effective Leadership
  • Organized
  • Course Development
  • Interviewing & Processing Applicants
  • Online Instruction

Affiliations

  • Girl Scout Troop Leader
  • Active in church as a member of the Handbell Choir

Insurance License

  • Connecticut - Non-resident Casualty
  • New Hampshire - Non-resident Adjuster
  • Rhode Island - Non-resident Company/Independent Adjuster
  • Vermont - Non-resident Adjuster-Property and Casualty

Timeline

Subrogation Specialist Trainer - Claims

GEICO
09.2023 - Current

Subrogation Performance Management Auditor- Claims

GEICO
06.2018 - 09.2023

Subrogation Specialist - Claims

GEICO
05.2014 - 06.2018

Customer Service Representative

GEICO
07.2012 - 05.2014

Customer Service Team Leader

Publix Grocery Store
06.2008 - 05.2012

Shift Manager

McDonald's
06.2003 - 12.2007

Some College (No Degree) -

Upper Iowa University

University At Buffalo

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Renae Krawczyk