Proven leader with extensive experience in operational management and customer engagement, notably at Hawaii Medical Service Association. Excelled in staff supervision and customer relations, driving significant improvements in service delivery and efficiency. Skilled in customer service, team building, and work flow process improvements.
Owner/operator of Small restaurant business. Responsible for all duties associated with running a food establishment.
Franchise owner/operator Custodial Services. General weekly Business sanitation. Fulfilling duties as contractually agreed.
Responsible for the daily supervision of approximately 20 medical claims examiners. Duties involved ensuring timely processing, daily unit operations, EE moral and welfare. Voluntarily signed up for extra moral boosting functions such as Blood Drives, Aloha United Way, and other charitable events.
Providing outstanding Customer Service and sales for new and existing groups. Providing information of various plans, benefits to Employers as well as conducting in person Presentions of Explanation of Benefits to assist employees with making the right choice of plans that would best fit their needs (PPO vs. HMO)
Owner/operator of Small restaurant business. Responsible for all duties associated with running a food establishment.