Summary
Overview
Work History
Education
Skills
Education and Training
Timeline
Generic
Renae McBrien

Renae McBrien

TAMPA

Summary

Successful veteran educator seeking my next career adventure. Leadership qualities providing positive and dynamic leadership presence focused on elevating both students and teammates. Mentor and instructor to new teachers, providing instructional classroom and curriculum guidance. Expertise in breaking down complex subjects and tasks into a series of manageable, achievable steps. Meticulous attention to detail, highly organized and accountability-focused. Technology-savvy, using digital space to enhance instructional effectiveness. Interested in pursuing various opportunities that are challenging.

Experienced with managing multiple responsibilities across various domains. Utilizes strong organizational and problem-solving skills to enhance efficiency. Knowledge of effective team collaboration and adapting to dynamic environments.

Overview

32
32
years of professional experience

Work History

Onboarding Generalist

Soliant Healthcare
07.2024 - Current
  • Assisted in the onboarding of previous candidates
  • Used technology to research candidates and their credentials
  • Managed multiple projects simultaneously while maintaining deadlines.
  • Resolved customer complaints in a timely manner while providing excellent customer service.
  • Collaborated with stakeholders at all levels of the organization to ensure successful project completion.
  • Managed schedules, made appointments, and gathered supporting materials.
  • Maintained positive working relationship with fellow staff and management.
  • Tracked completion of new assignment/renewal paperwork and ensured accuracy of information provided by employees.
  • Worked closely with recruiters and marketers to ensure compliance with company policies regarding hiring practices.

Ticket Agent- Tampa International Airport

Frontier Airlines
08.2025 - 12.2025
  • Used computerized ticketing systems to process ticket orders accurately and securely.
  • Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
  • Researched and resolved customer ticketing issues to promote satisfaction.
  • Assisted with development and implementation of new ticketing policies for enhanced service delivery.
  • Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
  • Resolved customer complaints promptly, maintaining a professional demeanor and positive company image.
  • Answered customer inquiries regarding ticket availability, pricing and event information.
  • Supported fellow agents during peak hours by taking on additional tasks without compromising quality of service.
  • Provided schedule, routing and fare information to assist customers with ticket purchases.
  • Enhanced customer satisfaction by efficiently managing ticket reservations, cancellations, and modifications.
  • Maintained up-to-date knowledge of airline policies, procedures, and promotions to provide accurate information to customers.
  • Contributed to team efforts by cross-training in various positions, including baggage handling and gate operations.
  • Maximized revenue through upselling additional services like seat upgrades or priority boarding options.
  • Reviewed tickets, identification, and passports to verify traveler identity.
  • Sold, printed, and issued tickets to guests.
  • Directed passengers to correct airport terminal locations.
  • Input customer reservations, payment sources, and contact details into Sabre system.

Standardized Test Scorere

BC Forward Technologies
05.2025 - 06.2025
  • Conducted quality control checks on completed tests to verify scoring accuracy and adherence to established criteria.
  • Continuously updated knowledge on testing methodologies and best practices, staying current with industry trends.
  • Supported colleagues during peak periods by offering assistance with additional workloads, fostering a collaborative environment.
  • Adapted to changing workflow demands and adjusted scoring techniques as needed, demonstrating flexibility in meeting project requirements.
  • Maintained strict confidentiality while handling student information, ensuring compliance with privacy regulations.
  • Maintained strict attention to detail while reviewing complex written answers from students across various subjectsdisciplines.
  • Enhanced test scoring accuracy by implementing standardized evaluation processes and guidelines.
  • Upheld company policies and procedures during the scoring process, ensuring a high degree of professionalism and integrity.

Elementary Teacher (Retired)

Hillsborough County Schools
08.1993 - 07.2024
  • Strong communications skills between colleagues, administration, and parents.
  • Formed deep relationships with parents and students by engaging groups through conferences, emails, texts and phone calls.
  • Partnered with parents to maintain open communication, advise on available resources and build parental abilities necessary for student support.
  • Maintained positive classroom culture through behavior management techniques.
  • Worked closely with fellow teachers and faculty teams to meet student needs.
  • Selected to mentor Student Teachers/Interns
  • Used technology to drive instruction
  • Team Leader
  • Member of the Teacher Leadership Team helping to define, organize, and assist teachers.

Education

Real Estate Associate License - Real Estate

Bob Hogue School of Real Estate
03-2004

Bachelor of Science - Elementary Education

University of South Florida
12-1992

Associate of Science - Computer Science

Pasco-Hernando State College
New Port Richey, FL
04-1984

Skills

  • Effective problem resolution
  • Client relationship management
  • Client engagement
  • Strong focus on accuracy
  • Results-oriented accountability
  • Effective oral communication
  • Strong organizational abilities
  • Technology implementation
  • Team-oriented approach
  • Collaborative teamwork
  • Effective classroom management
  • Effective troubleshooting skills

Education and Training

other,other,other

Timeline

Ticket Agent- Tampa International Airport

Frontier Airlines
08.2025 - 12.2025

Standardized Test Scorere

BC Forward Technologies
05.2025 - 06.2025

Onboarding Generalist

Soliant Healthcare
07.2024 - Current

Elementary Teacher (Retired)

Hillsborough County Schools
08.1993 - 07.2024

Bachelor of Science - Elementary Education

University of South Florida

Associate of Science - Computer Science

Pasco-Hernando State College

Real Estate Associate License - Real Estate

Bob Hogue School of Real Estate

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