Summary
Overview
Work History
Skills
Timeline
Generic

Renae Miller

Idaho Falls,ID

Summary

Experienced Office Manager with 15+ years of experience optimizing office procedures and overseeing operations. Skilled in schedule management, payroll administration and business correspondence coordination. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Positive nature with excellent people skills.

Overview

20
20
years of professional experience

Work History

Office Manager / Customer Service

Elevate Fulfillment
Idaho Falls, ID
11.2011 - Current
  • Managed payroll responsibilities with efficiency, ensuring the maintenance of organized and accurate employee records.
  • Addressed and resolved customer inquiries and complaints related to lost and damaged claims.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Managed office inventory and placed new supply orders.
  • Tracked invoices and payments, ensuring the accuracy of accounts receivable and payable information.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Answered phone calls, scheduled appointments, responded to emails, routed mail and coordinated courier services.
  • Maintained filing system for records, correspondence and other documents.
  • Received returns, resolved tickets, and created shipping labels.

Patient Care Coordinator

Rehab Services of Idaho
Rexburg, ID
03.2006 - 11.2011
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
  • Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
  • Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
  • Maintained accurate records of all patient care activities using electronic health record systems.
  • Performed administrative duties such as filing paperwork, answering phones and scheduling appointments.
  • Verified insurance coverage and completed claim forms for efficient patient intake and processing

Patient Care Coordinator

Miracle Ear
Idaho Falls, ID
01.2004 - 03.2006
  • Maintained inventory levels for supplies used in the dispensing process.
  • Repaired, maintained, and instructed patients on how to use their devices correctly, such as changing batteries and inserting ear molds.
  • Maintained detailed records of all patient services performed.
  • Communicated with manufacturers regarding repairs or replacements for defective products.
  • Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
  • Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
  • Updated customer information in databases regularly to ensure accuracy of records.

Skills

  • Bookkeeping
  • File Management
  • Scheduling
  • Office Management
  • Database Administration
  • Meticulous and organized
  • PC proficient
  • Positive and professional
  • Office Administration
  • Insurance Practices
  • Inventory Management
  • Patient Care Coordination

Timeline

Office Manager / Customer Service

Elevate Fulfillment
11.2011 - Current

Patient Care Coordinator

Rehab Services of Idaho
03.2006 - 11.2011

Patient Care Coordinator

Miracle Ear
01.2004 - 03.2006

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Renae Miller