Summary
Overview
Work History
Education
Skills
Numerous S.T.A.R. awards
Timeline
Generic

Renae Reis

Las Vegas,NV

Summary

Professional scheduling expert, bringing valuable experience in coordinating and optimizing workflows. Adept at multitasking and problem-solving, I significantly enhanced workflow efficiency at Progressive by implementing strategic scheduling solutions and fostering strong team collaboration.


My expertise in Verint and ability to drive continuous improvement across functions have consistently boosted productivity and stakeholder satisfaction. Proven ability to streamline processes and enhance efficiency through detailed planning and precise execution. Known for strong team collaboration and adaptability, excelling in dynamic environments with focus on achieving results.

Overview

12
12
years of professional experience

Work History

Scheduler

Progressive Insurance Companies
07.2022 - Current
  • Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
  • Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
  • Identified best practices within the scheduling function, sharing these insights across teams to drive continuous improvement efforts.
  • Established and maintained strong working relationships with both internal and external stakeholders, facilitating open communication channels for improved collaboration.I
  • Optimized scheduling processes by implementing efficient software tools and organizational systems.
  • Monitored employee performance closely to identify areas for improvement or additional training needs that would lead to optimized scheduling outcomes.
  • Improved overall workflow efficiency by collaborating with team leads to identify bottlenecks, establish priorities, and develop solutions for process improvement.

Customer Service Representative

Progressive Insurance
02.2020 - 07.2022
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Top Collector for the entire year of 2018

Retention Specialist

CashFactory USA
04.2017 - 11.2019
  • Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
  • Improved overall company performance by contributing to strategic planning discussions and offering retention-focused recommendations.
  • Conducted regular account reviews, addressing concerns and presenting solutions to retain customers.
  • Increased customer retention rates by developing and implementing effective loyalty strategies.
  • Increased team productivity by providing training on best practices for retaining customers.
  • Enhanced team knowledge and skills with regular training sessions on product updates and communication techniques.
  • Facilitated culture of continuous improvement by regularly reviewing retention strategies and metrics with team.
  • Cultivated team environment focused on exceeding customer expectations, leading by example in all customer interactions.

Server

Applebee's Neighborhood Bar & Grill
05.2013 - 06.2017
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.

Education

High School Diploma -

Grand Blanc High School
Grand Blanc, MI
06-1995

Skills

  • Multitasking Abilities
  • Problem-solving abilities
  • Reliability
  • Workflow Management
  • Decision Making
  • Time Management
  • Advanced Skills in Verint
  • Highly Motivated
  • Team Oriented
  • Independent Contributor
  • Knowledge in 2N
  • Knowledge in Access

Numerous S.T.A.R. awards

I have received countless S.T.A.R. awards and accolades for going above and beyond and providing excellent support to both teammates, consultants, and leadership. 

Timeline

Scheduler

Progressive Insurance Companies
07.2022 - Current

Customer Service Representative

Progressive Insurance
02.2020 - 07.2022

Retention Specialist

CashFactory USA
04.2017 - 11.2019

Server

Applebee's Neighborhood Bar & Grill
05.2013 - 06.2017

High School Diploma -

Grand Blanc High School

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Renae Reis