Summary
Overview
Work History
Education
Skills
Timeline
Generic

Renae Roberts

Fayetteville,TN

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

7
7
years of professional experience

Work History

Operations Manager /Lead Dispatcher

Rogers Transport Inc
11.2018 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained new employees on proper protocols and customer service standards.

Store Manager

Dollar General Store
01.2016 - 11.2018
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Trained new employees on proper protocols and customer service standards.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Supervised guests at front counter, answering questions regarding products.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Assisted with hiring, training and mentoring new staff members.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Approved regular payroll submissions for employees.

Education

Associate of Arts - Limited Scope X-Ray

High Tech Institute
Nashville Tn
02.2009

High School Diploma -

Shelbyville Central High School
Shelbyville, TN
05.1987

Skills

  • High-Pressure Environments
  • Cost Containment
  • Staff Management
  • Policy and Procedure Implementation
  • Process Improvement Strategies
  • Purchasing and Procurement
  • Budgeting and Cost Control
  • Maintaining Compliance
  • Performance Monitoring and Evaluation
  • Employee Motivation
  • Employee Relations
  • Continuous Improvements
  • Customer Relationship Management
  • Team Leadership

Timeline

Operations Manager /Lead Dispatcher

Rogers Transport Inc
11.2018 - Current

Store Manager

Dollar General Store
01.2016 - 11.2018

Associate of Arts - Limited Scope X-Ray

High Tech Institute

High School Diploma -

Shelbyville Central High School

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Renae Roberts