Renae Seigler
Hillsborough Township,NJ
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Talented Accounts Receivable Specialist with 20 years' experience in financial services, collections and customer care management across diverse industries. Knowledgeable, analytical and personable with excellent problem solving skills and strengths in areas of credit and collections. Proven to improve workflow efficiencies while maintaining high standards in customer service. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
26
26
years of professional experience
Work History
Authorization Specialist
RWJBH
Somerville, NJ
03.2025 - Current
- Analyzed and processed insurance authorizations to ensure compliance with healthcare regulations.
- Coordinated communication between medical providers and insurance companies for efficient authorization workflows.
- Reviewed patient files for accuracy, facilitating timely approvals and minimizing delays in treatment.
- Implemented process improvements that enhanced authorization turnaround times and reduced administrative errors.
- Developed documentation standards that improved consistency in authorization requests across departments.
Patient Access Registrar
RWJBH
Somerville, NJ
08.2023 - 03.2025
- Streamlined patient registration processes to enhance efficiency and reduce wait times.
- Managed insurance verification and pre-authorization procedures for patient admissions.
- Collaborated with clinical staff to ensure accurate patient information collection.
- Trained new registrars on hospital policies and registration software systems.
- Mentored junior staff, fostering a culture of continuous learning and professional development.
- Improved patient satisfaction by efficiently registering patients and verifying insurance information.
Patient Financial Services Representative
Hackensack Meridian Health
Belle Mead, NJ
09.2012 - 03.2023
- Answered customer questions regarding account discrepancies or problems.
- Accepted and processed customer payments and applied toward account balances.
- Received payments and posted amounts to customer accounts.
- Recorded information about status of collection efforts.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Spoke with customers to learn reasons for overdue payments and to review terms of credit contract.
- Contacted customers with delinquent accounts to solicit payment.
- Performed administrative functions for assigned accounts, recorded address changes and purged records.
- Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
- Contacted insurance companies to check status of claim payments.
- Monitored overdue accounts using automated information systems.
- Wrote appeal letters to insurance companies for denial of claims.
- Located new addresses of delinquent customers through research, contacting credit bureaus or by questioning neighbors.
Medical Records Supervisor
Medicor Cardiology
Hillsborough, NJ
09.2000 - 04.2010
- Established and upheld procedures for medical records collection, coding and filing.
- Enforced state and federal legal requirements governing confidentiality and legal issues pertaining to health information.
- Returned incomplete records and charts to appropriate personnel for correction.
- Administered staffing schedules for maximum utilization of material and human resources.
- Facilitated ongoing record review and reported results to quality improvement committee.
- Maintained record of authorized information taken from charts.
- Managed well-organized system of closed and open medical records with ready availability to interdisciplinary personnel.
- Maintained positive working relationship with fellow staff and management.
- Pulled patient records and transferred information to appropriate parties.
- Handled incoming calls and directed callers to appropriate department or employee.
- Entered patient insurance, demographic and health information into software and confirmed records.
- Answered questions and fulfilled requests with friendly and knowledgeable service.
- Safeguarded medical records to maintain patient confidentiality.
- Released information to persons or agencies according to regulations.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Determined and implemented techniques to improve medical records retrieval process.
- Purged inactive files and destroyed obsolete files following procedures.
- Ordered and restocked supplies in line with budget limits and office needs.
Education
Some College (No Degree) - Liberal Arts and General Studies
RVCC
North Branch NJSkills
- Adjustment posting
- Investigative research
- Billing dispute resolution
- Audit procedures
- Credit and collections
- Decision-making
- PPE use
- Computer skills
- Troubleshooting
- Problem resolution
- Flexible schedule
- Supervision & leadership
- Active listening
- Reliable & trustworthy
- HIPAA compliance
- Insurance verification
- Data entry proficiency
Education and Training
other
Timeline
Authorization Specialist
RWJBH
03.2025 - Current
Patient Access Registrar
RWJBH
08.2023 - 03.2025
Patient Financial Services Representative
Hackensack Meridian Health
09.2012 - 03.2023
Medical Records Supervisor
Medicor Cardiology
09.2000 - 04.2010
Some College (No Degree) - Liberal Arts and General Studies
RVCC