Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Timeline
Generic
Open To Work

Renae Stokes

Kansas City,MO

Summary

Dependable and safety-focused professional with over 7 years of experience in warehouse and mechanical operations, excelling in the use of hand and power tools, locomotive movement, and equipment handling. Expertise in maintaining safe and efficient job sites while seamlessly adapting to fast-paced environments to meet organizational objectives. Proactive hostler with hands-on experience, committed to operational responsibilities and ensuring equipment safety and efficiency. Recognized for strong collaboration skills, effective communication, problem-solving abilities, and a proven track record of multitasking in dynamic settings, complemented by a foundational understanding of office operations and computer software for enhanced efficiency.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Hostler/Labor Worker

BNSF Railway Co
08.2018 - Current
  • Ensured safety by spotting issues such as unbolted locomotive hatch plates (received Safety Coin recognition).
  • Prepared job sites by removing debris and setting up materials and tools.
  • Moved locomotives around mechanical shop safely and efficiently.
  • Coordinated operations with radios and hand signals.
  • Demonstrated safe equipment use to prevent harm and adhered to company standards.
  • Operated and maintained yard locomotives for efficient railcar movement.
  • Trained new staff on safety procedures and equipment operation standards.

Bank Teller

Bank Midwest
01.2017 - 07.2018
  • Strengthened customer relationships and increased call volume by 11%.
  • Reconciled cash drawers and resolved discrepancies.
  • Handled high-volume transactions with accuracy and attention to detail.
  • Supervised daily operations, ensuring compliance with banking regulations and internal policies.
  • Trained and mentored new tellers on customer service protocols and transaction processes.
  • Implemented strategies to reduce operational errors, resulting in increased overall accuracy.

Customer Service Advocate

OptumRx Mailing Pharmacy
09.2012 - 12.2016
  • Supported call center operations by handling escalated calls and resolving complex issues.
  • Helped achieve 20% of company goals for new customer acquisition.
  • Resolved technical and service issues across multiple systems.
  • Provided troubleshooting for connectivity issues (Wi-Fi, cellular, tablets).
  • Collaborated with pharmacy teams to ensure timely processing of medication refills.
  • Resolved customer inquiries regarding prescription orders and medication management.

Education

Langston University
Langston, OK
12.2008

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Paris II Educational Center
Kansas City, MO
01.2011

Skills

  • Hand & Power Tool Operation
  • Safety Compliance & Hazard Awareness
  • Mechanical Equipment Handling
  • Warehouse Support & Documentation
  • Dependable, Team-Oriented, All-Weather Worker
  • System Performance Assessment
  • Microsoft Windows and Office; Mac Systems
  • Patience and empathy

Accomplishments

  • Documented and resolved open hatch on top of locomotive which led to no injuries and damage of company property..

Certification

forklift

heavy machinery

power tools

motorized pallet jacks

locomotive movement

Interests

  • Enjoy hobbies that combine physical activity with outdoor exploration
  • Volunteering
  • Kayaking

Timeline

Hostler/Labor Worker

BNSF Railway Co
08.2018 - Current

Bank Teller

Bank Midwest
01.2017 - 07.2018

Customer Service Advocate

OptumRx Mailing Pharmacy
09.2012 - 12.2016

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Paris II Educational Center

Langston University

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