Renae Studier
St. Clair Shores,USA
Summary
Dynamic sales manager experienced in client relationship management and cross-functional collaboration. Skilled in analyzing market trends and delivering impactful sales presentations. Committed to leveraging expertise to drive business growth and maximize profitability.
Overview
23
23
years of professional experience
Work History
Sales Manager
Continental Automotive Systems, Inc.
04.2023 - Current
- Cultivated strong client relationships through regular communication and meetings.
- Facilitated contract negotiations to secure mutually beneficial terms.
- Coordinated cross-functional teams to ensure project alignment and execution.
- Analyzed market trends to identify new business opportunities and strategies.
- Monitored account performance metrics to evaluate service effectiveness.
- Delivered impactful presentations to clients, highlighting product features and benefits.
- Developed relationships with key decision-makers within target accounts.
- Organized long selling cycles and short-term revenue opportunities for quarterly revenue capture.
Account Manager
Continental Automotive Systems, Inc.
11.2012 - 03.2023
- Managed client relationships and ensured satisfaction with automotive product offerings.
- Coordinated cross-functional teams to facilitate project execution and delivery timelines.
- Conducted regular account reviews to assess client requirements and service quality.
- Implemented process improvements to enhance customer support workflows effectively.
- Trained junior staff on best practices in account management and client interaction.
- Resolved client issues promptly, ensuring effective communication throughout the process.
- Managed multiple accounts simultaneously while meeting deadlines.
- Resolved customer complaints in a timely manner.
- Acted as main point of contact in matters relating to client concerns and needs.
- Provided training and guidance to new Account Managers.
- Negotiated contracts with clients to maximize profitability.
- Onboarded new team members to integrate into organization.
- De-escalated customer interactions by providing alternative solutions to issues.
- Created comprehensive reports on account performance and presented them to senior management.
- Ensured compliance with industry regulations when dealing with clients.
- Drafted proposals outlining services, costs, and benefits for prospective customers.
- Attended trade shows and conferences as a representative of the company.
- Addressed customer questions and concerns regarding products and services.
- Prepared and presented detailed reports on account status, challenges, and growth opportunities to executive leadership.
- Fostered a culture of continuous improvement by sharing best practices and lessons learned with the broader account management team.
- Provided technical assistance during product demonstrations or presentations.
- Developed and implemented account plans to increase revenue and market share within designated sectors.
- Utilized problem-solving skills when dealing with difficult customers.
- Developed pricing models for various products and services based on market conditions.
- Managed account receivables for assigned accounts, ensuring timely payments and minimizing bad debts.
- Coordinated with internal teams to ensure timely delivery of products and services to clients.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Listened to customer needs to identify and recommend best products and services.
- Identified customer needs by asking questions and advising on best solutions.
- Produced sales documents, finalized deals and filed records.
- Elevated profitability and revenue by assessing customer requirements and establishing tailored offerings.
Sales Coordinator
Continental Corporation, LTD
11.2011 - 11.2012
- Coordinated sales activities to boost team objectives and drive productivity.
- Managed customer inquiries, ensuring timely responses for enhanced satisfaction.
- Assisted in preparing sales reports and presentations for management evaluation.
- Maintained accurate records of customer interactions within CRM system.
- Strengthened client relationships by addressing inquiries and resolving issues promptly.
- Provided administrative support to sales team, including meeting scheduling and presentation preparation.
- Processed customer orders efficiently within specified timelines.
- Developed processes to ensure precise data entry in customer relationship management system.
Sales Assistant
Hitachi Metals America, Ltd.
12.2010 - 11.2011
- Managed customer databases with CRM software to enhance communication efficiency.
- Processed sales orders with accuracy, ensuring timely fulfillment of all requests.
- Generated weekly sales performance reports to support data-driven decision-making.
- Coordinated with logistics team to guarantee prompt delivery of products.
- Maintained detailed account records and contact logs to streamline sales processes.
- Liaised between outside sales representatives and accounts to improve customer service.
- Leveraged computer systems for effective input of customer orders and pricing information.
- Collaborated with outside sales representatives to drive product sales growth.
Customer Order Coordinator
GST Auto Leather
05.2006 - 04.2010
- Coordinated order processing and ensured timely fulfillment of customer requests.
- Communicated with sales teams to clarify order specifications and requirements.
- Utilized ERP systems to track orders and update status in real-time.
- Assisted in resolving order discrepancies through effective problem-solving techniques.
- Maintained accurate records of customer interactions and order history for reference.
- Trained new staff on order coordination processes and system usage best practices.
- Worked closely with logistics department to coordinate shipments of goods according to customer requirements.
- Processed and tracked changes to existing customer orders.
- Ensured timely completion of all customer orders.
- Implemented strategies designed to increase efficiency throughout the sales process.
- Assisted in resolving any disputes between customers and suppliers regarding product quality or delivery timescales.
- Created and maintained sales order records in the company database.
- Used video conferencing solutions to communicate and train personnel in remote offices.
Sales Coordinator
Tiercon Industries
03.2003 - 08.2005
- Coordinated sales activities to support team objectives and enhance productivity.
- Managed customer inquiries and provided timely responses to ensure satisfaction.
- Assisted in preparing sales reports and presentations for management review.
- Prepared monthly reports on sales activities, revenue, expenses, and other key metrics.
- Managed client relationships by responding promptly to inquiries and addressing any issues that arose during the course of a sale.
- Performed follow-up calls with customers after each sale was completed.
- Maintained an up-to-date database of prospective clients and their contact information.
- Provided administrative support to the sales team including scheduling meetings, preparing presentations and managing email correspondence.
- Processed orders received from customers within specified timelines.
- Set up meetings with potential clients and listened to their wishes and concerns.
- Prepared and delivered appropriate presentations on products and services.
- Built sales forecasts and schedules to reflect desired productivity targets.
Education
Bachelors of Science - Business Management
University of Phoenix
09.2010
Skills
Sales presentations and reporting
- Process optimization strategies
- Price quote preparation
- Continuous improvement initiatives
- Verbal and written communication
- Business development planning
- Persuasive negotiation
- Sales and market development
- Proposal development
- Positive attitude
- Strategic partnerships
- CRM software proficiency
Account Management
- Interface with the customer Coordinate balance out purchase with customers prior to End of Delivery Obligation (EDO) and part obsolescence.
- Maintain and support customer relationships from the medial requests to full escalations.
- Identify new business opportunities that can be transferred to Service Part Organization from the OE Production BU to expand service parts sales portfolio.
- Coordinate all activities with internal teams and customers to complete all action items necessary to launch project to avoid critical projects such as supply shortage, redesign, etc.
- Issue product change and cancellation notices.
- Support Accounts Receivable to resolve and collect aging balances with the customer.
- Manage accounting and collection operations for assigned accounts and R&D Projects.
- Responsible for tracking and processing authorized price changes.
- Responsible for maintaining compliance between Continental and Customer policies for cost transparency.
- Participate in monthly volume review meetings to ensure accurate sales planning and volume forecasting through CDP.
- Facilitate and attend customer strategy meetings as required to improve product line status facing supplier part terminations.
- Maintains tracking for quarterly reports of activities and progress for A/R collections, quoting activities, and customer price variance.
Computer Software
- Proficient in MS Office
- Lotus Notes
- Outlook
- SharePoint
- SAP
- Teams
- OneNote
Continental Training
- Empower Mind, 01/01/17
- Influence Without Authority, 01/01/17
- Stand and Deliver, 01/01/16
- Project Management Essentials, 01/01/16
- Finance for Non-Finance People, 01/01/15
- Karass Negotiation training, 01/01/13
- Corruption Prevention, 01/01/15
- Five Choices to Extraordinary Productivity, 01/01/14
- Excel (Intermediate), 01/01/14
- Continental LSP, 01/01/18
Sales And Marketing Activities
- Responsible for Account Management and Sales of Continental product lines.
- Prepares sales plan including specific goals, sales potentials, pricing, action plans and strategy for each account.
- Maintains contact with customer, engineering, purchasing and operations personnel.
- Prepares biweekly reports summarizing activities and results. Prepares special reports as required.
- Participates in establishing product pricing and position, resolving receivable issues such as timely payments, tooling reimbursements, etc., negotiates customer warranty agreements/contracts.
- Coordinates management level meetings and dealings as required.
- Identify and grow new customers for complete Passive Safety and Sensorics portfolio.
- Assess market needs / white-spots and support alignment of BU strategy.
- Developing quoting strategies, sales negotiations on product changes, claims recovery, supporting internal departments on forecasts, budgets, etc.
Professional Highlights
- Worked with EV customers and supported developing internal parameters to support an agile structure to support faster turn around for quoting new business, in 8 RFQ’s with 7 new business awards., 12/31/25
- Successfully implemented volume-based pricing on low volume business increasing the overall profitability and rewarding customer with cost reductions for achieving quoted volumes., 12/31/24
- Developed language for 'Clarification Letter' supporting service terms under Fords Global Terms and Conditions., 07/01/21
- Developed and implemented process improvement for portfolio management to support annual personal and regional goals., 12/31/17
- Developed and implemented forecasting process to support supplier terminations, buildouts, material planning, and program transfers.
- Increased overall profitability by negotiating price increases resulting in a standing ROS rate for my customer base of 30%.
- Responsible for recovery of $475K for excess inventory with Allison Transmissions., 12/31/16
- Responsible for the recovery of $6.8 million of reimbursable moneys related to R&D expenses under B&S Chrysler Team., 12/31/12
Timeline
Sales Manager
Continental Automotive Systems, Inc.
04.2023 - Current
Account Manager
Continental Automotive Systems, Inc.
11.2012 - 03.2023
Sales Coordinator
Continental Corporation, LTD
11.2011 - 11.2012
Sales Assistant
Hitachi Metals America, Ltd.
12.2010 - 11.2011
Customer Order Coordinator
GST Auto Leather
05.2006 - 04.2010
Sales Coordinator
Tiercon Industries
03.2003 - 08.2005
Bachelors of Science - Business Management
University of Phoenix