Renae Trauger
Mars,PA
Summary
Document Control Coordinator with over 4 years of demonstrated success in Engineering digital file management. Providing vision, direction, development and maintenance of multiple complex and high priority projects. Strong organizational skills and detail oriented, enabling the ability to think strategically and react quickly and positively to internal and external needs.
Overview
18
18
years of professional experience
Work History
Telemarketer
Colorado Prime
- Contacted individuals by phone through cold and warm leads
- Outlined the product and services available to prospective customers
- Followed a script, but was able to adjust and ad-lib to meet the needs of the specific situation
- Scheduled appointments for a sales representative to meet with customer
- Developed and followed further potential leads from current contacts
- Consistently met and exceeded goals.
Customer Service Representative/ Floater
Mellon Bank
- Processed banking transactions and services for customers
- Followed security and control procedures
- Provided support for branch operations, such as drawer and vault audits, cash ordering and verifications, as well as balancing and maintaining ATM
- Promoted and cross sold products and services, in person as well as telemarketing
- Rotated to various branches, depending on the staffing needs of the regional offices.
Document Control Specialist
Matrix PDM
02.2020 - Current
- Set up and maintain records and data management systems to capture all control requirements, including maintenance of files, quality assurance, information conversions and system automation.
- Creates, reviews and revises documentation procedure according to standard operating procedures
- As the Lead Vendor Document Control Coordinator on various large projects including LNG facilities, Thermal Vacuum chambers, and Hydrogen Storage Tanks, I am responsible for managing vendor, client and company documents, while also ensuring their accuracy, quality and integrity.
- I also coordinate with key internal and external functional groups to communicate critical project information. This includes performing within company platforms as well as the clients.
- I also coordinate with key internal and external functional groups to communicate critical project information.
- Proficient in DM systems Sharepoint, Acconex, Documentum, ALIM, and Bentley.
Project Support Specialist
Temporary Agency Employment
10.2018 - 11.2019
- Various project and team support roles at several locations, including law office, CPA firm, retail/service business, and facility management department of a non-profit human services organization
- Tasks include correspondence, reports, invoices, organizing calendar and appointments, answering phones and emails, following up with leads and POS
- Tracked orders, shipments and project components, scheduled vendors and contractors, researched prices and vendors for bids and estimates and processed payments
- Proficient with Microsoft Office, Quickbooks, Excel, ICM, Sharepoint and other programs.
Lasik/Sales Coordinator
LasikPlus Vision Center
04.2016 - 09.2018
- Primary role was Sales coordinator and closing the consultation by scheduling the patient's lasik procedure and other appointments, procured financing/credit if needed, verified insurance and continued support for the patient until they were released from care
- Consistently met and exceeded monthly achievement goals
- Performed multiple functions including Ophthalmic Technician, Lasik/Sales coordinator and Office Management
- Maintained the social media presence of the local center thru posts, videos and pictures and encouraged patient reviews, recommendations and interactions.
Office Manager
Bravos Business
02.2012 - 11.2014
- Supervised daily business and office operations
- Screened, interviewed, hired and onboarded new employees
- Organized and scheduled events, meetings, and appointments
- Tasks also included bookkeeping, facility oversight, and vendor communication.
Central Station Operator
Guardian Protection Service
06.2006 - 09.2011
- Answered multiple phone lines and simultaneously documented information, verified passcodes and dispatched emergency services in response to alarms
- Attempted to contact a responder, placed systems in test mode and worked with technicians, clients and Fire Marshall to verify signals
- Assisted clients with trouble shooting and also resetting, bypassing and general help with their systems
- Entered proper documentation of events that occur during an alarm activation (can be used in court if necessary); opened service tickets for repair/maintenance, and coordinated after hours emergency response for customers by on call technicians
- Transferred callers to appropriate department to facilitate customer service for their needs.
Fundraising Event Recruiter
Muscular Dystrophy Association
01.2006 - 05.2006
- Contacted local businesses and organizations to recruit participants for networking fundraiser event
- Maintained contacts and relationships, and also followed up to ensure participation as event date drew imminent.
Education
Business / Medical -
Butler County Community College
Butler, PA2005
Skills
- Document Management
- Auditing Documents
- Microsoft, Adobe, Powerpoint and Excel skills
- Document Formatting
- Proficient in Sharepoint, Aconex, Documentum, ALIM and Bentley
- Archiving Procedures
- Project Support
- Facilities Management
- Sales
Timeline
Document Control Specialist
Matrix PDM
02.2020 - Current
Project Support Specialist
Temporary Agency Employment
10.2018 - 11.2019
Lasik/Sales Coordinator
LasikPlus Vision Center
04.2016 - 09.2018
Office Manager
Bravos Business
02.2012 - 11.2014
Central Station Operator
Guardian Protection Service
06.2006 - 09.2011
Fundraising Event Recruiter
Muscular Dystrophy Association
01.2006 - 05.2006
Telemarketer
Colorado Prime
Customer Service Representative/ Floater
Mellon Bank
Business / Medical -
Butler County Community College
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