Renae W. Force
Cumming
Summary
Professional with strong background in mortgage processing, skilled in evaluating financial documents, assessing loan applications, and ensuring compliance with industry standards. Adept at streamlining procedures to enhance efficiency and support team collaboration. Known for reliability and flexibility in meeting changing needs, with consistent focus on achieving results. Excellent communication and problem-solving abilities complement technical expertise in mortgage software and regulatory guidelines.
Overview
34
34
years of professional experience
Work History
Mortgage Loan Processor
Delta Community Credit Union
04.2021 - Current
- Manage pipeline of 30-40 loans which includes setting up my own loans and average loans closed per month 25-30
- Increased productivity by effectively managing workload and prioritizing tasks.
- Assisted colleagues as needed, fostering positive work environment based on teamwork and mutual supportiveness.
- Participated in continuous training initiatives, staying up-to-date on relevant regulations, policies, and best practices within the processing field.
- Process mortgage applications, ensuring compliance with regulations and internal policies.
- Review and verify financial documents for accuracy and completeness prior to approval.
- Collaborate with loan officers to resolve discrepancies and expedite processing timelines.
- Train and mentor junior processors on best practices and compliance requirements.
- Maintain detailed records of loan transactions, ensuring data integrity within the processing system.
- Handled any conditions sent from underwriting departments.
- Prepared file for final clear-to-close by branch management.
- Adhered to strict deadlines for processing applications, ensuring timely approvals and client satisfaction.
- Demonstrated flexibility when adapting to new processes or guidelines while maintaining consistently high levels of productivity.
- Improved client satisfaction by ensuring timely and accurate processing of requests.
Promotional Product Assistant
Peachstate Promotions
05.2016 - 01.2020
- Maintain excellent customer relationship by processing job orders and follow up with customer
- Managed aging report and communicate past dues to clients
- Responsible for preparing inventory reports
- Managed samples inventory efficiently, expediting approvals from key stakeholders within established deadlines.
Customer Service Tax Support
NGAC, Inc.
10.2014 - 05.2016
- Provided accurate, efficient resolution to customer service and support issues
- Assisted clients in processing corporate and personal tax returns
- Applied defined practices, procedures, and company policies to support client inquiries
Professional Support Representative
SEMS Technologies, LLC
03.2013 - 04.2014
- Project Coordinator for 25+ new accounts (implementation of software: gathering of all required documentation, training schedule, and follow-up)
- Provided software support to 200+ accounts
- Liaison between IT/Sr
- Trainer and Sr
- Account Manager to communicate status of new and existing customers
- Coordinated schedules and travel arrangements for employees
Fulfillment & Customer Service Manager
Dang Chicks, LLC
03.2011 - 02.2013
- Managed the daily operations of the Fulfillment Department
- Created staffing schedules and department workflow
- Serviced customers in areas such as order fulfillment, service issues, returns, complaints and compliments
- Directed communication with Operations Manager to control inventory of over 200 SKU's
- Researched and implemented additional inventory facility
Senior Loan Processor
Bank of North Georgia
09.1999 - 12.2001
- Mortgage industry professional with loan-processing experience and a comprehensive knowledge of conventional loan programs
- Organized and detail oriented, assisted top 3 loan officers
- Top processor – averaging 20-25 loans a month
Assistant Vice President
Milton National Bank
09.1997 - 09.1999
- Handled referrals from bank managers
- Originated and processed conventional loans
Loan Officer
Regency Mortgage
09.1995 - 09.1997
- Worked with 30 real estate agents in their office
- Responsible for supporting agents with seminars for 1st time home buyers
- Originated loan applications, received proper documentation for loan approval
Correspondent/Portfolio Loan Processor
Regions Bank
06.1991 - 07.1995
Education
Bachelor's of Arts - Business Administration
Presbyterian College
05.1991
Skills
- Processing procedures
- Pipeline management
- Document review
- Appraisal review
Timeline
Mortgage Loan Processor
Delta Community Credit Union
04.2021 - Current
Promotional Product Assistant
Peachstate Promotions
05.2016 - 01.2020
Customer Service Tax Support
NGAC, Inc.
10.2014 - 05.2016
Professional Support Representative
SEMS Technologies, LLC
03.2013 - 04.2014
Fulfillment & Customer Service Manager
Dang Chicks, LLC
03.2011 - 02.2013
Senior Loan Processor
Bank of North Georgia
09.1999 - 12.2001
Assistant Vice President
Milton National Bank
09.1997 - 09.1999
Loan Officer
Regency Mortgage
09.1995 - 09.1997
Correspondent/Portfolio Loan Processor
Regions Bank
06.1991 - 07.1995
Bachelor's of Arts - Business Administration
Presbyterian College
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