Renae William
650 SW 108th Ave Pembroke Pines ,FL
Summary
Dynamic Benefits and Claim Advocate with a proven track record at Nations Benefits, excelling in client representation and problem-solving. Skilled in managing complex caseloads while building trust and relationships. Recognized for enhancing customer satisfaction through effective communication and analytical reasoning, ensuring timely resolutions and fostering loyalty.
Experienced with administering and managing employee benefits programs, ensuring compliance and efficiency. Utilizes strong problem-solving skills to resolve employee issues and streamline benefit processes. Track record of maintaining up-to-date knowledge of regulatory changes and industry best practices.
Overview
5
5
years of professional experience
Work History
Benefits and Claim Advocate
Nations Benefits
12.2022 - Current
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Delivered friendly service and offered expert support in every interaction.
- Established trusting relationships with clients by maintaining open lines of communication throughout the entire representation process.
- Managed complex caseloads with diligence, prioritizing tasks to ensure timely resolution of cases.
- Handled inbound and outbound calls on behalf of healthcare clients
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Identified and resolved discrepancies and errors in customer accounts.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Met customer call guidelines for service levels, handle time and productivity.
Call Center Representative
Wipro Limited
08.2022 - 12.2022
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Customer Service Representative
Kforce
07.2020 - 01.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
High School Diploma -
Hallandale High School
Hallandale, FL06-2011
Skills
- Document filing
- Document review
- Analytical reasoning
- Client representation
- Building trust and relationships
- Time management
- Effective multitasking
- Support services
- Database maintenance
- Multitasking
- Problem-solving abilities
- Effective communication
Timeline
Benefits and Claim Advocate
Nations Benefits
12.2022 - Current
Call Center Representative
Wipro Limited
08.2022 - 12.2022
Customer Service Representative
Kforce
07.2020 - 01.2022
High School Diploma -
Hallandale High School
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